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April 2024 by Darleen Turoczy
Andrew is the best. He works efficiently while maintaining a very calm manner. Always greets me with a smile and wishes that I have a good day. I know there are boxes throughout , but really ,this is a shipping location not a florist
Keep up the excellent work that you do. You are the only person that can multi-task the way that you do.
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March 2024 by Brandon Horn
If your notary comes at 2 pm, don’t offer appointments for motorization at 1 pm.
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March 2024 by Mathivanan Duraimanickam
sorry, i gave rating wrongly for this store.
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February 2024 by Always Coca-Cola
The proprietor of this store hates his chosen career path, and it shows through his customer service.
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February 2024 by Lovensky thelusma
i have only returned amazon packages here. never had an issue.
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February 2024 by Daniel Gomez
I had to make a return and this was the nearest location and it was my first time there. As a full-time UPS employee of 15 years, I was surprised and disappointed in the condition of this store. There was a line which was almost as slow as the post office. For whatever reason, there were packages all over the place, in piles, in stacks, lined up, you name it. It looked like chaos. When do they ever pick up this work, I wondered. There were a few old posters on the walls some of which seemed ripped or falling down. It appears that they don’t have the time or manpower to take care of the operation, or they just don’t care. One of the problems is that the store is tiny and they probably receive more volume than they can handle and they have no where to store it until the pickup driver arrives. Maybe they should schedule more pickups - I don’t know. But other UPS stores I have been to are at least clean and there aren’t stacks of clutter (customers packages) that you have to meander through while waiting in line. To those responsible: take a deep breath, peak season is way over, assess your situation, prioritize what needs to get done and take the first step towards your future accomplishment. Your customers will eventually thank you.
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February 2024 by NNJQBN
Had a set of keys to be sent to Florida. Never got there calling store non stop for an hour just get voicemail saying mailbox is full!Call UPS they refer back to store.Horrible customer service!
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September 2023 by MM99
If I could go negative I would. Simply HORRIFIC CLIENT SERVICE. One guy sits on his butt the whole time--won't move. Another seems like you are bothering them when you drop a package off. PATHETIC. How UPS allows this is unreal.
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September 2023 by Emily Chwazik
This is a print and copy center with no functional printers
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August 2023 by Eliot Cha
dont take amazon packages
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August 2023 by Noelle M
Was able to get documents notarized and witnessed.
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August 2023 by Nicholas F
If I can give it 0 stars I would.
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August 2023 by Alexander Rodriguez
I needed to print my prepaid shipping label and I was told that "they do not have a working printer" which is a ludicrous statement from a business that deals with absurd amounts of paperwork. I was basically turned away.
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August 2023 by Yomi Karade I.F.P. Special Needs Fitness Magazine
Great staff. Always treated me with respect and common courtesy. They are very overwhelmed at this store with packages everywhere. This store needs some TLC as the guys work hard. UPS can you help your West Caldwell location.
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June 2023 by Jen S
Update: Still nothing from the UPS store. They are withholding the 100$ that UPS sent to them on my behalf. They claim they are waiting for their in-house claim process to resolve my dispute. They do not answer their phone, and when their mailbox is not full and I leave a message, they do not return my call.I am in the process of trying to get a claim filed with this store. I will upgrade my status if the customer service/communication improves. Short story: 1500$ antique carousel horse packed and shipped by this UPS store. Arrived with the feet of the horse OUTSIDE of the box, one completely broken off. Inappropriate packaging, to say the least. When I am able to get in touch with the store, they are very friendly, but it does start to feel like I am being ignored. The UPS corporate office has sent my claim check to this store. They have had it for at least 2 weeks and have not sent it to me. They are also sending in a claim to their own insurance company to pay the balance of the damaged one-of-a-kind horse. So far, no resolution on that. If my claim actually is paid out, I will update this review. As for now....I am concerned. They hardly ever answer the phone, and never return a voice mail.Update: I was just contacted by the store. They have the first claim check and are waiting for their personal insurance claim to go through, which will hopefully cover the remaining balance. My fingers are crossed. I am very happy they reached out to me. I will bump stars from 1 to 2. If communication continues to improve I will adjust accordingly.
