Atm wasn't working, went into lobby bc I needed cash quickly. Manager extremely rude, didn't apologize. 1 teller working and he's helping him. Terrible, awful experience. I worked in banking for 10 years. Work on your customer service skills please. A bank like this doesn't deserve my thousands I keep there.
April 2023
The new Caldwell manager is terrible. Worst customer service ever. I have been banking with Investors now Citizens for over 15 years. I couldn't access my account after they transitioned and the manager told me to call customer service instead of fixing the problem himself. Luckily another branch manager was able to help.
February 2020
I found this branch of Investors to be very helpful and friendly staff. They take care of their customers.