CVS has received mixed reviews from its customers, highlighting both positive experiences and areas for improvement. Many customers appreciate the friendly and helpful staff, particularly in the pharmacy and front store, who assist with tasks like taking passport photos and finding items. One customer noted a young pharmacy staff member with excellent customer service skills. However, there are concerns about long wait times, especially in the pharmacy, where customers have reported waiting 10 to 15 minutes for prescriptions. Some feel the pharmacy staff is overworked, particularly after the closure of a nearby location, and express understanding of their challenges. On the downside, customers have expressed frustration with certain policies, such as locking up nail products, which they find inconvenient. Additionally, issues like unreturned phone calls and the need for repairs in the parking lot have been mentioned. Overall, while CVS offers helpful service, ongoing operational challenges and customer frustrations may lead some to consider changing their pharmacy.
