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January 2024 by J
Cheers to Danielle who made my return super easy. And with a smile answered my thirty questions about one single product. It ain’t easy working retail and the “customers always right” concept blah blah blah cause we know some ppl aren’t happy no matter how you treat them.
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January 2024 by ialis calzada-faulkner
They don’t even deserve one star I was looked down on the whole time in the willowbrook store in New Jersey I was in there about 2 weeks ago getting my kids Essential Sweatsuits and I was approached by a worker who told me that I can’t hold the merchandise in my hand and that I will have to put it behind the counter I said np at that point I was uncomfortable so I couldn’t even finish shopping I asked the lady behind the register what was the reason she said the merchant Essential does not allow customers to walk around the store with the merchandise. I said I’ve never heard of nothing like that honestly speaking if your worried abt people running with the merchandise either you don’t sell it or keep it in the back and just get the sizes from the customers This was a very unpleasant experience but it doesn’t end there I had to end up returning the next day in the mix of them taking the stuff behind the register somehow I ended up with the wrong size sweatsuit so I went back to exchange it I was told it was final sale products but the cashier whom did not want to disclose the managers name to me did exchange the sweatsuit . I’ve never shopped somewhere where the workers weren’t allowed to provide the managers name this was a very unpleasant experience I’ve spent a lot of money at pacsun I will no longer support this store in willowbrook mall .
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November 2023 by Srinivas
Horrible staff, pacsun do your brand a favor and fire all the folks in this particular store ... Rude, condescending, horrible horrible customer service
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November 2023 by Robert W
Too crowded and stuff seemed to be mad that they need to work.
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September 2023 by Tala Varoqua
I find they hire some of the rudest people who won't help you. I came in wanting to exchange a skirt for a different size WITH TAGS and the manager refused to help me because I didn't have a receipt. I love that when i googled if I can make an exchange without a receipt the Pacsun website says yes! Smh.
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August 2023 by 9NER 4EVER
These young ladies are very well mannered, trained, full of hospitality with patience to solve problems for customers especially those that shop online. Pac Sun policies makes returns, exchange, refunds very difficult; so I inform those who shop in store DO NOT take it out on the staff, they work pretty HARD!! Thanks again to the lovely ladies and for what you did to get my merchandise. Stay sweet as you guys were found. Be blessed.
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April 2023 by Hailey Geller
the workers are so rude. i felt like i was being judged the whole time i was shopping there. the prices are also absurd. -100/10. do not shop here
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November 2022 by Anum Rizvi
The WORST place I have ever shopped at! I used love PacSun and shopping there, but after this experience, I will never spend a cent there again. Not only is the staff incredibly rude and disrespectful, but they are so lazy! Don't expect to get a greeting or a "have a nice day" because you're sure to be disappointed. Today, I went to make a return because of a stain that was on the sweatshirt. I never wore the sweatshirt and the tag was still on the sweatshirt. At first, it took me a while to get the attention of the cashier because she was on her phone. Then she refused to make my return, and I can understand that it's store policy (I knew I was trying my luck), but I wouldn't be upset if they had simply showed a little bit of kindness. Throughout the entire interaction the cashier was so rude and very clearly expressing how bothered she was for no reason. Everyone has bad days, but there's no reason to be so disrespectful. There was one other person in the store, but the cashier very impolitely asked me to leave to tend to the other "customers" who weren't even in line. Now, I am not a quarrelsome person, I was being very respectful. Please do not shop at there, your day will be completely ruined.
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December 2021 by Andrew C.
Your pretty standard pac sun. We went during black Friday so it was very busy. They were very good with limiting people from going in and their sales were decent. Pac sun always has great clothes and merchandise.
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November 2021 by Melissa Gomes
Truly unfriendly staff. Eyeball rolling and walking away like their head might explode when you try to look at the items in an area they are currently “straightening”. Not a single greeting or word from the cashier through the entire transaction, and certainly not a goodbye or thank you. Negative vibes all around this store.
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October 2021 by shahad mansour
Horrible horrible service I went to the store on October 8 of 2021 and purchased clothings for my next Day vacation. On the day of my trip I realized the security tag is still attached to the shirt. I had to drive 45 minutes to the mall and back 45 min to my house while I had a flight that evening! It was so stressful, I spoke to the manager who is a gentleman and explain to him the The hassle of going back-and-forth and he did not do anything to accommodate. His exact words were ”I can’t do anything” They definitely lost a client. The experience that I had with this store I will never forget and won’t go back to them for sure!!
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April 2021 by Sydney Wood
the people who work here are truly so unpleasant and rude. they are never not looking at their phones, even when you speak to them. they don’t even acknowledge that you are in the store and, God forbid, you ask for something or need help...it’s truly a HUGE inconvenience for them to look away from their phone. i was in there today, processing a return where the sales associate was ON HER PHONE for the whole process. disgraceful
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January 2021 by Clifford Yount
Horrible experience, I’m a formal store manager for this company and I went into the store making a return and the associate Nasir couldn’t do my return I had all tags and receipt . I spent over $500 and can’t get my money back . The company definitely needs to consider additional training and enforcement with there store staff so customers like myself don’t have a horrible store experience. Also the store manager Dimond was rude herself . This company is not the one I used to work for ,.
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February 2020 by William Hanisch
Neil Degrass Tyson!
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December 2019 by suicidiy
Best pac sun location