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February 2024 by WILTON MEDINA
Awesome
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January 2024 by MAGALI ROJAS
Very bad attention
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December 2023 by Peggy H.
My self, and my two adult daughters, all have accounts at Bank of America. Both of my daughters accounts were made when they were minors, so my name is attached to their accounts. We never bothered to remove my name now that they are adults. My younger daughter is mentally ill and got tricked on social media and ended up getting scammed. Her account went -$2300. I called Bank of America to file a claim, and to let them know she was scammed after a few weeks they zeroed out the negative account and closed it. , Which was fine. Today we realized that they went into my other daughters account and took the $2300 from her account! She had nothing to do with the scamming and it's only because my name was on all three of our accounts, and I didn't have enough money in my account. I guess so they took it from my older daughter. I've been a loyal customer for more than 20 years and neither me nor my daughters did anything wrong. We were the victims of a scam by some stranger and we are now the victims of robbery by Bank of America because they stole $2300 from my Daughter's account. There is so much more that I could tell you. I was on the phone for three hours the other day, trying to straighten this out with four different associates, and each one of them had a different story to tell me and none of them really made sense. today when I called I was given more miss information I'm disgusted and so angry! My older daughter had nothing to do with this and they had the nerve to go into her account and take $2300 because my mentally ill daughter got tricked online by some scammer. I'm telling everybody I know not to use Bank of America and I'll be all over social media with this as well. This is wrong.
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November 2023 by Jason Hemann
A maze to get to the restroom, with damn near a secret passage, trick doors, and key codes. One cashier, lots of folk standing around.
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November 2023 by Nick
Terrible. It’d be faster to change banks than it is to deposit a check here.
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May 2023 by Zhongdi Cheng
Jose was so nice and friendly to us ， thank you. 5 star
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May 2023 by v bates
West orange branch worst bank ever. Every month between the 1st and the 5th they only have 1 cashier knowing that is a busy period. I arrived on an off popular time arrived to the bank at around 115pm to find no cashier. Was told the cashier will be back shortly. Waited for some time. I ask myself how do you run a bank with No cashier at the window. My answer is it can only be due to very POOR MANAGEMENT. I have never seen or heard of this. I guess the customer isn't important enough. As I was reading some of the reviews all they can write is they apologize that they didn't meet expectations where they should do something to improve. At 125pm I was still waiting...still no cashier.
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May 2023 by Yayah Gonz
They NEVER have a notary available, service is bare minimum nothing else, always on their cellphones but never answer the actual branch phone.
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April 2023 by Makisha Adayna
Worst bank in the area. I always try to give them a chance but unfortunately they continue to give bad service. I live in the area so I find it ridiculous that I have to drive to a further location to get assistance. The tellers always have a bad attitude. I go to the the teller and they tell me that the teller is closed for the hour to and hour and a half.
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April 2023 by betty olan
It’s Monday morning and their is only one teller working with 10 people in line and the cash dispenser are not working common this bank used to be good but ever since covid this bank has gone to hell Bank of America in west orange nj
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April 2023 by Ronald Dawkins
Place is horrible, drove 20 mins because this is the closest location and it’s 2:30 in the afternoon they said teller lines are closed. I have a bank check and I’m not a member so I have to see a teller.
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February 2023 by Corey Becker
Very slow on any given day, never more than one teller in the front no matter how much staff they have working, their staff spends more time on break than with customers. Unfortunately this is the only local branch so you have no choice but to put up with the poor service.
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January 2023 by Le Pari Dance Fitness Center
Worst bank ever. I have been here several times, and each time, there is only 1 teller and huge lines. I'm trying to go to different locations. Nothing had been done to improve this situation by management.
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August 2022 by Steve Kay
Lines. Lines lines. Geezz this place is never staffed. Typically only 1 counter open 7 to 10 people in line. Every time i come here (eyes rolls) its the worst experience!!!!! (Begs the question why do i keep coming back?) Horrible. The manager needs to be replaced
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May 2022 by Charis James
Received terrible lobby service today. The man at the front lobby desk on 4/15 in the am was dismissive and condescending. Long time customer of this branch, very disappointed in the deterioration of service.
