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March 2024 by Kat N
Jessica is very kind, helpful and patient. When it comes to shipping needs, I wouldn’t hesitate recommending this location.
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February 2024 by Dolores Munzial
Excellent customer service !
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February 2024 by Chris Gibson
Jessica over complicated a very simple transaction. To have to repeat "give me the box" what felt like 50 times is ridiculous. She advised of the policy of no boxing in the store, great, now just hand me the box so I can go to my car and save 3 dollars. Be serious here. UPS is a shipping company not a think tank, I can make decisions on my own and don't need my merchandise held hostage while you get through your skull that I'm perfectly capable of boxing my own items outside of the store and bring it back. Also, you're creating an inconvenience for me and im calling you on it in real time, be a professional and hand me my receipt don't slide it along the counter like some 5 year old because you're embarrassed. Do better be better and stay off the devils lettuce because you clearly can't handle it. Signed - Man who just had to yell at you to go do your job.
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January 2024 by Anaika
Bad customer service they put me on hold for 30 minutes, I didn’t even receive help
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January 2024 by Brian Stellingwerf
Terrible with Amazon returns -- attempted to bring back a perfectly packed box to UPS and they would not accept the packaging since they could not understand why it didn't need an additional box over the box. Slow lines and customer service is terrible.
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January 2024 by Robert Daniel
These guys are the best. Helpful. Efficient, effective, on their game. You are “in and out” as quickly as possible.Because they are so GOOD they’re a magnet and they are well staffed by smart people. Unlike some other UPS places. Kudos to the woman who runs this operation!!
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December 2023 by Josh Harris
Kind staff, fast an efficient!
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December 2023 by luis gonzalez
Helpful and courteous
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December 2023 by Josephine Picerno Carrera
Good service
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December 2023 by Judith Wildman
I am very happy with the service at the UPS store on Eagle Rock Avenue in West Orange, NJ and I cannot say enough good things about Jessica. She is kind, patient, knowledgeable and thorough. She patiently explains the costs and time frame for sending each time I come in. I also appreciate Dylan who investigated an important package that was delayed in transmission and who did his best to explain the system to me and where the problem lay with this package. Dave then requested a refund of my express charge, which was very kind of him, and Jessica followed up on the lost package and also making certain I received the refund check. I know I am in good hands with this team, and Jessica's ready smile and helpful nature make the entire mailing experience a real pleasure.Judith Wildman
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December 2023 by Miriam Gardin
Conveniently located in Pleasantdale, this UPS location is well-staffed and everyone is super helpful and polite. Jessica has been a friendly face there for years, and it’s always a pleasure to see the familiar staff there!
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December 2023 by Nancy K
Jessica was so helpful carrying my heavy box taping it closed and applying the label - especially since it wasn’t a UPS package and she was preparing me to go to the other carrier!! Thank you for being so kind and helpful Jessica.
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December 2023 by Hudson
Terrible customer service, disinterested and unaccommodating. Specifically from the blonde curly haired woman. My company has a million dollar account and with 8 labels printed I was told I can only purchase envelopes due to it being shipped ground. Usps offers envelopes with faster shipping and for lower pricing.
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December 2023 by Glenda Thomas
Jessica is simply the best in professionalism, customer service, knowledge of the business. She greets everyone with poise and smile, and always goes the extra mile to help customers
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December 2023 by Rocio Castaldo
Always on point! Profesional & friendly. I drive a couple minutes extra just to get to this location ( a lot better and organized than others around). If you are planning to send a lot of packages on Christmas… this is the place to go.
