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September 2022 by Brian DuBoff
Honestly our experience with the bank has been limited to closing an account that belonged to a deceased relative ... it took a very long time and was very frustrating. However, when we finally got to Arslan at this branch things turned around ... he was helpful and responsive and ultimately was able to help us get the account closed and the funds removed. Thank you.
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August 2022 by sundas faizan
Branch manager Arslan and his crew were really helpful to open up our kids savings account. They Answered all our questions how we can operate or how the interest work. Love your team!
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August 2022 by Kierre Kaiser
Berthony, Arslan, & Andino have made a very trying experience alot easier to manage. Mrs. SDB, has been a Valley customer for a very long time. A recent change in her life, has made it difficult for her to get things done. The banking team above has helped her manage her finances and take care of very important matters...thus, giving her a 'piece of mind.' Thank-you for providing Valley services with COMPASSION, PATIENCE, CUSTOMER FRIENDLY & GETTING THE JOB DONE ?
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August 2022 by Que Lemon
If you go there please look for (I believe his name is) Berthony (I do not know the last name). Berthony is nothing short of exceptional at his job. He is very professional, personable, and provides EXCELLENT customer service. I have been to many Valley National locations and have not had good experiences but Berthony exceeds my expectations every time and should be tagged as the new standard for your company as a whole.
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August 2022 by Ahmad f
Been customer to this branch for more den 2 yrs... love the staff. They always greet me with smile. Customer service desk always try their best to grow my bussiness. Really appriciate the service they provide me & my Fam!
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August 2022 by Hume Family
AJ THE MANAGER OF THE WEST ORANGE BRANCH WAS FANTASTIC IN HELPING US IN THE MOVEMENT OF FUNDS TO ACQUIRE OUR NEW HOME IN FLORIDA. VERY ORGANIZED AND PROFESSIONAL, WITH A GREAT ATTITUDE. ALSO HIS TEAM ARE VERY HELPFUL.
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July 2022 by Millie Sialer
I’m never one to leave a bad review but I’ve had the Worse experience with this financial institution. Please do not put your money nor conduct your business account with Valley. Horrible experience from the beginning. Both in West Orange and Cedar Groove location. District manager doesn’t address the customer needs and branch managers ignore customer issues. Please do not use this bank. Save yourself from anxiety stress and the risk of doing bad in your business just because this bank does not have the right technology nor structure nor customer service.
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October 2021 by Omar AA
On 9/15 I went to this location to cash a check.However, the excellent and friendly service I received from both Hilary and Queen convinced me to open an account with Valley Bank.I will surely return and recommend.
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August 2020 by T Bryant
Customer service is in need of improvement. A smile goes a long way.
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May 2019 by Chris Guerbi
Why do they lock the doors to the 24hr ATM? This is the only bank that's close to me and I can't get to this thing because it's inside a vestibule. This wouldn't be a problem if the ATM was stationed outside like a NORMAL bank. Kind of defeats the purpose of “24hr Banking†doesn't it?
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March 2017 by Kelciumchloride
Nasty lady behind the counter, very rude and always raises her voice .
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July 2016 by The_New_Eternet_Hero
Put in that money
