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July 2024 by Jenny B
Horribly poor customer service! If you never need to speak to anyone at the bank, you're fine. Otherwise, it's 40min waiting on the phone, being passed from hold to hold. Ridiculous waste of time.
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July 2024 by Eduardo Deno
Great place been with them for years
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February 2024 by XkLusiVe Str8 MusiCa
I'm sorry but this location I do not recommend they do not care for the customers just those who they know from town .
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December 2023 by Paula Biernat
IMPOSSIBLE to get InTouch with anybody in customer service regarding my mortgage. 2 phones going at once, for OVER 1 hour no one picks up.This is NO WAY to do Business.I suggest you look elsewhere and DON'T do business with Valley National Bank!!!!
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September 2023 by Michael Chong
The worst online banking, setting up new account and customer service. Bank anywhere but here.
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May 2023 by Naziah Nelson
The manager there Shalonda Christmas is absolutely ridiculous. Has no sympathy for your situation. Very rude. I DO NOT RECOMMEND BANKING AT VALLEY.
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February 2023 by Good Citizen
Twice the ATM was down no withdrawal.
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November 2022 by CJ Pagliaro
Absolutely awful attitudes at this branch. They refused to cash a check drawn from them without having an account there. Not even a third party check! Then was told it would take over a week to process if an account was opened! Good luck getting customers like that.
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August 2022 by Jay Col
Has gone down hill over the yearsI cant believe i have to write for mobile deposit only on the check to do a mobile deposit and the email me saying missing endorsement!!GFY !!!
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June 2022 by Robert O.
I worked for them for 13 months before I escaped. I couldn't figure out at first what the problem was. I have 36 years of banking experience. There was really fault on both ends. A month in my employment I realized that this was a mistake. The people resented me as an outsider coming in as a different ethnic group than they were...stabbing me behind my back at every little corner...repeating my frustrations to upper management and upper management telling me I was to keep my mouth shut. One woman had at times had a significant hygiene problem and I was too fearful to say anything as I would have been labeled a bigot. She also had a significant weight problem which may have contributed to it and habitually being late and nothing was said to her in regards to it. I was always on time and yet I had to wait till a second person showed up...badly managed bank in total.
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May 2021 by Selim Yigit
They are very helpful!
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February 2021 by Nancy A.
I bank at the branch on Valley road in Wayne. The entire staff is warm. professional and helpful. I took off one star because of their coin machine charges for customers. Other than that, banking there is always a pleasant experience.
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October 2020 by Barbara M.
Got to change banks !!! Calling for 4 days and still no response!!!
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July 2017 by Arom Ahmed
AWESOMEEEEEEEEEEEEEEEE.
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February 2017 by Al Mohammed
Excellent Banking experience!!
