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October 2024 by Paul Smith
Recommend going elsewhere
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July 2024 by Jandy Vandy
Honest and fair with pricing, with quality work. I will be going back
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July 2024 by Tara Epsky
Amazing service and wonderful experience with the owner, Melissa! Got the car repaired and back in no time.
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April 2024 by Jurgen Junco
Excellent service from reasonable pricing to friendly knowledgeable service. I highly highly recommend this mechanic for anybody with automotive needs. And they are most importantly honest which is very hard to find nowadays, especially in New Jersey, New York area.
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March 2024 by Kelly Montgomery
Outstanding experience. Quote was delivered within 5 minutes and was a third of the cost of the next most cost effective quote. I also had a quote over three time what these guys offered me. My vehicle was in and out in a timely fashion. The business owner, Melissa, was in communication during the entire process. She even went as far as notifying me that a part I had ordered to be replaced, was in fact damaged. She alerted me to contact the vendor. The part was installed and I see no problems, personally. Her attention to detail goes miles. The part vendor even sent a partial refund and these can have a beer on me with that money anytime.
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February 2024 by Sri Akella
Really excellent and kind service. The gentleman came 30 min ahead of schedule and did a wonderful job towing my car. Very grateful for the help.
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January 2024 by Pamela Brigante
Trash company. They left my car on the side of the side of the highway. Can’t get anyone on the phone. Needed a tire changed but guy said the nut was stripped so now I needed a tow. They said we needed to change the info with the insurance and we did. The company put my car on the truck, drove it a mile down the highway and then took it off and left my car sitting there. They didn’t bother to call and let us know. It was only when I called the dealer did I realize my car was stranded on the highway. You guys really suck.
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November 2023 by Alfonso Vivar
Had a horrible experience with this company a couple weeks ago. I wanted to share my experience with others so this knd of thing does not happen to others. I have towing service on my progressive policy and after I requested roadside assistance Brookwood was sent out. My car died on my driveway due to a bad starter. This happened on a Friday and I got a call on Monday from the shop letting me know the whole steering linkage bar was bent and the truck was not drivable and it is very likely it was the tow truck that caused the damages because they hooked the truck in the wrong spot. After having to replace the steering linkage and drive gear box so about 1100 hundred in damages the insurance and myself reached out to them so they could pay for damages and they absolutely said no and that's it. One of the tow drivers even went to the shop and acknowledged it was damaged by the original driver who hooked the truck and still refused to pay for damages. I need the truck for work so I could not afford to wait over a month just so they continue to investigate this nonsense so I just paid out of pocket for repairs. Hope this helps someone else to steer away from this company. They are not to be trusted with your vehicle.
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October 2023 by Lorna Sales
They towed my car! On time and Excellent customer service!! Isaiah was my driver!They later fixed my car! We broke down on our way to CT from GA. Melissa, the owner, and Tommy, the mechanic, we wonderful! Fixed my car and we are back on the road! Thank you so much!
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September 2023 by Nancy Jimenez
Horrible towing experience. Driver refused to drop me off with my vehicle. Very mean. Cursed. Ignore my questions. Seemed aggravated and upset at his job. Don’t recommend. Not friendly person. Called the auto body and complain.
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July 2023 by Paul E.
Terrible. I called for roadside assistance using OnStar. This company was assigned. Once I got the confirmation text, I called to just make sure the tow truck had a portable battery jumper/starter on him as my car is completely electronic and everything went completely dead. The lady who answered the phone was the rudest, most inconsiderate, talk-over-you, hostile person I've ever spoke to. She would not listen to what I was saying and just kept talking over me. When I said "oh my god" she said she was canceling the service call because I was "frustrated" and wouldn't subject her driver to me. When I calmly explained to her again what I was asking she seemed to drop the threat and apparently the tow truck was on its way. I waited the hour estimated time and after 15-20 minutes past that, I cut my losses, canceled the service and figured something else out. I would never use these people for anything and will complain to OnStar about using them for roadside assistance.
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April 2023 by Garabed Karakoulian
On January 18, 2016, I contracted with Brookwood Enterprises and/or Brookwood Auto to restore a 1967 Pontiac Firebird. The original contract estimate was $6,493.83. Thereafter, we revised their agreement and a new estimate was provided for $10,794.89. I have evidence that I paid said amount in full, however, Brookwood Auto has failed to restore my vehicle, thereby breaching the contract. Moreover, since 2016 Brookwood Auto has neglected their contractual obligations to restore my 1967 Pontiac Firebird. They now seek $31,285.57 to complete restoration of my 1967 Pontiac Firebird. The original contracted restoration fee was $10,794.89. They refuse to return my vehicle. This constitutes consumer fraud.
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March 2023 by Garabed K.
On January 18, 2016, I contracted with Brookwood Enterprises and/or Brookwood Auto to restore a 1967 Pontiac Firebird. The original contract estimate was $6,493.83. Thereafter, we revised their agreement and a new estimate was provided for $10,794.89. I have evidence that I paid said amount in full, however, Brookwood Auto has failed to restore my vehicle, thereby breaching the contract. Moreover, since 2016 Brookwood Auto has neglected their contractual obligations to restore my 1967 Pontiac Firebird. They now seek $31,285.57 to complete restoration of my 1967 Pontiac Firebird. The original contracted restoration fee was $10,794.89. They refuse to return my vehicle. This constitutes consumer fraud.
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March 2023 by Krikor K
On January 18, 2016, I contracted with Brookwood Enterprises and/or Brookwood Auto to restore a **** Pontiac Firebird. The original contract estimate was $6,493.83. Thereafter, we revised their agreement and a new estimate was provided for $10,794.89. I have evidence that I paid said amount in full, however, Brookwood Auto has failed to restore my vehicle, thereby breaching the contract. Moreover, since 2016 Brookwood Auto has neglected their contractual obligations to restore my **** Pontiac Firebird. They now seek $31,285.57 to complete restoration of my **** Pontiac Firebird. The original contracted restoration fee was $10,794.89. They refuse to return my vehicle. This constitutes consumer fraud.
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March 2023 by Desiree F.
they towed my car and they went above and beyond. the driver was so friendly and personable i felt like i was in good hands. it was my first time ever needing my car towed so i greatly appreciated his cheerful attitude and how knowledgeable he was. 10/10 would give them a million stars if i could! you guys rock
