The Verizon store in West Long Branch provides mobile, 5G home internet, and business services. Customers can visit the store, schedule appointments online, or place orders for in-store pickup, free two-day shipping, or same-day delivery. Customer reviews highlight consistently positive experiences with knowledgeable and helpful staff. Multiple associates are praised for their patient and kind service, especially when explaining new features and answering questions. Staff members are noted for their great care and attention in solving problems. One associate is specifically commended for being incredibly helpful and acting as a remarkable advocate for a customer facing a frustrating issue, turning a potentially negative experience into an overwhelmingly positive one. This unwavering positive attitude and dedication to resolution is described as the gold standard of customer service. Long-term customers report that the experience keeps getting better, with the store being very organized and thorough. Staff consistently steer customers toward their best options, searching for different solutions to meet their needs, including finding upgrades at minimal additional cost. The team's efforts are a recognized asset to the business.
Carol made the whole process of switching my plan over to Verizon super easy and painless. She was very patient and professional. She went over all my options with me & I appreciate that she wasn’t pushy at all during the process! Thanks to her I had a great experience here.
April 2025
Today I arrived at the Verazon store with no hope for my phone line, but a sweet attendant from Dariana with great care and attention made it happen and solved my problem, congratulations Dariana
March 2025
The general manager Doug is great! Always a great experience dealing with good management at a good store
