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March 2024 by mohy eddine
unprofessional
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February 2024 by Michael Romano
I had a 2:00 appointment. I showed up at 1:50. When I walked in the office there was no one to greet me. After 10 minutes I looked around the office if anyone was there. I saw someone who was busy playing a game on his phone. I told him I have an appointment at 2 and just looks at me. I sat there for almost an hour and finally left after not getting service. I will be going back to my account.
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June 2023 by ZY S
Earl Fraser, THANK you for your professional advice.
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May 2023 by Anonymous Truth
I met with tax pro and submitted all documents 10 days before deadline. They never filed my return or returned emails.
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April 2023 by David Clain
They did the work. I didn't spend a week doing my taxes.
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March 2023 by Teresa Brill
Incompetent tax staff. They failed to file 2021 taxes nor filed an extension. Stay far away!!!
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April 2022 by Adel Shams
It doesn't even worth a start this place. The entire H&R business must close today. Terrible experience using Malika Shaw and Claudia Williams. I filed my tax early to be meet the deadline they messed it up and no one takes responsibility. Funny thing I even paid for H&R block peace of mind joke. Please someone help me here. I have called several time and it has been useless. YOU CALL ME IF YOU GOING TO REPLY CALL US. You have all my info
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April 2022 by Ashley Gabel
Deserves zero stars. Patricia at the front desk is a disgusting human being. The office is dirty, sloppy and they do not care about what they're doing. It's beyond evident. DO NOT GO HERE, I'm serious they will just screw up your taxes after you pay them and then tell you its your fault and that you're the one that needs to fix it. Remind me again why am I paying you? Worst service I've ever experienced using H&R Block in 15 years.
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April 2022 by Katherine Denis
I really wish I can give this place 0 stars. Only for the sake of leaving a review is the only reason they are getting 1 star from me. It is absolutely UNPROFESSIONAL, to set an apt with clients and ignore their calls, and keep the scheduled apt . No phone call was given to inform of any tardiness, or reschedule. I’m honestly disgusted with how the front desk conducts themselves. I’ve been coming here for years to be treated like this. Taking my business else where.
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April 2022 by Joseph Padovano
I normally do my own taxes; this year I had an inheritance so I left that to the HR BLOCK. Next year I'll do my own taxes again because it'll be alot less expensive.
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April 2022 by Christine Catalano
The tax preparer took his time and explained everything I needed to know.
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April 2022 by Felicia Pettiford
I appreciate the consistency, efficiency and dedication H&R Block provides
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March 2022 by Jerry D.
Definitely do not go to this location. If you do, do not use Earl. He is very unprofessional and rude towards women of color. Doesn't listen to the customers, attempted to put in accurate information into the system after being advised that it's incorrect and just ignored. After about three times of being told that the information was incorrect, he then tosses the ID's and papers back to the customers with anger. And states in a loud voice "I'm the professional and I know what I'm doing, it doesn't matter, what I put down." Then proceeds to raise his voice when the female spoke and she shut him down professionally and his feeling got hurt and he kept quiet after that. Never have a witnessed or been part of such unprofessionalism and anger towards a woman of color in a business environment. Another turn off was that while I was sitting there waiting for Yolanda to help, he was on the phone (sounded like a personal call) telling the person he speaks to what happened. Not realizing that the people he's speaking about is still there. You spend your money to get your taxes done, you need to be treated with respect, professionalism and also have better communication skills towards the customers. Yolanda is awesome and was helpful. But after Earl, have to give this spot a bad review and will no longer use H&R Block for any tax preparations in the future. Total turn off to the entire company. We all know that corporate won't do anything, but send a scripted message with a fake apology and do anything to keep this at bay.
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March 2022 by Marilyn Sellers
Flexible hours of operation; friendly, patient, professional, knowledgeable staff.
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October 2021 by Anthony Turner
Very nice and did a great job
