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February 2024 by CookieMonster M.
the workers kicked me out for coming in the store when I was just looking at the stuff. The store is good but a lot of the workers are rude and will complain about you if they do not like you.
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December 2023 by David Karpatkin
I want to start by saying my family and I have been coming here for YEARS. I never really paid attention to the horror stories. I just went thought and did my pick ups etc. Thus has now changed because you lied to my face TWICE, and you are now jeopardizing my health and WORSE the health and well being of my children.LIE #1- I arrived to pick up the medicine the urgent care had called in for my son. Even though it was late we came straight there because I wanted to give him his first dose asap. I arrived and asked for it and was told,”we have it, it will only be another 5 or 10 min”. With my son tired and miserable I waited, and waited. After 20 min I asked again…,this time it was “oh we are out of that medicine”ARE YOU KIDDING ME? You knew it and let me wait. Only after I hounded you did you tell me… unreal.LIE #2- you told me that you sent over the request on 12/1 to my dr for pre approval, except it didn’t actually get sent over until 12/5, at 9:45am.You need to do better. PERIOD
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November 2023 by Cee
This cvs is by far the worst. I went here last night around approximately 10:10PM. I called prior to going in and the hold time before speaking with Albert at the pharmacy was approx 18 min. Albert was very rude over the phone raising his tone in a passive aggressive manner. I overlooked it and didn’t say anything to him regarding his approach. While at the store I was looking for Benadryl and was not able to find the single packets I was looking for so I brought two juices and picked up my prescription. While going through the checkout process I asked Albert to please ring my two juices. Rather then Albert inform me that he will process the Rx transaction first followed by the transaction for the purchase of the juice he told me to sign the pin pad I said no problem but can u please add the juices he insisted with an aggressive tone and very rude for me to sign the pin pad. At this point I informed Albert you need to be mindful as for how you speak to people. At this point Albert took offense and began raising his tone. I informed him calmly you may not feel that your approach is rude or incorrect but as a customer I am informing you that your approach is unnecessarily aggressive and the way your approach it’s coming off to be rude. At this point Albert began to raise his tone again taking offense at that point I informed him I will not go back and forth with you but just know let this be the last time u raise your tone at me and speak to me in the manner you choose. Albert than shoved my change into my hand dropping two coins onto the counter dismissing me while raising his tone. I then went to the front to ask who the store manager was and was told by a Caucasian female with dark blonde hair that’s she is unable to provide me with the store managers name. I then asked her extremely angry how can you not provide the store manager name when I can call corporate or go online to get that information. At this point I knew that this store itself lacks supervision and management is clearly complacent and lackadaisical. The behavior that was presented by that pharmacy tech was extremely disrespectful. I am more irritated because the pharmacy tech was a minority and I am one myself as we are frowned upon as is. I am far from an ignorant individual but what more so got under my skin was knowing that if someone of different ethnicity was at that counter Albert would not have conducted himself in that manner. If this is the kind of behavior that cvs allows I’m disgusted and I really hope that someone reviews CCTV to see the behavior and actions of their pharmacist Albert.
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November 2023 by Antoinette
I would give a 0 if i could doctor called in prescription at 2pm at 6:00 pm it was not ready and rude girl behind counter had no reason except we are busy told me wait 30/ 35 minutes crazy go to Caldwell pharmacy nicer staff and more efficient
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October 2023 by Ozana Marques
I came to CVS to use the ATM and get change as I have several times in the past. The line behind me continued to grow as the only cashier was stuck helping a customer. They called to another cashier for help to which she replied "the self check out is open they can use self check out" I replied no we can't. The customers behind me were elderly and unable to use self check out and I couldn't get the change I needed without the help of a cashier. She walked over to the register and asked what I wanted, when asking for change she answered I cant help you. I asked why not as I had gotten change several times in the past to which she angrily insisted on having no change to give me without having ever opened the register. When asking the other cashier for change she said I cant do anything I cannot help you. Extremely unhelpful and lacking even then most basic customer service skills. Unhappy with my service and would expect more from CVS. I have used CVS for many years but will not continue to go if this is the quality service that is accepted here. I went to Starbucks next door and the cashier happily gave me change and when i explained the struggle I was going through to simply get change she also expressed she's had many bad experiences at this CVS with the same worker. Coincidence? Nope just bad service. ?
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October 2023 by Meena Kumar
The worst CVS store experience I ever had. Store manager and cashier are not helpful at all and zero customer service at this location
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September 2023 by Melissa Deetz
The pharmacy is either severely understaffed or is boycotting answering the phone. Not every question can be addressed by the automated system.In person the pick up lines get long during peak hours. The biggest issue is inventory - key medications like amoxicillin are out of stock. No alternatives besides “call your doctor” are provided. Very frustrating.
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September 2023 by Yao Guo
I'm profoundly disheartened by the recent medication mistake that occurred at CVS Pharmacy in West Caldwell. My 1.5-year-old son was supposed to receive a 3ml dosage of antibiotics, but he was prescribed more than double the prescribed amount, resulting in several days of distress. When we inquired about the medication error, the pharmacist declined to acknowledge that she had misread my prescription.
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September 2023 by alex s
Never pick up the phone. I don’t understand how CVS corporate isn’t on top of this, given all the negative reviews. The phone system is impossible to navigate and then your holding for HOURS. Last time they texted me that something was ready and when I went there they had no idea what I was talking about. Even after showing them the text they showed no remorse and made me wait for an additional 45 minutes as if it was my fault they weren’t ready.
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August 2023 by Kimberly Anne
I would give 0 stars if possible! Pharmacists are extremely rude and not helpful in any way. I was told to go to the ER instead of searching for my meds in the local area on their computer. I spent an hour calling other pharmacies near Caldwell to locate my epilepsy medications, ones I can not live without. Each one I spoke to were kind and went out of their way to assist me in my search. I will NEVER return to this store for anything. DO NOT USE THIS PHARMACY TO FILL ANY MEDS!
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July 2023 by lizmary torres
Love this store . Always clean and always have everything I look for. The Manager Consuelo was so helpful and so kind the best ! I absolutely love her way of being ! Come here , they have everything you need
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May 2023 by Geri Miller
As wonderful as the shopping experience is, there should be more employee coverage in CVS. It's a 24 hour store, and it's absolutely impossible for one employee to be able to cover an entire store by themselves. The employee who was there was absolutely amazing, extremely personable and very helpful, so this isn't about them or any lack of service I received from them(because they did their job and went above and beyond with customer service). It's a safety issue, and a coverage issue CVS could rectify by hiring and paying workers.
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May 2023 by Lauren Kilroy
The pharmacy has the absolute worst customer service skills. I stood in line and was waiting my turn & the pharmacy employee calls someone to tell them their medicine is ready & they will be next even though there were other people patiently waiting. Then while ringing the customer up she tells her something is on sale would she like to get another further making everyone in line waiting. When voicing my opinion I was told the customer just got out of the hospital and needed her medicine almost implying she needed her medicine more than myself and the other customers in line.
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April 2023 by Kelly Blanchfield
I spoke to 2 different people in the pharmacy and both were rude, unprofessional, and less than helpful. If I could give zero stars, I would.
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February 2023 by Denise Remite
Omg their pharmacist hung up on me twice before i could finish my sentence each time!!! Get over yourself…there is no excuse for bad manners!!
