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April 2024 by April Rich
Store was great ,jack was great ,manager was great .Customer care sucks ! I made a claim about my ottoman being saggy and not happy with it 2 weeks later . They sent tech that told me nothing is wrong and you can't sit on it ,so that's my problem. Yet it says great for extra seating!!!
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April 2024 by Christopher Mosscrop
Knowledgeable salesman, fast service.
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April 2024 by Maria Delgado
Very reasonably priced and great service.
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April 2024 by Mario Chinga
Pretty good experience. Very helpful
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April 2024 by LeRoy Fetherman
Great customer service from Katie. Very pleasant to deal with.
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April 2024 by Carlos Alvarez
Paul is great! He's helped me with two purchases. Last summer and this year. He is great to communicate with. He'll take his time going over numbers and prices with you.
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April 2024 by Ana Gisel Santana
Good price and quality, but they should make like special discounts when purchase is big or maybe a present.
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April 2024 by Julie Bourque
Nick was the salesman that helped us and from start to finish he made it such a great experience! He was patient and we didn’t realize how much time we spent with him until we left the store! My bf even went back again to test out mattresses to confirm our final selection without any additional pressure or push to buy at that moment. We just got delivery of our mattress and Elite base and can’t wait to get the rest of our Fusion bedroom set! Will definitely be a returning customer!
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April 2024 by Geovani Estacio
Paul Johnson gave me great customer service and helped me find what I was looking for
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April 2024 by nathalia escobar
We had the pleasure of meeting Paul, he was so great the first time we came he took time to show us all options and answer all the questions we had. He printed us a breakdown of what we were interested in and was very patient. We came back a couple of days later again showed us everything made sure we were picking a set that we absolutely loved, let us know how long it would take for us to receive the delivery, explained delivery and assure us we would love the set. We were very pleased with the attention from both him and Mike the manager. Truly a great experience and highly recommended!!
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April 2024 by Amanda Van Wert
Beware of Goof Proof!! Goof Proof was pushed hard and sold to us as all accident protection. We purchased it, as our daughter is rough on everything she owns. Unfortunately, the wood top of her dresser was destroyed due to an accident. Our Goof Proof claim was denied because the damage was not a minor imperfection. For wood surfaces, goof proof will only cover small scratches and coffee rings. We had to purchase a new dresser for our daughter. We explained this denial, and provided the denial email to the salesman and the store manager as they were pushing Goof Proof on us. Neither knew this about Goof Proof. They either deceptively push Goof Proof for their own profits/sales, or they have no idea what it covers. Do your own research on Goof Proof before purchasing. Don’t just take the word of the salesman and managers about this “great service” as they’re just trying to make a sale.
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April 2024 by Barbara Hopler
Wonderful sales woman
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April 2024 by Luis Cepi
Great experience at Bob's. We found what we needed in less than half hour. Highly recommend Elizabeth. She was great!
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April 2024 by Veronik A Santos
Very kind, very patient, I am waiting for my furniture
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April 2024 by Jane Walters
The salesperson and delivery team was fantastic. The process was smooth. Everyone was very courteous and customer service focused.
