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April 2024 by Harry Castro
This Music and Arts sucks and their customer service sucks as well. I cancelled my guitar lessons with 24 hours notice as required and they refused to give me a refund. Don't waste your time taking lessons here. Apparently all they are good for is stealing your money.
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September 2023 by Tracy Rynkowski
Very helpful and courteous
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July 2023 by Shamaila Rafiq
We are renting a violin for my son and recently one of the strings came loose for which I came to store to get repaired. My prior experiences have been excellent and I normally do not write poor reviews but felt this was necessary. My interaction was with the "store manager" Gabby. I explained the situation and also asked if my son's violin that we ordered to purchase arrived. She went o the back to check and came back to the front desk. She made no comment to me until I asked " Is it here?" and she said no and proceeded to pick up my son's rental violin to fix. Before she began working on it I asked if there was any Harry Potter Piano music and her response as before uncaring, "yeah, its probably over there". She was pointing to a hallway with lots of musical books. I then asked, well is there any particular area I should look? Her response to me was "its likely somewhere in there".This person should not be the store manager as she has no basic knowledge of customer service or how to respond to an individual. She was clearly unhappy to be there or even working.Unfortunately, I was not the only one that she did not care to interact with. Another gentleman came into the store and was waiting for her to acknowledge him and she simply didn't and just ignored him. The guy finally said Hello, and tried to engage her.I ended up purchasing the music sheets on Amazon while I was in the store.
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April 2023 by Angel Serra
I love music and this is the perfect place to go!
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March 2023 by Fred Hirsch
Took my son for a piano lesson. Charity is a wonderful instructor.
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February 2023 by Suzanne Addabbo
We never had a problem until they outsourced their customer service. Our town stopped using them as the city go to for rentals and now refer everyone to The Music Shop in Boonton. STAY AWAY FROM MUSIC IN ARTS AT ALL COSTS!
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January 2023 by Joe Addabbo
We have been using music and arts to rent my daughters violins for 4 years without a problem, this year something changed. They are charging us month to month instead of a year at time which we have previously been doing. We paid for the year and they continued charging us month to month. I went to the store in person they can only view the bill they can’t change anything, they said we have to call customer service. Well they outsourced the billing and customer service to an overseas company. We wait on hold do not get anyone when we do there is a language barrier we are getting zero help. DO NOT USE THIS COMPANY.
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January 2023 by Michael D'Anton
I recently purchased a drum set for my son. I spoke with the manager who was out of the store when I showed up to buy the set. It was presented to me that the set included all three symbols the crash that I had and the ride. It also supposedly included all of the stands and everything else needed in a drum set. I took two trips to the store I purchased a set. Upon purchasing the set they told me I needed to buy an additional stand which I didn’t understand at the time. When we got home and set the set up it was missing the rod symbol. I called to complain and they told me I could buy a ride symbol that it wasn’t included in the set although all three sales people told me that it was. I’ve been called customer service to complain and they had no record of my purchase although I presented them with my name my credit card number the store number the transaction number. I don’t trust the store I would never purchased anything there again and this turned out to be just a horrible experience with constant miss information
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January 2023 by Michael D.
I recently purchased a drum set from the store. After two visits to the store and multiple phone calls I was led to believe that the set that I was buying included all the drums all the stands the seat and all the symbols. Upon getting to the store to purchase the unit they told me that one of the stands was not included so I spent an extra $70 to buy the extra stand. When I got home I realized that one of the symbols was missing. I called the store to say what happened and they told me oh it's not included so two salesman missed lead me and did nothing to rectify the situation. My recourse was I could bring it back well we traveled for miles we spent hours putting the site together and it was for my son's birthday so how can I possibly bring it back. I then called the customer service number to complainAnd they could not find any record of my purchase. This is a corporate chain and it is a joke I would never do business with them I wouldn't go near them with a 10 foot pole
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December 2022 by Joseph Montalvo
Krstofer is knowledgeable and pleasant! Will definitely be patronizing again.
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November 2022 by Judy Kessler
Music and Arts is a well stocked music store. It's perfect for music teachers, students and working musicians. A wide range of instruments are available for rental and the sheet music section has an impressive assortment for all types of instruments. The manager, Bob, was very helpful and courteous to me. Highly recommend!
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October 2022 by Ken S.
Once they get your credit card information they keep charging. They don't refund your money. Simple scammers tactic. Be aware and stay away.
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September 2022 by Mayur Rami
Good store for music instruments.
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August 2022 by Brian Collier
Great place to rent instruments. The team is always friendly and the store is clean. I often go here to buy play instruments for little kids. The have boomwhakers, egg shakers, tambourines and more. They also offer music lessons. I've been using this store over 8 years and have always had reliable, friendly service.
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April 2022 by sam batca
Very helpful and kind staff.
