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October 2024 by Smokeejr Smokes
Always a great stay.
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September 2024 by alexis white
The hotel was in a great location not far from the beach and close to many food spots. The staff was friendly and the breakfast was a nice touch. The beds were nice and comfortable.
Our bathroom linens were dirty with hair and a couple stains. The room smelled like mold and the ac was extremely noisy I didn't get any sleep. I paid to stay here for the heated pool and the indoor pool was freezing. The staffed checked it and said the heater was broken.
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September 2024 by Martin MacDonald
Convenient location for beaches. Easy access to major highway with ample parking. Nice breakfast area with plenty of breakfast options.
Rooms: Nice size room
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September 2024 by Steven Brick
We stay at the Holiday Inn Express in Long Branch every time we visit the area, and I have to say, our recent experience was the best yet. It seems there must be a new manager, because the facility has definitely improved since our last stay.
The attention to detail was noticeable from the moment we arrived. The kids were greeted with goodie bags, which was a thoughtful touch that made them feel extra special. The staff was friendly, the rooms were clean, and everything seemed to run more smoothly than before.
We’ve always enjoyed our stays here, but this time was exceptional. We’ll definitely be coming back!
Rooms: Very spacious and clean
Nearby activities: Beach, arcade, food
Safety: Quiet neighborhood
Food and drinks: Plenty of food options in the area
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September 2024 by Diana Collaguazo
We stayed for one night at this hotel and it was a great experience! The parking was free. Upon arrival, the gentleman behind the desk was warm and welcoming, making check-in a breeze. It is located approximately 15 minutes from the beach. Room was clean and comfortable. King size bed was very comfortable. Bathroom was stocked with all the necessities. The hotel itself has a pool which stated was heated, but unfortunately was not while we were there, but was still able to get a good swim in! Overall a great stop for the night before hitting the road.
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August 2024 by Andrew Gitin
We booked a room with 2 queen beds and 4 people. They would only give us 2 towels when we got to the room. Then when we asked for new towels the next day, they said it was their policy to only give us 3 towels. So wait we can’t have enough towels for the amount of people we booked into the room. Seriously? Greatest part was all the other people complaining with the same issue. Just explain to your guest if there is a towel stealing problem. Give them the proper amount and when you want new towels, it’s a towel in for a towel out. Not that difficult!
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August 2024 by Ellen
We stayed at this hotel for a combination anniversary and nyc Pokemon Go Fest. The staff here are all so friendly and helpful. We had issues with the air conditioner in both rooms in our suite the 1st night. After a few hours of our rooms weren't cooling off the way they should have, I went down to the front desk and told them about the issue. The front desk gentleman profusely apologized and said he would send someone up right away to fix the issue, and this was around 9PM. Within 10 minutes, a man in a suit came up, got on the floor and attempted to fix both units in our suite, and also got me a fan to help cool things down faster. This man was very nice and professional and did know what he was doing when it came to the repairs. Unfortunately, what should have been fixed on both units did not do what the repairs were supposed to do by no fault of the man who did the attempt. The next morning I went back down to the front desk and explained that the room was still hot in both parts of the suite and that we did have someone come up the previous night to repair both units. The front desk ladies we both so sweet and apologetic to the situation and they moved us to a different room later that evening when we returned to the hotel and made sure the next shift on duty knew the situation so that we could move rooms upon returning. Our next room kept us very cool, which I greatly appreciated. We stayed 5 nights, and the beds were comfortable, and the couch in the suite was very comfortable as well.
The hotel has a free breakfast including items like scrambled eggs, pork and turkey sausage, bacon, assorted flavors of bagels, pastries, yogurt, cereal, fruit, 3 different kinds of milk ( whole, 2%, and almond), and muffins. They also had biscuits, oatmeal, and english muffins. Also included were juices and coffee. The breakfast each morning was very delicious, and the staff was very diligent in making sure that items were replenished in a timely manner.
The staff all around is next level customer service.
There is a pool, fitness center, guest laundry facilities, and a business center. There is also a store to buy snacks, medications, chargers, drinks, and some frozen items like ice cream hot pockets and a few other frozen meal items.
I would definitely recommend staying here, and if you do, you will be in great hands.
Rooms: The beds are comfortable, and the couch was comfortable. Rooms also had blackout shades and a regular shade. Nice sized refrigerator in the rooms as well as a microwave.
Nearby activities: The beach is around 5 miles away, and there are plenty of restaurants and grocery stores to choose from.
Safety: Everything is well lit and very well maintained.
Walkability: They had 2 ramps along with stairs to enter into the hotel.
Food and drinks: The breakfast was amazing, and the staff was diligent in keeping everything clean and well stocked.
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August 2024 by Ellen M
Comfortable beds, clean room. Short drive to beach access. Good hospitality, as they allowed us to check out one hour past stated time.
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August 2024 by Kevin Ripple
Stayed at this hotel on 7/23/24, and the air conditioner quite literally exploded both into and outside of the room while I was inside. A large metal component shot across the room, and debris showered down from the ceiling. While the manager was quite professional during the aftermath of the situation, it is worth questioning the safety of this facility.
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July 2024 by Kerry Burns
This is a hotel near Monmouth and beaches. This is a very busy road! Hard to get in and out of lot due to traffic. I think this is just due to Jersey drivers! The hotel is remodeled and very clean. Sometimes, I read these reviews and I will see 10/10 and then 2/10. I question the person doing the review. In this case, I gave the hotel a 10. I am not super picky but I definitely like clean! It was very clean, cool, quiet, had the breakfast, pool (small), fitness room, ice, and great customer service by Zymera at the front desk.
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July 2024 by Jerrod
Pleasantly surprised to wake to the hot breakfast options. Staff is very friendly. Our double queen room was very nice
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July 2024 by Kristin McMillan
I stayed at this hotel while I was in NJ for a wedding. I couldn't have been happier with this property ☺️ The suite was clean and comfortable, and the young lady who checked us in was very sweet. There were kids running around, so I was worried about the noise, but we couldn't hear a peep! Breakfast was beyond impressive! I work at a Marriott hotel, and this Holiday Inn's breakfast is far superior! I would 100% recommend this hotel to anyone visiting the area.
Rooms: I booked the king suite and was very happy. The sofa cushions were a little flat, but nothing terrible.
I can not speak more highly of this hotel, and I work in a hotel!
Food and drinks: The breakfast was very impressive! The amount of options was so great! I joined the IHG rewards program, and we were given a gift bag full of treats at check-in. (Good stuff, too)
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July 2024 by Jim Schollmeyer
I am a frequent traveler that enjoys staying at the Holiday Inn Express in West Long Branch NJ. From the front desk people specifically Zymera, Victoria, Tabitha and Mary Cae to the clean rooms, beautiful pool and yes comfortable beds, I strongly recommend this hotel.
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July 2024 by Roberto Sosa
Wonderful hotel. Property looks well maintained both on the inside and outside. The room I had was decently spacious. Except the bathroom. The bathroom was a bit small and felt tight being in there. But everything in the room was clean and comfortable. Excellent wifi service. The fitness center was decent as well.
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June 2024 by William Bernier
Arrived early to try to get an early check in. They could not accommodate even with the highest status with IHG which is fine, but we are now waiting past our check-in time for a room still. This hotel does not take care of it's customers regardless of your history with IHG. Would not recommend staying here if you want a room on time.
