Cell Phone Stores in Westfield, NJ

“AJ at the AT&T store was very professional! He helped set up my new 15 Pro Max as well as my daughter’s. AJ was friendly and was able to answer all of our questions. We left the store with smiles on our faces!”

“Taking time out of my schedule to write this review for my recent visit to T-Mobile’s Westfield location is a testament to the exceptional service I received, a standard I believe should be replicated across all locations. Immediately upon entering, I was warmly greeted by Eli, setting the tone for a remarkably personal and efficient service experience which is sadly uncommon these days. I’m a person who is tech-savvy but not the greatest and often finds call center interactions robotic and unhelpful. Eli's in-person assistance was worth commenting on and other stores should take note ( Will not disclose specific locations )My main goal for months was to add another line without disrupting my current plan or being upsold unnecessary offerings. Eli skillfully navigated my account right away while I was addressing my concerns. I’ve been an I’ve been a T-Mobile customer for over 20 years and especially since I have a multi-line plan, I am always exploring opportunities for cost savings, which was a bonus to me in addition to my main reason for visiting. His comprehensive knowledge of T-Mobile's services, coupled with the patience to tailor solutions to my specific usage and needs, was impressive.! This level of care and attention to detail was something I hadn't found in any other T-Mobile stores and the focus seemed to be more on sales than on genuine assistance.Eli’s dedication underlines the invaluable role of T-Mobile’s physical stores in providing personalized and knowledgeable service that significantly impacts customer satisfaction and loyalty. His efforts not only optimized my plan but also solidified my commitment to T-Mobile. A heartfelt thanks to Eli for making my visit both rewarding and enjoyable.”

“I only went to this location to pick up a pre- order phone, friendly customer service, efficient, I was in and out 10 minutes later, just what I wanted and needed.”