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December 2023 by Steven Power
The drop off experience is great. They get you in and out really fast, and I think they do a good job on the car. I decided to wait in the lobby once for an oil change and that took a lot longer than I was told it would, but I can’t really complain because it was my choice to wait instead of taking the loaner.All in all, a great service experience.
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December 2023 by Milena Yassin
Love the service!
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December 2023 by Lisa R.
We just bought our first Lexus after upgrading from a Toyota. We were blown away at how amazing this Lexus Dealership is. It's modern and clean. A whole host of amenities awaits you there. Everyone we spoke to was friendly and helpful. Angela Malanga was our Sales Associate. I highly recommend her if you are in the market for a Lexus... and you should be! Angela was amazing. She really listened to what we wanted and did everything she could to make us happy. Angela is intelligent and friendly, we felt like she was a member of our family. We couldn't be happier with our new Lexus. She is beautiful and we look forward to many years of luxury driving.
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November 2023 by Angela K
The service department was very friendly and efficient. The waiting area had all kinds of candy to pick from, bagels with cream cheese, and a lot of coffees.
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November 2023 by E L
Professional service and nice waiting area.
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November 2023 by Carol Weatherspoon
Wonderful customer experience. The staff was friendly, knowledgeable and helpful.
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November 2023 by John D.
I'm so disappointed in Lexus. Although I love the product I recently purchased one at Route 10 Lexus, Whippany New Jersey. It was the absolute worst experience I've ever had buying a car. (And I've purchased many in my life) They still owe me money for overcharging me for registration fees. They keep saying they will repay me, sadly they haven't. I purchased the car in June and still have not been refunded. I reached out to Lexus Corporate, all who were very nice but basically said the dealers are individually owned and they have limited power over them. They are responsive but I have had 5 or 6 phone calls at a minimum and still no results. I've been a Lexus customer for 20 years. I guess that means nothing to them. Buy a different brand! Definitely choose a different dealer!
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October 2023 by Harriet Tubman Herself
Debbie, went above and beyond for me.
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October 2023 by Chris L.
Lexus of Rt 10's service department has the best and most customer service oriented dealer I have ever been... and I have been a Lexus owner for over 30 years. I recently had to replace my beloved 13 yr old Lexus RX450H. I was perusing their inventory online and was contacted by one of their sales executives- Toni Han and she was able to meet me the next day. She showed me some very enticing options, both new and certified used. She was very informative and helpful -and made it so easy for me. A week later, I am now a proud owner of a Lexus Certified used vehicle. During the entire process, Toni was amazing- walking me through the purchasing process and everything I needed to know about transfers and insurance. I couldn't have asked for a better Lexus representative!
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September 2023 by Wes Gibson
My serpentine belt broke and I tried to fix it using parts I ordered from Amazon! Well, that didn’t go well and I call Lexus of Route 10 and spoke to Billy Megletti, he said have it towed in and ask for him and he would take care of me! Well, it turned out that the belt was the wrong size and the tensioner was cracked and I had rodent damage in the valley below the intake manifold. They provided me with a loaner car and kept me posted and he provided necessary information to my insurance company. I would not have found the cracked tensioner until too late!I highly recommend this service department and Billy in particular!
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September 2023 by Dan P.
Just purchased my first Lexus from Lexus of Rt 10. My sales specialist was Rosemarie and my finance specialist was Sean. I can't say enough about their professionalism, knowledge and kindness. I have a Lexus dealer 5 mins from me, but, I will drive the extra 40 mins just to deal with this particular Lexus establishment.
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August 2023 by Morgan M.
What truly sets this dealership apart is the overall experience they provide. The staff was professional, but also friendly and approachable. They created a welcoming atmosphere, making me feel valued as a customer from the moment I stepped through the door.Ryan at the service desks knowledge and expertise was evident as he thoroughly explained the problems my car was facing and presented me with viable solutions, all within a reasonable budget.This dealerships attention to detail and meticulous workmanship left me feeling confident in the repairs.Additionally, the waiting area was clean and comfortable, allowing me to relax while my car was being serviced. Candy too! The transparency in communication throughout the entire process was commendable. Ryan consistently kept me informed about the progress of the repairs, ensuring that there were no surprises along the way.
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August 2023 by Drew O.
Tammy Debaro is my salesgal and took amazing care of me. This is my 3rd purchase at Route 10. I got a 2023 IS 500 F Sport in grecian water. Service is great at Route 10; i am a huge fan.
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August 2023 by Dan
I took my car to replace front boll joint at 85kAfter They replace and spend $3500.00 in repair' front tire start weare out on outer edge. I talk to service manager they ask me to change tire witch is only 27000k. Not good excuse for tire insted they done flopy work on ball joint. Do not buy tire from them. It last only 25000k. Which cost 300 per tire. Just front tire ? Other two ok.They are not not taking falt on them.Blame tire. First time I change at 20k' next at 60000k now at 27000k. Service manager told me that they can not check alignment with warnout tire!They can do alignment. Slope workman ship.I call and same answer tire last only 25k. Do not buy tire they don't have warrantyDoes any one explain why front tire weare on outer edge?
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June 2023 by Ted Ambion
I love the service in this dealership. Especially with Bill Meglleti. He is very knowledgeable, professional and always willing to work with my time. My wife and I are thankful. The next time we go back for any service I would ask for Bill. Thanks!!!!!
