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January 2024 by Royce E.
One December 13, 2023 I brought my phone in for repair of the back cover. They ordered the part but when it came in a different technician told me they wouldn't honor the warranty unless I also replaced the battery, another part they had to order. I told them to go ahead and order it. A few days later the first technician called me to tell me the back cover was in. It turns out the battery was never ordered and no notation had been made about me showing up and being turned away. The first technician ordered the battery. When I received a notification that the battery was in, I headed into the store. Ultimately I left my phone to have these parts replaced, and they broke some part causing the screen to be useless. They said they would order the part and call me when the phone was ready. Six days later I was told they have no idea when the part will be in, because, the weather has been bad. I contacted customer support at ubreakifix (or ubreakwebreakmore as I call it) and was told I had no option but to wait until the parts come in and the repairs are done. That was yesterday, January 23, 2024 and today I'm going down to retrieve my broken phone, with assistance of the local police if needed. They have never kept me updated on the status of the repair unless I contacted them first and they have not updated the "Track Your Repair Online" log because they obviously don't want a record of this misadventure. Do yourself a favor and stay far away from this place.
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January 2024 by Rob L
Chris was great. Took the time to answer questions and help us resolve our issue.
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January 2024 by Jesse Wayland Adams II
Fast, friendly, efficient. I would happily return with any problems and recommend the office to people.
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December 2023 by Midges DogWalkers
I had an issue with a Google pro 7 screen and it was still under warranty. Shawn was very pleasant and knew exactly what the problem was. They changed out my screen it was ready in less than an hour and all is great right now. If anything changes I will come back and update. But I think we're good!! Thank you
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December 2023 by krystal vaughan
Good experience. Friendly staff understood the assignment had my phone fixed as quick as a fox thanks!
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December 2023 by Anthony Santiago
Very helpful and very efficient work done.Service was excellent!
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December 2023 by John Cummings
If I could score 100, I would. Friendly, fast, courteous, accurate diagnosis and quick repair is what this company seems to be based on! I have a Samsung Flip that suddenly failed. On recommendation of my carrier, T-Mobile, I brought it in to uBreakiFix for repair. Within 10 minutes they came up with a diagnosis (which was somewhat complicated), and in 3 hours I picked up the phone, good as new. These days, I consider that super service. I highly recomend this company for fair pricing and accurate diagnosis!
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December 2023 by James L. Rohrig
Very professional and courteous service. The technicians that I spoke with are all fully knowledgeable and willing to explain the issues clearly. Very impressed with your company, and will be happy to refer you to anyone in need of service.Jimmy R.
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December 2023 by V. A. Du
The guys were great, had good attitudes and were knowledgeable of the issue with my device. My phone was fixed in less than 2 hours.
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December 2023 by R Doughty
I was quoted a price of over $600 to replace the screen on my Samsung tablet. I'll go elsewhere. Plus they make you buy an insurance program in order for them to look at the unit.
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December 2023 by Krista Salomon
Great service and fast repair on my cracked screen! They even let me set up my laptop to work from their free wifi while I waited.
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December 2023 by JR1 Johnelloco
Very good customer service. Tech was great and kept me updated.
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December 2023 by Anita Macaluso
Excellent service and very kind.Quick turn around too. Thank you!
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November 2023 by A WILLIAMS
I don't write reviews but the owner is absolutely so rude! Just the way he explained the phone repair process using the asurion insurance. There is a way to talk to customers and this wasnt it.!
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November 2023 by William H. Brownstein
Had the replacement part that no other store had. Fixed the phone lightning fast. They were a G-d send to me. Highly recommended
