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October 2023 by Donna Benson
This place has become a major disappointment. After my last visit, I made the decision not to patronize them. I called to make an appointment and spoke to Lee, mind you , I have been using them for several years, I never just let anyone do my nails.I get there,now his wife says can anybody do your nails . No. She did my nails, the job was sloppy, she was curt and I honestly think that they have bought into stereotyping. Giving them one star is actually being generous.Service: Gel manicures
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July 2023 by Christy Tierney
I went to nails xp today. I asked if I could do a pedicure and gel set. They assured me yes. No wait. I was in a time crunch.After finishing the pedicure, they informed me it would be atleast 30 minute wait. I informed them that is not what was agreed upon and I had somewhere to be. Unbeknownst to them, I speak Spanish. The lady told the guy in Spanish "if she doesn't want to wait. She can leave with just a pedicure".I paid for the pedicure and left.If you don't have time to do job, be honest. Don't mislead customers.
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June 2023 by Amanda
Not what was asked for. ? Here is what I got VS. the reference photo that was given. Polish was uneven & blotchy, and design was not executed well. Also, they have an apparent lack of color choices …
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June 2023 by Sophia Lester Fox Akasha
sadly after 10 years of going there. New people did a mani, pedi and it didn't last that day In all my life I never had such a bad job done. I was shocked they were rude to me when I tried to talk to them because I had be going there for 10 years and took family there. I told every single one of my friends and family members to go if they needed a nail place. A few told me they weren't pleased and wouldn't go again but I always did. I even saw her during covid-19 in stores and we chatted. I thought she might care because I was such a regular customer and lately I had a lot of medical issues and problems going in my real life. This was supported to be time to step away from everything and feel good. But it was a nightmare and she didn't care when I went to her. I feel shocked and disappointed. Of course I already found some place else just sad, that it ended that way after all these years. I told my family and friends I was wrong and wasn't going any more. I just thought I should let others know because it was so disheartening to me. I also had old cards for a free manicure but I didn't care I didn't want to feel uncomfortable there nor did I want another bad job done my nails were all damaged and looked awful. I wish I didn't go in the first place.
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June 2023 by Lester Wolf
This place has dramatically gone downhill since pandemic.Customer service is horrible.My wife got her nails done and really bad job by new employees we didn't know.We went back to ask to have fixed and owner was completely unhelpful and rude.Benn going here for ten years and never going back
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December 2022 by Emma Calvino
terrible experience, got basic nails and they charged me 80 dollars and told me it’s bc they were “long” and were very very rude to me and made me feel stupid when i asked them to explain why 50 dollar nails were now 80. AND THEY WERE CROOKED AND THEY WOULDNT FIX THEM. not worth the moneyServices: Sculpted nails
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December 2022 by Katie Mauer
I got a fungus on every nail and when I did use them they just ignore you when you walk in and don’t pay any mind to you! Terrible business, terrible nails, terrible people working there!!!Service: Acrylic nails
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October 2022 by Johanna Guamán Córdova
Nikki is terrible, today she hurt my nail by quickly removing the gel, she did a manicure that lasted 5 minutes. Lee is friendly as is the rest of the staff. With Nikki I don't go back.Services: Pedicure
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August 2022 by Shevonne S.
The woman and the man is always turning me away when I come in! Saying ohhh we too busy come back another day! I say ok tomorrow then he say No busy tomorrow too! The most unorganized, rude customer service you can get! They make their time available based off of good tips and believe me they know which ones tip good and who don't! I tip $5 and they treat me like crap by turning me down every time!! SMH... And they do nails sloppy!
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July 2022 by Kim Fish
I need my gel nails redone and so I thought I would give them a try. The young lady was as sweet as could be and she did a decent job, but their prices have gone way up. A nail change used to be $30-$35. They charged me $50. I know there is some inflation but $15-$20 worth.....I don't think so. That's the reason for the 4 stars.
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June 2022 by Leilah Capawana
WILL NEVER RETURN AGAIN! I made an appointment for 1:30pm. I got there about 5 minutes after my scheduled time because I’m new to the area. When I walked in they I apologized for being late. I sat there from 1:35pm to 2:05pm. I told the lady i can’t get my toes done anymore because I need to be somewhere else at 3pm and she said “okay then I can”t do your nails.” I asked how long it would be for my nails and she said another 35 minutes. So I got my toes done instead since they said they have someone to do my pedicure. I sat there for another 15 minutes until someone came to do them. The women at the desk was a b****
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June 2022 by Elizabeth Carlyle
I have acrylic nails, with gel color. Need fill ins. This was my 1st time and Lee was very efficient! Very satisfied customer.!!
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June 2022 by Dori Daus
Great price, very clean, pleasant techs!
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February 2022 by Michelle W.
Horrible! My daughter paid $160 for 2 full sets for both of us. How I wanted my nails looks nothing like the picture I showed them. They did a Horrible job on the stiletto shape on my nails. I didn't realize how much my daughter paid until she told me the next day. When I called and said I was on my way they said they were not busy. Well 20 mins later when I get there we have ro wait. Then they take my daughter and totally skipped over me by taking 4 other walk ins after we had arrived. I will never ever get my nails done here again! Its not like we even had some elaborate design done. Just 2 different colors of polish. They didn't even have purple. What nail salon doesn't have purple nail polish? There is no justification for the price we paid and I will be calling there tomorrow.
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February 2022 by Lyndon Johnson
Great location, great staff, and great equipment. Constantly busy but never too much where you can't receive a service. Tvs for your pleasure with great massage chairs. It's definitely a go-to place for my pedicures.