March 2018 by Sharetta D.
So I thought today was going to be a smooth day. The day before I reserved a 15' truck to pickup in Montville online. I received my confirmation # & on the email it states a customer representative will call me by the end of the day to confirm "preferred" time and location. No one ever called me So I drive to the location in Montville and we were told the truck is ready for pick up in Wayne. U-Haul in Montville stated I should of got an email stating this and we did not. Also the guy said we can drop the truck of in Montville , turns out we could not do this either. The storage unit was located in Parsippany. So I had to pay for double the miles because of miscommunication on U-Haul's end. If they told me the day of. I would of canceled the truck. A little upset that moving my belongings could of costed me half the amount my bill was , since I paid for unnecessary miles ($2.00/mile).
