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May 2024 by David Davidson
should have listened to the reviews. never coming here again for service. although in my defense, I had no choice because of the condition my spouse's tires were in. was told an hour and a half. coming up on two and a half right now, and it looks like theyre gonna take it til closing. i could have picked up tires, went to harbor freight to get a tire balancing kit and a torque wrench and done this myself in my parking lot in faster time than this joke of a place
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April 2024 by Chad
2 hours to patch a tire. Had an appointment. Was the only customer waiting. Never getting tires from Costco again.
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February 2024 by Nick Shelters
Horrible experience. Ordered tires and was told they arrived. After spending 2 hours waiting for my car to be ready, the manager called to inform me the tires aren’t actually there and I have to come back. After 3 more weeks, I hadn’t heard anything. Every attempt to call had me on hold for 20+ minutes. When I finally had the time to wait on hold and spoke to a human, he told me he would take down my info and have the manager return my call. This never happened. Had to contact corporate to cancel my order and get my money back. Incredibly shameful for Costco to operate something this poorly. They need to double their staff.
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February 2024 by stephanie chan
I thought the customer service here was great! George personally walked to me to my car got me in and they took great care of my car. I got some shopping done while I waited and no issues! Now I have great new tires at an affordable price. Will come back again.
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February 2024 by Andrea
Had an appointment for 10 am for 4 new tires. I was given a wait time of 1 hr 15 min and was out in under an hour. Staff was very friendly and informative.
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February 2024 by Valentin Kornilov
Would never go again, what a waste of time.Had an appointment for 6 PM for a tire rotation, and the car was only done at 8:30.Would have been OK if I was a walk in, but why provide appointments if you can’t honor them?If you want speedy service - go elsewhere
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December 2023 by Cast King
Too booked to service. Customer service was poor. I get ppl are busy Nd maybe stressed, however I'm just another Customer trying to throw more.money their way. ?♂️
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December 2023 by sudit kar
I went to Costco Tire Center to get my four tires changed. I checked in and they told me it would take an hour and a half. I thought that was reasonable, so I decided to wait. Big mistake!They took three and a half hours to finish the job. That’s more than double the time they promised. I wasted my whole afternoon waiting for them. They didn’t even apologize or offer any explanation for the delay. They just handed me the bill and acted like nothing was wrong.I was very disappointed and frustrated with their service. They have no respect for their customers’ time and money. I will never go back to Costco Tire Center again. I do not recommend them to anyone. Stay away from this place!
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November 2023 by Sameh Sedra
Very slow and they don’t respect people time. I had an appointment at 4:30pm and it is now almost 7:30 pm and they didn’t not finish installing my new tires. I got the appointment 2 weeks ago. Not acceptable.
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November 2023 by Rushika Panchal
They put you on hold for a simple question, andNot just one time but five times for over 10 minutes.I can literally drive there and I can the question and come back in freaking 50 minutes.
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November 2023 by Ashish Kumar
I am personally a Costco fan and never thought will write this review. Costco tire center is just a customer service nightmare, their website doesn’t work to provide appointments, they say my tires are here but he wants to check it physically but he doesn’t have time for it, 2 times they told me this story. They can’t just seem to be able to handle how much they are selling. They should close the tire center or increase number of employees. TERRIBLE SERVICE
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October 2023 by Tech Next
I am personally a Costco fan and never thought will write this review. Costco tire center is just a customer service nightmare, their website doesn’t work to provide appointments, they say my tires are here but he wants to check it physically but he doesn’t have time for it, 2 times they told me this story. They can’t just seem to be able to handle how much they are selling. They should close the tire center or increase number of employees. TERRIBLE SERVICE
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September 2023 by James McGrath
Slow service.My wife arrived today @ 12pm for 12:30 apt. Car pulled into service bay @ 1:20pm, 50 min past scheduled appointment time. Was 3:00pm by time 4 new tires installed and car ready for pickup. No apology for late and slow service. Don't recommend waiting for car like she did.
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August 2023 by Jeffrey Huang
Service is beyond slow.
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August 2023 by Juice
Costco tire center is a great place to repair or fix your tires.
