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January 2024 by Mike Anderson
It's good when it doesn't flood. I've been a customer for 3 years and our unit has flooded twice. Once in Sept 2021 and currently in Jan 2024. No accountability from the facility/company. Knowing that the place is prone to flooding, they have done nothing to warn prospective or current customers. It's you holding the bag (or wet cardboard)! We pay a premium for an indoor facility and the only 'empathy' you get is from the other customers lending you a shop vac.
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August 2023 by Nicole Timpanaro
I am so grateful to Columbia Self Storage. I'm on the board with Fighting Children's Cancer Foundation and we really needed space for four months for our annual gala. Columbia Self Storage was incredibly generous and so great to work with. They have great service, wonderful people, and caring owners. I highly recommend!
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March 2023 by John B.
Rampant theft here. They just unscrewed the wire covering the unit and helped themselves. There is no security here. There are no cameras in the aisles of the units. Anyone can just drive right to the back of the building where the entrances are. The entrance doors were broken for a while so anyone could just walk right in.
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July 2022 by Tiffy C
Clean indoor facility. Lots of size options. Prices are pretty good.
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June 2022 by Sam Tucker
Great spot! Raneisha was so great setting us up with our new storage unit!
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June 2022 by Jay B.
Every time I visit my storage locker, this place is flooded and reeks of mildew. They do not even open the doors to vent the smell.Just when I thought it could not get any worse, now all of my belongings are covered with brown dirt and large chunks of insulation because they recently did roofing work.They do not even provide courtesy dumpters for all the stuff that they damaged and are no longer usable.Worst storage faciity that I ever rented at.
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February 2022 by Patrick Keating
HUGE CEILING LEAK ISSUE. For what it's worth, the staff here is very friendly and willing to help out. It sounds like it's mainly contracting issues prolonging the leaks.However, as a place to store valuables, this one fails. We double wrapped mostly everything in plastic and used tarps as a covering incase something like this happened. If we didn't, we probably would've lost over $10000 worth of stuff. This place only pays up to $1000 in damages. We saw someone carting everything from his unit into a dumpster after it was destroyed by the water. A response by the owner to an earlier review said the leaks would be fixed June of last year. That was 7 months ago.If you have anything valuable and/or remotely sensitive to moisture stored here, GET IT OUT NOW. CHECK YOUR UNIT FOR WATER DAMAGE IMMEDIATELY.Attached below is a picture of the floor of the unit and the only box we left uncovered there.Cheers.
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January 2022 by Matt
So far so good here! Very clean and neat. Raneisha is absolutely awesome!
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December 2021 by Vincent DeMarco
PROCESS TO SECURE A STORAGE UNIT WAS QUICK AND EFFORTLESS. RANEISHA SHOWED ME SEVERAL OPTIONS AVAILABLE. SHE WAS PLEASANT, AND EFFICIENT. SHE IS A GOOD REPRESENTATIVE FOR COLUMBIA STORAGE.
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July 2021 by Elvin Padilla Jr.
Very easy process securing a storage unit.
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June 2021 by Michael Cuozzo
I want to acknowledge the excellent service I receive at Columbia Self-Storage in West Caldwell, NJ.This is a wonderful and convenient facility, and the staff there is always helpful. Danielle is knowledgeable and always very pleasant to deal with.
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June 2021 by Mike Pacino
Roof is an absolute disgrace why are you having an storage facility in West caldwell.
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February 2021 by Drewster R.
Initially this was opened as a CubeSmart and then within less than a month switched to a Columbia. I was one of the first occupants. Not too many complaints until today when the snow melted and caused a huge leak in front of my unit and was leaking under the door. Luckily I was home and rushed over and moved everything to the back of the unit but upon closer inspection of the ceiling it was clear to me that this roof has been leaking for months. The flat steel roof girders right above my unit are all rusted and that did not happen in the last few days. Also in the front of the inside of my unit I see the telltale signs of water from prior leaks having dried and left stains. The girders where there are no leaks, clean as a whistle, where there are leaks, which appear in numerous spots, lots and lots of rust. This place just opened a year ago and suspiciously the painted the floors after 6 months. So there has been a leak for I don't know how long and they have neglected to tell me, playing the odds that nothing was getting ruined in my unit until they could not hide it with the amount of water coming down today. They had one poor young woman dealing with this. One mop, no real tarps, an office type garbage can to catch the dripping. Ridiculous. I was told the manager would be in later, which was not true, it was a district manager who she called immediately who offered to waive the fee to move me to a another unit(I have no idea what the fee covers as the district manager didn't call me but had the woman at the place call me when I distinctly said I wanted a call from the manager. They owe me a new unit with no rust above it, they have to pay for someone to move my stuff, and I believe for the deception some months of free rent are due. If not I will want my year of rent back and I will move somewhere else. I will update this with whatever they decide to do. UPDATE: Though we will continue to disagree on the age of the leak, I was able to have a discussion with the Company President on this and it was settled amicably. Still wish it could have been done so without having to reach this level.
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January 2021 by Marvin Adrichem
Clean, safe, service in hand. Lots of repoed units. You might get a better rate now
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November 2020 by Sue K
Lourdes at the West Caldwell facility was wonderful - very friendly, thorough and explained everything clearly. She made the process easy and a pleasure. The facility is very clean and has convenient office hours. I was able to purchase several useful packing supplies as well.
