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November 2023 by Jim Fay
Was recommended to this uBreakiFix because my phone went blank and wouldn't start up. Not only did he take care of that, but also fixed another phone at the same time with an outgoing audio problem, by taking apart the mic area and cleaning it out.He took the time to explain a lot, especially his repair process.Highly recommended!
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November 2023 by John McKenney
Tomme at the Westwood NJ store is excellent, he took care of everything...had the phone repaired in an hour and took care of all the insurance and repair paperwork without me having to do anything!Exceptional service. I am recommending him, and this location to all of my friends.
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October 2023 by Marie Y.
I was forced to visit Asurion due to a Google warranty repair related to echoes heard by the other party during phone calls on Pixel 6a. Although I am still fighting with Google for this warranty claim, I appreciate Asurion's professional and human role in this process.Due to Google's work order process, Asurion had my phone for a month, during which time all it could do was to replace the battery, something that even the most technologically-challenged person would know to be unrelated. Still, Asurion tried to assist as best as it could. Shout out to Tomme!The moral of this story: Do NOT buy a Pixel 6a.
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October 2023 by Ian Smith
I thought my phone wouldn't be fixed, the guy said Verizon didn't come through. Verizon came through with the work order, and he chased me a block down the street to let me know it came through. Very kind, dedicated and hard working. An unmatched level of costumer service.
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October 2023 by Lissette Arias
This is the place to go to have your Fixed. After a furstrating day...Walked in almost before closing the tech Tommy greeted me with a smile was so courtesy and helpful. Not to mention an Angel by the of John who was as nicest person you'll meet a selfless Man who help me as well. My phone is working perfectly.
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October 2023 by Joseph McKeon
The charging cord for my phone would not go in all the way and Juan at Asurion took a look in the back for 5 minutes and cleaned it out and gave it back to me for FREE, and now everything works great! This place is awesome!
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October 2023 by Jim H.
Tech Juan and the folks there were beyond helpful, courteous, professional! Wife's cell phone needed an exorcism, she was very upset about potential loss of data, folks there fixed it in about 2 hours, couldn't be happier! Highly recommended!
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September 2023 by Brian USA
It would of been 5stars if job was done faster. The people are very nice to deal with but my repair (battery replacement) took 5 days longer than original estimate. I'm satisfied with the quality of the repair I just wish the down time would me less
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August 2023 by Nigel Chan wai hong
Had a great yet quick fix for my phone! I dropped my phone and needed repairing quickly! Thankfully, these guys were very accommodating and literally fixed my phone in less than 24 hours! They explained everything they fixed/replaced and said my warranty covered everything! I can't express how thankful I am for them! Great people and service!!
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August 2023 by Dcuo darkslasher052
Don't recall the name of the gentleman that helped me out. However he was beyond helpful my phone ended up becoming completely unusable so i couldn't pick up to see if they could order the part and replace it. With the diagnosis I was given I order said part and ended up fixing it myself. The customer service here is great and would definitely recommend. Thanks to them I am able to type this on my fixed phone.
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August 2023 by Dominika K
Tiffany was the technician who helped me, she was absolutely amazing, very professional, friendly & personable. She save the day by doing her job exceptionally well & she was willing to help with few questions I had. Highly recommend this location!
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August 2023 by Andrew Egan
Tiffany was incredible! Extremely helpful and fixed all my problems. I highly recommend taking your phone here. Amazing customer service and a really fast turnaround.
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August 2023 by Eric Olsen
I'm always skeptical to go to these kinds of places because of the "rip-off factor", but you won't find any of that here. Tiffany and Tomme were absolutely awesome and helped me solve my problem --- wait for it --- for FREE. I was almost sure I zapped my motherboard from water damage but they threw it in the dehydrator for a bit and it came out good as new. They could have sold me some story that I needed a new this or that but nope, pure honesty. Amazing place, 100% recommend.
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July 2023 by Sky Clipper
NEVER GOING TO THESE PEOPLE AGAIN!I had an appointment from 3:00 to 3:30. There was nobody to look at my issue all those 30 mins I waited. There was one employee helping another customer and was engaged with Customer Support on phone but did not have a moment to even meet or acknowledge that I was there for my appointment! At 3:30 I had to barge in and ask if there was any scope to look at my issue, (in case there was another employee due to come in) but all that person did was to throw her hands up and say that she had no idea when she could be done! Not her fault, but the fault of the Manager here to have booked an appointment and expecting the employee to double up meeting customers and also engaging in hands-on help for other customers at the same time.
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July 2023 by Lee Richards
Great service at fair and reasonable prices. Extremely competent and professional in all respects. When my laptop died a week after repair...through no fault of theirs, they refunded the initial service charge. Above and beyond!!!Highly recommended!!!!