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June 2023 by Jojo Santiago
Bri helped me today. She was so knowledgeable and understanding. I am so impressed with her abilities and product knowledge. It’s been a while since I’ve shopped at Ulta, but thanks to Bri I will be back soon. Also, the young lady at checkout had a warm smile and super friendly personality. What a wonderful shopping experience!
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June 2023 by Karen G.
Today is my birthday. I picked up a complimentary gift and showed the sales associate the birthday gift waiver to redeem my gift. She said they ran out of gifts and the one I obtained is not allowed to redeem. Understandable.Anywho, my mom came back into the store to use my $8 in points. 10 minutes later. While waiting in line, my mom and I overheard the sales associate say “ Happy Birthday” to a customer and gave her a gift. I’m so disappointed. Seems like they pick and choose who they want to give a birthday gift to.
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February 2023 by Anonymous Reviewer
I’d like to start this off by saying Krystal is a sweetheart and has done my hair nicely in the past but my main issue was the manager and Krystal’s lack of communication as a stylist.Krystal agreed to do a particular color highlight in my all black hair and did not communicate any concern towards my request. She made me feel that it was do-able without a doubt. She proceeds w the accent highlighting and only after the bleach processed, she finally tells me that it may not work out. I wanted a vibrant purple and she told me she’d have to make it a dark purple. I was okay with this and understood that hair doesn’t always cooperate— especially dark black hair. She finishes up and the dark purple, dries it, and that dark purple is not showing through at all. It looks like black, there’s no sign of an accent highlight and my hair looks the same as when I walked in, if not worse because there were spots where the dye didn’t take and It caused caramel brown roots and brassiness.I was completely honest with her and said I didn’t see any difference in my hair other than the few spots that I’d have to go home and fix up myself w black dye. I tell her I don’t think it’s fair to charge me for the accent highlights when there’s literally no visible highlights in my hair. I was perfectly fine for paying for the all over color service and tipping her well for her time spent, but I was not gonna spend the extra money specifically for the accent highlights. She had never communicated prior that she may not be able to do this service successfully, and if anything convinced me that it was possible all while then trying to charge me for highlights I did not actually end up receiving. She brings the manager and the manager is extremely condescending (older woman with short hair) the manager tells me I should still pay for the highlights because it took her time and that I was making the stylist “undersell” herself. Your stylist should’ve been honest from the start whether or not it could work. Of course I’d still tip her well because of the time she took but again, I should not pay extra for a service when my hair ended up looking all black anyway along with a few mistakes. The manager was unhelpful, shaming me, and not understanding of the situation from the perspective of a customer. No one should pay for extra for a specific hair service that ends up with them leaving the salon looking the same, if not worse. I had to stop at CVS on the way home for root touch up to fix those mistakes.
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January 2023 by Dianna N.
I am doing this review because of one of the employees. Her name is Sabrina and she is absolutely amazing. It was a somewhat busy Saturday afternoon when I went in and I had this odd gift card that someone had given to me. I was a gift card that had a bunch of different stores and restaurants and Ulta was one of them and I figured I may as well use it because I'm always there. When I got to the register, she was trying to scan it and she realize that I had to download the QR code and fill out the information. She took my phone for me, and proceeded to do everything that needed to be done and had so much patience with me. I got nervous because I felt like it was busy and she reassured me that it was no issue and took her time with me. She is an example of an amazing employee. I was trying to find the manager to complement Sabrina but my boyfriend was in a hurry, so I wanted to post it on here just so that the manager knows she is amazing.
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January 2023 by Gabrielle
BEST ULTA LOCATION!!! April and lana(couldn’t fully read her name tag) were so helpful! it was clean beautiful and professionals who were willing to help and who know makeup! and skin care! i came here immediately after leaving the other ulta in willowbrook in tears. i can’t wait to return to this location
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January 2023 by Tal
Krystal did my make up for my Christmas party and she did an amazing job! So many compliments! Def recommend her!
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January 2023 by Donna C.
I've been in this story several times since moving to the area, only to be ignored by staffers. Today, as usual, I was by the Clinique display hoping for help, but once the staff person was done talking with some younger women, she left the area. I guess women in their 60s become invisible. Ironically, at my age, I probably have more disposable income to spend on cosmetics. Even though I've moved, I will shop at the Ulta in Ramsey as before. I am not ignored there.
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November 2022 by Courtney Parlotto
I got my makeup done today for a wedding by Krystal and I wish I could give more than 5 stars !! WOW SHE IS AMAZING !!! I felt so beautiful!! She was awesome to talk to very friendly , helpful and EXTREMELY talented!! If you are looking for an amazing makeup artist book Krystal asap you will not regret it she is so so talented !!! Will continue to recommend her and use her for all my future makeup needs she is amazing !!!
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November 2022 by Megan Roca
I love Bre at the Brow Bar! She does an amazing job with my wild eyebrows and she is seriously the sweetest person. It’s a little more than I used to spend to get my brows done, but she’s worth it. She maps out your eyebrows to make sure they are aligned to your face. My eyebrows always look so good when I leave.
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November 2022 by Courtney Sherba
I got my makeup done today for a wedding by Krystal and I wish I could give more than 5 stars !! WOW SHE IS AMAZING !!! I felt so beautiful!! She was awesome to talk to very friendly , helpful and EXTREMELY talented!! If you are looking for an amazing makeup artist book Krystal asap you will not regret it she is so so talented !!! Will continue to recommend her and use her for all my future makeup needs she is amazing !!!
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November 2022 by Amanda Minnoia
This past weekend I went to my cousins wedding. And me I'm not the one to do good quality makeup, just something simple. I got an appointment with Krystal and I told her I have a wedding from 2 till 1 am. 1 my makeup stayed the whole day and night. 2 my hair was curled till the next morning. If anyone is looking for hair/makeup for any event or just going out, I highly recommend asking for Krystal. She does excellent work.
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November 2022 by Tiffany Santiago
In my experience all the employees are super helpful and super nice. I highly recommend shopping here. There is always somebody who will help you find what you are looking for. They never disappoint me.
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September 2022 by Eileen Hayes
I went to Ulta today and needed help with finding products and I was nervous but then I decided to talk to a worker Briana and she helped me so much it was such a good experience and she was very knowledgeable and really did an amazing job helping me!
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September 2022 by K Swisha
I’ve tried to give this location multiple tries, but today was my third and final attempt. The older staff here are so rude and dismissive every single time. Whether I’m dressed nicely, or in a baggy tshirt (like I was today) I am never given any assistance whatsoever, not that is should matter! All I wanted was a new perfume and had a few questions, never once was I greeted or assisted im the perfume section, despite being there for 10+ minutes. The whole time, an older employee was more concerned with setting up the Morphe display than even asking me if I needed help, and when I asked her if there was a place to throw out tester papers, she got annoyed and added them to her garbage pile and immediately went into the back room. You would think that an employee or the company would want a $200+ sale, but guess not! I’ll buy what I want from Sephora, contacted corporate, and never coming here again, save your time and go to the Willowbrook one!
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September 2022 by H N
Today I went to ulta beauty and took a makeup lesson with Sabrina, it was very helpful. Sabrina was so patient with me and she is very nice. I learned alot from her. Thank you so much Sabrina.
