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“Nine times out of ten, I use the ATMs. Once in a great long while, I need to go inside and meet with a teller to process my transaction. The lobby is always clean, and the garbage container is tall and conveniently located next to the recycling container. All the staff members with whom I have interacted are professional, helpful and friendly. I enjoy having options being a Chase Bank customer.”
“I want to thank Luciano for being so helpful. In another TD bank that I went they weren’t able to give me a new card and waited a month for the new card to arrive by mail and it never did. But went to this Td bank and Luciano was very nice and gave it to me in 5 minutes! Thanks again”
“We visited this Saturday and Martin treated us so nicely. He was the friendliest person ever. Very thorough and explained with every detail all account benefits. It nice to see bank staff greet customers by name while we waited to see Martin.
Very cool neighborhood bank.”
“Kind bankers, fast process, short line and great background music! One of the best experiences at a bank :) highly recommend it! I don't get why the other reviews are so low!”
Open 24 hours
6050 Bergenline Ave, West New York
Banks
“WHILE WAITING IN LONG LINES WITH ONE TELLER: STUDY HOW TO USE MOBILE BANKING:BY JUST USING YOUR PHONE YOU CAN:- TRANSFER MONEY BETWEEN YOUR ACCOUNTS- TRANSFER MONEY TO OTHER PEOPLE'S ACCOUNTS USING ZELLE- REPLACE AND ORDER NEW CARDS- OPEN A NEW ACCOUNT- DEPOSIT CHECKS- SET UP APPOINTMENTS TO AVOID WAITING- PRINT YOUR BANK STATEMENT- SEE EVERY PURCHASE YOU MADE- CALL CUSTOMER SUPPORT FROM THE APP. VERY FAST RESPONSES. AND HONESTLY, MUCH FASTER THAN WAITING IN THE LINE.ADVICE:SET UP SHORT TERM PERSONAL GOALSSET UP LONG TERM PERSONAL GOALSEXAMPLETHIS MONTH:- ASK A BANKER IF I CAN ... (NEED TO SET UP APPOINTMENT USING MOBILE PHONE)PLAN AHEAD.ALWAYS BLAME YOURSELF.THERE ARE SITUATIONS WHEN YOU REALLY NEED A TELLER. FOR EXAMPLE TO WITHDRAW BIG AMOUNTS OF MONEY. AND A FEW MORE. EX: PUT A BANK STAMP ON THE BANK STATEMENT. THEN GO TO THE BANK.IF EVERYONE DOES THAT, THE ONLY POOR TELLER WILL TELL YOU THANK YOU.DON'T WANNA STUDY? DON'T BLAME THE BANK! ALWAYS BLAME YOURSELF.”
“I was recently robbed, and the robbers took my iphone and had access to my iphone. They were able to access my bank accounts and tried to drain my bank accounts . I physically went to capitol one ( west new York branch ) and met with the fraud specialist HECTOR. HECTOR is a blessing ! He is an absolute expert, very patient and helped guide me through the claims and helped me get all my money back. He even waited with me after the bank closed to ensure that the claims were good ( bank closed at 5 and I had to get there kind of late due to work ) , and provided amazing customer service. I highly recommend for anyone that is dealing with a fraud problem to go and see Hector ! This world needs heros like Hector ! He makes his clients feel comfortable, calm , and ensures confidence that he can help solve any problems / issues / fraud . Go to Hector if you run into any problems he is the best !”
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“The best customer service experience you will ever have inside a financial institution.The best work team is held at this branch.Thank you for all the help throughout all these past 10 or more years.”