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July 2023 by Deniece A.
I don't understand they have 6 people working behind the counter at the pharmacy. No one at the counter and 10 people waiting in line. The kicker no one is making eye contact to say I'll be right with you.
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October 2022 by Michael E.
This is a tough review to write. The people I've interacted with at the Prospect Avenue CVS location have always been professional and friendly, and there is nothing wrong with the store itself, but sadly it is where I've experienced the problems I mention here, so they get the 2-star rating, but to be clear, it's my belief that the problems are fundamentally caused by the failures of CVS' corporate management. Quite simply, the pharmacy staff is overwhelmed. There are too few pharmacy employees for the number of customers that they're required to service. As a result, mistakes are being made. One recent example of a potentially severe problem involved the mislabeling of my medications. I have numerous prescriptions and I recently discovered the labels on two of my medications had been swapped. Fortunately, both prescriptions where mine and I know what my pills look like, so I was able to simply pour each into a cup and replace each into the correct bottle. Also, on more than one occasion I've discovered that I'd been shorted on the number of pills in a bottle. Several of my medications require me take to take them twice a day, which makes for a bottle with 60 pills (or 180 pills in 3 bottles, for a 3-month supply). It's not practical to count all your pills when you pick them up, but when you reach the end of the month and you're short 3 days of pills, that's when you find out. In another situation (which has also occurred more than once) the pharmacy has run short on a supply of a medicine and gave me what they had in stock. The bottle label did reflect the shortfall of the dosage, but nobody brought it to my attention. Once again, I didn't discover the shortage until I unexpectedly ran out of pills early. I believe these issues are occurring because the pharmacy is both short-staffed and working under tremendous pressure. This is something they are powerless to correct on a local level. Maybe CVS needs to tell customers that prescription renewals will take an extra day, but whatever the solution is, these are serious problems that could lead to dire consequences and CVS' corporate management needs to do better.
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September 2022 by Lolita T.
My doctor called in a prescription for antibiotics for my pneumonia around 6:45 pm, I called around 7:10, nothing, called again, waited 15 mins before pharmacy picked up,nothing but they told me there were calls they didn't answer and would check so call back in 30, I called back in 45 mins, still nothing, a different pharmacist answered and said she would check and call back, nothing. I had to get in the car and go there, I thought it would be crowded and busy, no one there but 3 workers behind the counter, again they asked for my info, gets my name wrong. Nope nothing there, I had to call my doctor there, handed the phone to the pharmacist to get my prescription by 9, btw, I had 101.2 temp, no I won't be using their pharmacy again
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August 2022 by Shawn S.
they are the worst. thry are understaffed in the pharmacy which means, apparently that they can be super effing rude. do not ever call if you need something because you will die on the phone first. i currently have been on hold for 40 minutes AFTER i spoke to the pharmacist about how they incorrectly filled out my prescription, the same prescription i have been getting for 7 years. I GET 28 days at a time, they gave me 14 days and charged me the same price. Now I have to get in my car and go back there so that can "reprocess" it to give me correct amount. Gas is $6 a gallon . You are gonna wait 30 minutes in the drive thru - just go in. she is too busy telling me about how she will print out why they did it wrong. they have a romantic relationship with paper at this place. stop printing out everything and just be better. STOP WASTING PAPER THAT I AM GONNA PRETEND TO RECYCLE.
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July 2022 by Marisa R.
I have transferred all of my prescriptions over to a new pharmacy because this location is HORRIBLE. The lines inside and outside are always long, sometimes up to a 40 minute wait. No one ever answers the phone or when someone does answer, they hang up. Letting the store managers and/or associates know is useless. They claim that they always have these complaints, but there is nothing that they can do about them. They direct you to a 1-800 number, but again, useless. I have called 3 times and never had a call back. Basically, they do not care. I remember a few months back when I complained to the pharmacist Vivek, I asked him if he had seen the bad reviews for this location. He did and doesn't care. Now my doctor's office accidentally called in my medications to CVS. I have been trying since yesterday to get someone on the phone to tell them to put the medications back because my new pharmacy needs to fill them. Still not answering the phones and I have called the store 5 times and they are not even helping me. This is HORRIBLE and completely disgusting service. CVS used to be good, but they got too "big" and lost their touch with the customers.
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April 2022 by Greg S.
Would do 0 stars if I could. Staff is rude, unhelpful, inefficient and they never answer the phone. I left for Eagle Rock Pharmacy who actually speak to you like you're a human being. Highly un-recommend.
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April 2022 by Ashley C.
Absolutely the worst pharmacy ever. 1st you will sit on hold for hours and no one will ever answer the phone. 2nd, they NEVER have anything in stock, they will tell you they have it , then when you pick up, it's magically unavailable. My mother gets texts for when her inhaler (ya know to help her breathe) is ready, and 3 DIFFERENT times she has gone to get it, and they have nothing. Why are you telling people you have it if you don't? Get it together! 2x I have had something sent there, that is promised on one day, then you go to get it and poof, they have nothing. I use the cvs out of convenience because it is literally 1 block away, but no more will I use this pharmacy. Don't waste your time.
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April 2022 by Joanne O.
CVS stores were once a wonderful alternative to the mom & pop drug store. They had everything in one store, and customer service was outstanding. Today, they have lost that status. On Thursday, our Dr. faxed in a script. When we went to pick it up, it was non-existent. She texted me a copy of the script and I noticed she had mis-spelled the last name. Wouldn't you think they would have called her to try to match her patient to this script? Last night, she faxed in a new one, with the correct name, sending me a text copy again as proof. Today, I spent 27 minutes and then 21 minutes, hanging on, waiting for them to answer -- which never happened. My husband finally went there, only to find that there is no prescription again. Not only are they rude, they are totally inept. We're moving our prescriptions to a new pharmacy. Cannot tolerate this anymore!
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February 2022 by Daleesa W.
Prepaid for 2 Rx's on 1/30. Went to pick up on 2/2 (3 days later). After waiting a long time for them to find it, they came back to the drive-up window stating they put it back, since it wasn't picked up, and I would need to have it filled again. WHAT?? I didn't have time to wait. I tried calling later with nobody ever answering the phone during regular hours. I tried to request it to be filled again from the app but couldn't because the app recognized it as being prepaid and filled. Nothing but a hassle. Didn't used to be like this. When I went back to get it filled they recognized two other Rx's that I had filled (but they didn't realize those were being shipped to my home). So I sat for over 15 min at the drive-up window while they looked for medication that was being shipped. They could have easily checked with me and I would have told them. Not sure why their system doesn't show they were being shipped. Even the app said they were avail for pickup there. Very disorganized. Im considering transferring my dads' Rx's once I look into costs.
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January 2022 by Pamela P.
Incredibly slow - you'll be on hold for literally an hour if you need the pharmacy. Lines are forever.
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November 2021 by Catherine W.
I use the same two prescriptions every month, and the pharmacy at this CVS has virtually never filled them correctly and on time. It is the most inept and inefficient pharmacy I have ever encountered.
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August 2021 by Gil K.
Terrible customer service at the pharmacy. I only went to this location because it was the closest one to where I live. Now, I just moved out of state. My new pharmacy tried calling them several times to transfer my prescriptions and the ONE time they picked up, evidently they were rude to my new pharmacist and did not permit the transfer. They just refilled one of my prescriptions, which I cannot pick up because, again, I am out of state. I called to ask them to return it because it means I won't be able to refill it where I now live. 30 minutes on hold, nobody answered. Called the next day, the person who answered the phone said "We don't return prescriptions" and promptly hung up. Avoid like the plague.
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June 2021 by Jerry D.
I sometimes stop by this CVS when I go to whole foods and want to use my discounts for purchases. Staff here are more friendly than other West Orange CVS's. I never have any issues here. The few times I've used the pharmacy and the drive through, team is very friendly and always willing to help. I've seen them help many ppl out who couldn't afford their medications.
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December 2020 by Sonia M.
Auto refills without authorization. They kept texting to set up for auto refills but I never replied because I was interested. It seems that they decided on their one!!!! Friday I got a message that I had a prescription ready, I had to call to cancel and say that I will refill it when I'm ready. I still have not finished the ones I have. Today, Sunday, another text msg saying another prescription ready!!! Seriously omg! Had to call again and say the same again! Decided to leave this review, maybe they will learn better in writing !
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September 2020 by Robert K.
I would give this CVS pharmacy a zero rating if I could. Took my son for a Flu shot; pharmacy staff incorrectly insisted that it was not covered by my plan. Paid for Flu shot; arrived home called insurance carrier who confirmed that it was covered and that CVS should reimburse me and submit to insurance. My receipts are emailed but this time an email was not sent to me; I have the statement indicating I paid. Pharmacy refused to reimburse me because I had no itemized receipt which CVS failed to provide. Always get a paper receipt (although not environmentally friendly) don't trust that they will email an itemized receipt.