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March 2024 by jerzc nate
Zales, you and I have a relationship. The Wayne location is where I purchased my Wife anniversary ring. I spoke with Mohammed on the phone about the ring I was looking for. He told me we have it in stock. What size do you need I said 10 he replied okay. I told him I will be there in 30 minutes. Once there I went right to him told him we spoke on the phone. He showed us the ring he put it on my Wife's finger an it fit perfect. Mohammed said ah and you said 10 the ring is a 7. Well this is why he is the professional an I am the buyer lol. Excellent service beautiful inventory Zales is awesome.Today Wife and I go to Zales to get her rings cleaned. Wife an our Jeweler I apologize I didn't get her name cause she and Wife were talking. Rings popped after cleaning and now it's time for me to get a new ring. I am on my phone looking cause I know which one I want. I am not into flashy stuff the ring comes in 1/4, 1/2 & 1ct. 1ct is way way too fancy for me. 1/2 is nice but I don't take off my ring so too nice to work in. 1/4 is not too flashy it is perfect for me. Of course I tried them all on an our Jeweler said nice choice.Zales you must send your team to school because I never had a bad experience. Wayne location I am starting to think it's my go to location. I say this because I been to this location more than any other Zales. I have a Zales here in Rockaway but I go to Wayne must be the staff definitely 5 star treatment.
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March 2024 by Bob Magnuson
I always enjoy this Zales store.Mani originally sold us this ring from the Zales in Paramus,Nj.So glad to see her here at Willow brook.An absolutely wonderful person.She is beyond pleasant and so willing to help the customer.Bob Magnuson
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February 2024 by Benjamin C. Johnson Jr.
The cream de la cream of jewelery stores!
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February 2024 by Dominic D'Angelica
Hava is absolutely amazing! My fiancé and I are very happy with our wedding bands. Hava made us feel like family. The whole experience with Hava was impeccable◡̈ thank you so much !
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February 2024 by Malika Miller
If you want to experience tremendous customer service - visit Hava! She was knowledgeable and extremely helpful in finding the PERFECT wedding bands for my fiancé and I. Will be purchasing jewelry from her moving forward!!!! So incredibly happy
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February 2024 by Sarita Mangual
I had to come try to get my husbands ring resized and I had been given misinformation from online reps but Lisa at the Willowbrook store went above and beyond to help me not lose my money and still be able to get my husband his new ring. She was patient and so kind, you don’t see a lot of that customer service anymore. If you need jewelry go to Zales in Willowbrook and ask for Lisa!
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February 2024 by Frank Headrington
Hava was amazing!
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February 2024 by Steven K
The same as almost every other one... Soulless, limited, and overpriced jewelry sold by unhelpful sales staff.
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February 2024 by Iffiniya Rhone
Me and my fiancée came in to upgrade and get a wedding ring and they had a problem looking up his account but Hava came along and took charge and was very diligent on finding his account and helping us complete our business. She was so kind and patient I really appreciated all that she did. I will definitely be back Hava has made me a returning client.
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January 2024 by Lynn Ortega
I had the most amazing store representative help me. She’s helped me several times with purchases and repair. Her name is Lisa, located at the Willowbrook Mall in Wayne NJ . She’s absolutely the best. Love her!!!
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January 2024 by Moin Nawaz
Wonderful place
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January 2024 by Reginald Taylor
The lovely female staff was a pleasure to deal with...
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December 2023 by Mohamed Diab
They have beautiful rings, hava is one the best that helped me to find the right gift for my fiance
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December 2023 by brian munoz
Mani and the other employees were phenomenal. They have great bedside manners and are wonderful at what they do. Mani performed an amazing customer service. Other than being engaged, thanks to Mani, She provided one of the most beautiful experiences in my life.
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December 2023 by Isaura Diaz
Roseanne and Hava were AMAZING! Great customer service skills. Friendly as well
