Firestone Complete Auto Care in West Caldwell, NJ has built a strong reputation for providing reliable and professional auto care services. Customers appreciate the friendly and courteous staff, including team members like Damon, Jim, Dashon, and Josh, who demonstrate support, kindness, and high levels of professionalism. Many reviews highlight the team’s ability to handle emergencies efficiently and their willingness to explain repairs clearly, making customers feel comfortable and well-informed. The service team is praised for their honesty, especially in explaining work needed and ensuring vehicles are safe to drive. Customers have experienced seamless service, from tire replacements to engine repairs and oil changes, often within the same day. The team’s support during emergency situations and their ability to accommodate specific needs stand out. Repeat customers mention a significant difference in service quality compared to other locations, emphasizing honesty and thoroughness. Overall, Firestone West Caldwell offers comprehensive solutions for all vehicle makes and models, with a focus on customer satisfaction and trust. Whether for routine maintenance or urgent repairs, the staff’s professionalism and dedication make it a preferred choice for auto care in the area.
Da’Shon, Damon & Josh were incredible and showcased the highest level of professionalism, support and kindness in the wake of an emergency. Thank you all for your support, absolutely could not be more thankful for there team.
June 2024
I had a good experience. My car work was done in ample time and it was done right.
May 2024
Great customer service, great staff and great location.
