-
January 2025 by N A
This is not the first time I came to this location and they forgot to take off a security tag. As I walked out the door the lady assured me it was just my jewelry thats why the alarm was going off. Well when I got home I found a tag on the boots. It took me 30 mins to take them off because i got them to wear tonight. The alarm noise sounded for 30 mins and I paid for this item. If you go to Burlington Coat Factory save yourself and check every inch of the clothing before leaving for security tags. Photos are attached.
-
January 2025 by Tianja Johns
My husband and I went their a few days ago to finish up our Christmas shopping. The experiences was horrible.They racially profiled my husband and I from the time we walked in. The lady at the door stalled us I guess so they can get a good look at us. She gave us three diffrent shopping carts. She claimed everyone she gave us was not working properly. As we proceed to shop only been in the store 5minutes. Here comes another lady with an outfit in her hand askung us where we the couple looking for this outfit. The same lady comes back over to where we were shopping saying I can't find the people and proceeds to hang the outfit on the rack where we was shopping.Then here comes another lady saying excuse me I have to hang this here . What a coincidence she is putting it on the same rack I was shopping on. Then here comes a third lady asking me if that was my cart. She clearly knows it was mine because they where watching us the whole time. At that point I'm upset so I just gathered the things I had and was making my way to check out.Then we get to check out hear comes the guy thats been following us around with a headset on. Im an assistant manager in retail I know what they did and how they profiled us is unacceptable. I spent about 200 hundred dollars and would have spent a whole lot more more if they didnt make us feel uncomfortable. I even made my husband apply for a credit card and was approved. WE Will never shop their again.We will take our credit card for burlington some where elese.That sad part about it I have to travel further and this one is close to my home. Their customer service is horrible. They need to stop racial profiling.I will contact corporate for this matter and make a complaint.
-
December 2024 by Abby Ramirez
8/10 when you go there, just disappointed on their selections/variety. Store is almost never tidy, even when it's not during the holidays/busy season. Items on shelves are always disheveled. Pieces missing to kitchenware.
-
December 2024 by Sheena W
Forgot that they had put that in went with friend who had to grab something an went with her had not been in one in long time,rt.130 one yrs ago,an didn't know anyone who worked there
-
November 2024 by liga wong
All staff are nice. Better than next door mashall. I will come back often.
-
August 2024 by Elizabeth Pettus
Love this store location. It doesn't look like a high-end thrift store. Organized and friendly atmosphere.
-
July 2024 by Dr. Debbie Light Miller Curtis, Author
This has been my favorite little place to get some cute items quickly for my children and my entire home.
My experience has always been pleasant… I was always greeted at the door and could find someone to help and ask questions quite easily.
My experience yesterday was so poor I almost throw up in disbelief. Carine was the employee on duty and I took my top to return. I spent over $200 dollars the day before on some frivolous things, the top being one of the items.
I didn’t have my receipt but I was always told that if I have a return I was never to worry because my phone number would be linked to my receipts. This woman found all the possible reasons to let me know how she couldn’t help and not one reason to help me with the return.
I know there must be a way without the physical receipt and therefore I asked for the manager, she proudly stated she was the manager as if to say you will not be helped. I started brainstorming with her to see how I could get this resolved.
What was most annoying was her loud attitude. She was talking with me and the entire store was alerted with her loud tone. She said she didn’t have a tag and nothing could be done… I asked if another item would have the number she was looking for she mentioned yes but she would not be going to look for the item. I told her not to worry I know where the top is and I could get it.
The experience was so poor and disappointing. Even though it was resolved it left a bitter taste in my mouth. The woman treated me as though it was something personal. Pretty hate does exist and in this case it was felt. She had an instant attitude when I met her.
A leader solve issues, create solutions where as key holders when not trained properly create conflict and make it difficult to do business in an environment where people should enjoy the ease of doing business in a positive way.
-
May 2024 by Margaret Shelton (Margie)
They have a great selection of clothes and shoes and ect.
-
May 2024 by Jatin V Mehta
Something for everyone
-
February 2024 by A. Winger
Smaller than other BCF stores but nice store.
-
February 2024 by Nichol Murdah
The store is clean! That's a big one for me. The staff was helpful. The clothing selection was larger than expected for boys' clothing.
-
February 2024 by Nichol Kindermann
The store is clean! That's a big one for me. The staff was helpful. The clothing selection was larger than expected for boys' clothing.
-
January 2024 by Sue Gates
Needed a Winter coat badly. Bunch of Womans,bur all same style, Puffer Coats. Not what I want. As for store, clean,pretty well stocked,15 days before Xmas. You never know What they will have, I learned where their stock comes from. Many vendors, Overstock, misfits,etc. You can get a bargain, right time, right place
-
January 2024 by mireya terrazas
I love going and finding good products with reasonable prices. It is for all family and friends
-
January 2024 by Elaine Gee
Should be bigger with more space in the aisles.
