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July 2022 by Gene S.
When you want to view your statement now, you have to have them call you with a code. Okay, I've done that before, how bad could THAT be? Well, the introductory message is long, "Hello, this is Wells Fargo calling. . ." YEAH, I KNOW THAT! JUST GIVE ME THE CODE! ". . . if you are expecting a code, press the pound key." REALLY, JUST GIVE ME THE CODE ALREADY! "Thank you. This is Wells Fargo and your code is . . . " Why not just start with "Your Wells Fargo code is #####" This is 2022, not 1822, the phone is old news and no one wants to be on it with their bank any longer than they need to.
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January 2022 by Bob P.
It would appear that the Hwy 70 Clayton NC is closing as they have no lobby hours nor Bankers at this location.
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April 2021 by Lannie B.
I purchased a car through this company and my car was in a accident and was totaled. They supposedly sent my warranty check out, I informed them in a head of time that I moved. They still sent the check to the wrong location I am assuming. This was a $2700 dollar check that was cashed on March 15, 2021 and I called on March 24, 2021 requesting my check again because I wasn't aware of the check being cashed. I was informed that it would take 8-10 days for them to send my check out again. I waited 3 weeks for my check and was informed on April 12, 2021 that it was cashed. No one called and said anything. I called them for months and no one could answer my question for my warranty refund. All I want is my refund. I talked to a customer service representative today and he told me it's nothing they can do because all they do is send the check out to the person. My next message will be to the Better Business Bureau if I don't get my money.
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April 2021 by Caitlin F.
They will fraudulently open accounts w/o peoples permission. They are a fraudulent bank who has been sued. Avoid at all costs. They will say you owe money after you pay everything off and close your account and wrongly and illegally open a new account without your knowledge.
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March 2021 by Minisiah Gbor
Loved my experience at this Wells Fargo branch . Personal Banker Keritha was like a breath of fresh air with these stressful times of Covid . She was professional and courteous and made my banking here admirable enough to give a review and refer others. Hope she gets recognized for her exceptional Services. More banks can use personalities like hers .
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January 2020 by Jose Saborido
I walked into this bank because I needed help with a wire transfer. Even though I could have done it on my own, I was far from home and didnt have access to a computer. Brinder was very kind and made me feel like I had been going there for years even though I had just met her. Praise this woman!
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August 2019 by Arielle Feiler
Have business and personal accounts at this branch and have not had an issue. Michael is the banker we work with and he is awesome.
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October 2018 by Christopher Kalwa
Pleasant employees
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January 2018 by Jojo Bebe
This place is horrible! The assistant manager Scarola/ Schola Eke yelled out my bank check informationin in the lobby. Everyone on line & in the entire bank heard. The teller did not know how to cash my check so she called the assistant manager over since the manager is not in. The assistant manager was very rude, told me to just go to another bank. She said she couldn't help me. I kindly informed her that the other teller helped me last time. I stood back at the end of the line and instead of helping me she instructed for people who came after me, behind me in line, to come forward. I stayed calm and finally got to the teller who helped me 2x and literally 2 weeks ago. The assistant manager then instructed the teller not to help me. When the teller questioned her she said "You heard what I said!" The teller had no choice but to listen and acted as if she never saw me before and told me to move to the side. Meanwhile, I am injured and wearing a cast. It is hard for me to travel or even stand for a long period of time. They saw this and were still very rude . The assistant manager didn't know what she was doing she was rude, loud, ghetto, and dismissive. She instructed the staff not to help or acknowledge me. This is the worst and most unprofessional WELLS FARGO experience I have ever had. I remained calm and I left. Thank God I was able to get to a nearby branch 3 minutes before closing. The other branch cashed my check instantly without any issued. They knew what they were doing. This proves that the West Orange branch assistant manager Ms. Schola /Scarola Eke just did not know what she was doing and instead of admitted it she humiliated, disrespected, and abruptly dismissed me from the bank. Just ghetto. I am outraged!
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January 2018 by CallingAll Naturals
not good ... unprofessional!
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October 2017 by shalom azar
Great employees, its always a pleasure whenever I visit
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July 2017 by Jon Zusman
The rude manager, Scarla, illegally forced me to open a checking account by refusing to cash my Wells Fargo checks unless I make an account with them. I understand she wants her branch to get credit for my business because I cash big checks every 2 weeks for my store but this is very unprofessional. I recently read in the news that Wells Fargo was getting sued for forcing people to open accounts, now I see why. By the way, I manage a store and regularly cash the same checks about twice a week at other Wells Fargo branches, and while the other branches always suggest that I open an account, they never actually refused to cash my checks like this spot.
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January 2017 by Priti J.
I have been to this location multiple times. I never had any issues. They were quick and friendly. This is my goto location.
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November 2016 by Norma R.
Sorry but this is the worst bank ever, specifically this location,very unprofessional this use to be my bank and I left because of their sloppiness work, long waiting hours for to see a sales rep,I requested a credit card cancellation and I went three times and the last time I went I waited two hours, And still the job was half way done bcuz I didn't want to refinance my car thru them. Ridiculous it's my choice if I want to switch. I like how Chase Bank knows how to treat their customers.
