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June 2024 by Brian lee
My experience with Xfinity's customer service started off frustratingly, as I spent 8 hours navigating their online support chat and the 800 number, without much success. However, everything turned around when I met Vladimir, an exceptional specialist at the West Orange location. From the moment he took on my issue, Vladimir showed genuine concern and determination to resolve my problem. Despite the complexities, he stayed with me until everything was sorted out.
Vladimir's dedication and expertise are truly commendable. He single-handedly transformed what was a day of frustration into a positive experience. His commitment to customer satisfaction is exemplary, and it's clear that he deeply cares about his customers' concerns. Xfinity is fortunate to have someone like Vladimir on their team, and I believe he deserves recognition for his outstanding service. In fact, he has all the qualities to lead and inspire others in his role.
Thank you, Vladimir, and the West Orange team, for turning my previously disappointing experience with Xfinity into a success. I'm confident that with employees like Vladimir, great things are in store for this location.
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June 2024 by Sara J Romero
Lots of employees but terrible attention to me. I went for a consultation and they ended up canceling the service. It seems that the employee had no intention of helping the customer.
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May 2024 by Laura Gardner
I stopped into this Comcast store because inadvertently the rep on the phone discontinued my account. Vladimir was so considerate, apologized for the inconvenience and restored my account quickly and with a great attitude. Thank you, Vladimir!
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May 2024 by Arnette Moss
The experience was amazing. I would recommend anyone to come in and do business at Xfinity.
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May 2024 by POOKIE
EXCELLENT CUSTOMER SERVICE!!!!
THANKS KYLEE!!!!!
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April 2024 by Regina Beasley
Came here to buy a new wire for my cellphone the young lady who helped me was courteous and I got a discount by being a rewards member I love the space of the store no one is crowding you .much better than their previous location which was on the other side near ( then it was k mart )
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March 2024 by Dianne J T
I’ve had my Verizon cell phone service for about 30 years -
Today I went to Xfinity in Essex Green -West Orange and switched it over to the same as my home cable service.
I was paying $70.66/month- Verizon
-now I’m paying $45/month taxes included unlimited-
And a $100 gift card after 90 days.
A Kind young lady named Kylee helped me and she knew exactly what she was doing- I was in and out in 20 minutes.
Shocking. Great customer service. Thank you ? Kylee
I’m attaching her business card-
text her- email or call her.
She’s the best of the best !
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March 2024 by Luxury diamond Lips
Good! Xoxo
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March 2024 by Cc C
The associate that helped me gave great customer service I was in and out in no time
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February 2024 by Christopher Dixon
Our internet has been out for the past twelve hours because when we got new cable boxes our account was reassigned to a new router without me being told. I now have to go back to the store to see if I can get my internet assigned back to my old router. ????
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February 2024 by Sunwoo C.
Kylee Montalvo is extremely rude. Huge attitude. Very slow service. She was yelling me for only waiting for 5 min and being impatient. I was entirely patient and had spoken zero word at this point. I'm astonished at the audacious behavior displayed by her
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January 2024 by Joseph M.
Female store manager At the 495 Prospect Ave West Orange NJ Store has very little respect for customers and shows it with her attitude... it is absolutely horrendous how I was treaded yesterday... especially being a great customer for close to a year with bill being paid early every month, SHE NEEDS TO BE FIRED!
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January 2024 by Time Chaser
Friendly, polite & professional. Thank you. My name is MrDexter
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December 2023 by Lawrence LaBirt
Friendly knowledge staff
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December 2023 by Lori “GiGi” Panico
Nice people
