-
April 2024 by Ann F.
These screwballs who work here do not know what they're doing. They drew the blood but somehow the blood didn't make it to the lab, causing us to have to redraw the blood again elsewhere, because I would never trust this place again. They need to shut this place down.
-
April 2024 by Doug L.
Within 10 minutes after my appointment the site of the blood draw was swollen. it became worst with pain and then became black and blue. The black and blue area is aporox 4" x 4". It has been 5 days since the appointment and it has not gone away. I would not recommend anyone use the Westfield, NJ location. I have not been able to reach anyone at Quest about this. This is an impersonal experience. I will never use them again.
-
February 2024 by tom moore
After showing up 5 times "my Doctor's fault "quest went the extra mile to get my blood test expedited. And could not have been any sweeter.thank you so much
-
February 2024 by Kallark Praetorofguard
Stay away. The phlebotomist was on the phone while drawing my blood, and I ended up with hige hematoma. This place is dangerous.
-
February 2024 by Ankit Rana
Solid location, they seem to be short staffed though and you could be waiting a few minutes past your appointment time.
-
February 2024 by Alexandra L
there seemed to be only one person doing everything and she was one of the rudest people i've seen in my life
-
December 2023 by Jeanne T.
Not sure why there are such negative reviews. I always get my bloodwork done here and haven't had a bad experience. I was there on Wednesday morning and was helped by Schylin at the desk. She completed the paperwork quickly and was very nice. I was sent in promptly to get my blood drawn by Agnes. She was very accurate and efficient and also very nice. The whole experience was less than 15 minutes and I was able to get to work on time. Thank you, ladies!
-
November 2023 by Cary Sanchez
Went in for a drug screen for a new job. I arrived at 1pm with no patients in the waiting area. I wasn't called back until 2 pm. The lady that registered me and did my drug screen was extremely rude and unprofessional. After my drug screen she proceeded to tell me that for next time I shouldn't come in for a drug screen during afternoon hours because it was too busy. There were only 2 patients in the waiting area! I told her I was told I can come in during any time and didn't need an appointment. I work in Healthcare and perform drug screens as well. I would never tell a patient when they can't come in, especially if it's a walk in facility. Needless to say, my experience here was horrible and would not be returning.
-
November 2023 by Juan
The receptionist is unprofessional and should consider changing careers. She lied about the location not being able to process samples for no apparent reason. The same sample was submitted at the Union location with no issues. I would never go back to this location.
-
November 2023 by Juan D.
The receptionist is so unprofessional refused to take my refrigerated sample for no reason. I took the same sample to Union Quest and they accepted the sample. She even lied to the corporate office saying that the sample wasn't in the solution that the doctor gave me. My doctor office called the location and she told then they do not take those type of samples. The corporate office confirmed that the Westfield Quest is equipped and can process refrigerated samples. So disappointed with this Quest location.
-
August 2023 by Kalimah Perry
Front Desk staff (woman with short blonde hair) is very rude as the other reviews stated. The person who took the blood was pleasant and very kind man! He was even trying to joke with her and she was very rude. Just leaving this here hopefully she will get the customer service training she needs.
-
August 2023 by Rd S.
Sadly- staff I have dealt with in this location have been belligerent, rude and without any empathy for the patients.
-
August 2023 by Fred Oliveira
The phlebotomist on Saturdays also does front desk, admin, clerical work. Quest overwhelms her at this location. There’s only so much she can do. 5 stars to her, 1 to Quest because I can’t give a zero.
-
August 2023 by Caitlin P.
I would give 0 stars if possible. My first time going to this Quest AND the last. I went for my one hour glucose test today. I know how this test goes - you are supposed to drink a high sugar drink and sit for one hour before your bloodwork gets drawn. The gentleman working did not listen, and took the test as a "random glucose" and went to instantaneously draw my blood. To him, no sugar drink was involved. On my lab test it clearly said "gestational diabetes screen test." I stepped back, took my paperwork and told him I was going to another Quest lab. I am glad I did, because I was immediately taken, and they did this test the proper way. I will never go back to this lab again, and I was quite surprised, especially because it was in Westfield. Would NOT recommend!!!!
-
July 2023 by Dawid
I was in and out in 10 minutes total, including check in and blood work. Blood was drawn so well it didn't even leave a mark 10 minutes later. Lady who helped me was not rude at all, maybe people are just overly sensitive..Anyway, make an appointment online and you'll more than likely be fine.
