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February 2024 by Brian Vazquez
Angela was great, wonderful smile, attentive, professional, and an awesome representative of a marriot property- as soon as i walked in; i felt warmth and comfort right way- sorta kinda like i was in my own residence/home-thank you Angela for making me feel at home! :-)Rooms: very clean and bed is comfortable
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January 2024 by yaacov shalom
The reason it got one star is because of Michael behind the desk when we arrived was extremely accommodating amd helpful. The pool didn't work the whole day and they refused to give us something for not having the pool available for the kids. Hotel didn't smell fresh. And there was no pool table as indicated in the picture.
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January 2024 by Amazon Seller Feedback
Nice Place. Everything is fine.Fresh wither.
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January 2024 by Leonard Turley
Hidden gem! It's a fantastic hotel with excellent service. Ms. "Katie" greeted us every morning with a smile. I will revisit this hotel.
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December 2023 by Ahsan Habib
few days ago I was stay there the location is very good and lovely place. and I feel there great service. there behaviour is very good. thank you for everything.
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December 2023 by TheFlyBoyWay
Kind of old fashioned look .. not bad .. Definitely liked the in door pool and jacuzzi on a cold winter day .. breakfast is
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December 2023 by Rose
We stayed here for Thanksgiving and the 2 room, 1 bedroom suite was way too small for three people. Luckily we were able to upgrade to the 2 bedroom suite. I would highly recommend this for groups of 3 or more.Daniel was absolutely amazing and so wonderful helping us with the upgrade. He arranged for our luggage to be moved to the new room. He even waited around until we returned later in the day to make sure that we got our keys and the everything was sorted. We were all so impressed with his customer service.All in all the staff was incredibly warm and welcoming. Definitely a stand out team!
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December 2023 by Royal Brown
The outside of this place does not match the inside. The rooms need to be updated, this place is old and ran down down. It’s cheap and not kept up for the price and location. Lastly, it’s dog friendly and the dog right next to us wouldn’t stop barking.
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November 2023 by malik rivers
My wife and I recently stayed 5 days at this hotel. We had the worst experience!!!! As we were staying here while our home was being renovated, while I was at work a male housekeeping working walked in on my wife during the early morning hours without knocking. My wife called me frantically as she was just about to take a shower after her conference call and would have been naked just a few minutes later. I called West Orange Police as the front desk clerk Michael told me on the phone that there was no way someone could have walked in the room on my wife because no one had a key. I asked Michael to review security video and he told me there were no cameras in the hallways. I then proceeded to request that he review who was the last person to swipe into our room and he stated that there was no way for him to see that which I found out later everything he told me WAS A LIE!!! Although there were no cameras he did have the capability to see who swiped into our room. It was only after I sent West Orange Police to the hotel that Michael called me back stating that he found out that it was a male house keeper that walked into our room on my wife. He then had the house keeping supervisor call me, Mr. Garcia. Mr. Garcia acknowledged that his worker did in fact walk in the room without knocking stating he did not look at the numbers on the door which I find hard to believe!!! It was only a litter 9 a.m. it was no where near check out time and we still had three days left to stay so there was no way he thought we were checking out!!!! I later found out that every morning house keeping gets a print out of the rooms that are checking out and need to be clean as well as while speaking to Mr. Garcia I asked if there was a protocol for housekeeping to knock before entering a room? Mr. Garcia stated yes they are suppose to knock three times before entering which he acknowledged his worker did not!!!! Mr. Garcia stated that his work would be reprimanded for not doing so. I posed this question to the hotel staff, if your wife or daughter was staying in a hotel and a male hotel worker just walks in the room on her how would you feel especially when just a few minutes later she would have been naked?!!!!!! The hotel offered me points on my Bonvoy account down playing the incident!!!! I declined the points and was awaiting a call from the General Manager that never came!!!! I will never stay at this hotel again and will be seeking legal action against them!!!! Ladies and gentleman please be careful when staying at this hotel!! It was not check out time, nor did we ask for housekeeping!!!! Something else was up and we will get to the bottom of it!!!!!
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October 2023 by G-bad
So far the best hotel I've stayed in ever. My fiance and I stayed here for the weekend of our wedding and we spoke to Monica in order to get a room block and she was very pleasant and gracious in helping us with the information we needed. When we got to the hotel, we got upgraded to a great suite and everything from then on was just bliss, a lovely location, pleasant staff that made our stay the best!Thanks Monica for your help and thank you residence inn staff for making our wedding weekend feel relaxing
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September 2023 by Don Bernstein
Spacious rooms with full kitchen. Very clean and nice breakfast each morning. Excellent service!
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September 2023 by R T
Surprisely had a great stay. The room and bed was comfortable. Will need to update the
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August 2023 by Carter Carter
Cute hotel. They clearly keep up on their maintenance and the staff were friendly enough. The laundry was the low point as half the machines were out of order. The breakfast was decent. The kids liked it.
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August 2023 by Arianne Van Cleef
The building that hosts this hotel is absolutely adorable. It feels like a comfortable home you are a guest in and the amenities are perfect for a quick get away. The breakfast is exceptional for a free breakfast buffet (with exception to the coffee - far too strong). And the furniture in our suite appeared newly updated. Unfortunately, I have a little more to say on the negative side than the positive.When we made a quick stop to drop our bags in the room after checking in, the floors left a lot of concern for the cleanliness. There was small pieces of garbage we found and we felt our feet sticking. We asked to have them clean while we were away and it was evident this cleaning occurred. However, it appeared to be a spot clean. This was evidenced by the ketchup still stuck on the kitchen floor (keep in mind, we had stopped by the room for about 10 minutes before leaving and had nothing to eat or drink while there.)Upon further exploration, we found mold on the walls in the bathroom, 3 hairs in the supposedly clean shower we had not yet used, rust and grime built up on the floor near the toilet and the base of the toilet, soap scum built up on the shower wall behind the soap provided that I was easily able to scrub away myself, spots all over the full body closet door mirror that left me questioning if it had been cleaned in the last month, grimed visible on table top surfaces, a hair tie on the bathroom counter behind the tissues left from previous guests, and poor craftsmanship throughout the room including an exposed wire above the main entry door.There were painters outside of the hotel working on the exterior while we were there but I feel the inside needed much more attention in regards to maintenance, ESPECIALLY in the cleanliness. The only reason we felt comfortable sleeping there was because my mom could smell bleach on the sheets. Unfortunately, she could not bring herself to even shower in that room due to the significant evidence of lacking cleanliness.This hotel has the makings of exceptional hospitality simply because of the incredible building it is in and the brand name behind it. However, should we return to this area of New Jersey, we will find ourselves alternative accommodations.
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August 2023 by Gina Masterson
Nightmare....in fact I have a new name: Nightmairiott! The lobby assistant who checked us in was rude and incomprehensible. The whole place has an Adams Family vibe and needs some serious renovation. The adjoining room had noisy guests so we decided to leave, and on the way out we smelled marijuana in the stairwell -- in what was supposed to be a smoke-free facility! ZERO.
