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January 2024 by Benjamin Dispenziere
Great customer service. I was apprehensive that my car would not be the same after the accident. However, it was returned as good as new.
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January 2024 by Katt
The mechanics working on my car were very communicative with me. They even put windshield fluid in my car (it was empty) which came in great use today driving on the parkway with the snow and salt, thank you! Very classy and beautiful inside the office, great vibes. The inside/front employees were also very communicative about the pick up date for my vehicle, answered all questions I had, and so on. Front desk lady was extremely efficient. She was working many tasks at once, dealing with multiple customers, while staying calm, professional, and kind. The woman with blue eyes walked me to my car, explained everything the mechanics did on the vehicle and we had a friendly conversation! She is very knowledgeable about cars and pleasant to speak to. 10/10 in my book!
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January 2024 by Frank Varano
Had my vehicle repaired-dropped off late December ‘23 and picked up about 3 weeks later. Shop was good about updating me with progress and let me know of issues encountered during repair. Body shop is kept up and extremely clean. Appears to have state of the art equipment. Staff is friendly and communicative. Vehicle was cleaned and detailed when it was returned to me. So far, I am satisfied with the repair and glad I chose Mountain View.
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January 2024 by Anna Hauptmann
I’ll start by saying my review doesn’t pertain to the work done, the work looks great. And their staff was kind. BUT…. I went in for an estimate through my insurance company and they wanted to keep my car there. They said I had to leave it. But I talked to my insurance company and they said I could take my car home until the parts were ordered (two doors for my Tesla). I waited two weeks for the doors to come in and then dropped the car off. They said it would be ready in about a week. I got a rental car for a week. Their auto texts said it would be ready which supposedly track your progress. I called the day I was supposed to pick it up just to be sure and that’s how I found out it would not be ready. They said ignore the text system, it’s not accurate. Apparently they broke my speaker cover and something else (not related to my original damage) and had to wait for the parts to come in again. This ended up being two more weeks. And they never knew how long it would be and blamed Tesla for it. I had to keep calling to find out if it was ready. I never knew how long to get the rental car for. I had to keep going back and re-rent my rental car over and over bc I didn’t want to over commit to money spent on the rental car. It cost me hundreds of dollars and many many hours of back and forth with them and the rental car company and insurance company. I also asked if it was ok to take my car back while they waited for the speaker part and the other thing. They said no.Again, if you have all the time in the world to wait for your car to be fixed and have a second car to use while the damaged one just sits there for a month, they would be fine. That wasn’t the case for me and I’m frustrated. It’s not their fault that Tesla is slow to get parts out, but it is their fault for not being clear how long it would take, that their auto text system wasn’t accurate & that they seemed unwilling originally to let me keep my car until the parts came in.
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November 2023 by Nitro Stocks
Worst customer service I’ve ever received. The receptionist had a very bad attitude & made me wait 1 hour before helping me. They worked on my 2011 Acura TL & the paint for the front bumper didn’t match the rest of the car.
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November 2023 by Qusai Yousef
Horrible service. Was sent through insurance to get my vehicle repaired. The shop man was unprofessional and had no idea what he was doing. Wouldn’t recommend to anyone if you’re looking to get good body work to your car. Especially if you have a high end car. Would give it a 0 rating if i could. Save yourself the trip.
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November 2023 by Vlog Hunters
I had a disappointing experience with this mechanic shop. Not only did they fail to deliver a satisfactory paint job, but their staff also displayed unacceptable behavior towards my child with autism. The rudeness and lack of empathy left a lasting negative impression on our overall encounter. I would caution others to consider alternative service providers.
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November 2023 by Darius Noxus
I brought my c6 corvette to get my exhausts work done only to be called 2 hours later with the most terrible news anyone would want to hear they somehow dropped my car of the lift and it was totaled it was a complete wreck i was so sad to hear the news i had the car for so long only for it so be destroyed by people who claim they are ( Professionals) would not recommend because they don't care about there work all they care about is money and getting your car out as fast as possible. Would give a 0 star if i could.
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November 2023 by Mash Sopariwala
The overall experience was great. The work was done in a timely manner. Very professionally run business.I was hoping my Tesla would be detailed-cleaned before returning it.
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September 2023 by rsl1965
Do not do an online estimate with this company they quoted me $1700 for a repair so I signed the paperwork to have the work done. They called me the next day and said it will be over $3800 and possibly more when they disassemble it. I asked to take the car elsewhere for other estimates but they forced me to pay 100 saying I singed their agreement. Well I didn’t sign for that. I went to what has historically been one of the more expensive repair shops in town and they were $400 less on their bid I’m going to another shop tomorrow. This place isn’t what it was in the past.
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August 2023 by Nick Sharp
They were very organized and loved that they always stayed in touch via text, phone or the website that always updates that i can go on. Their quality of work was top notch and i got my car back 3 days early. Made the process very easy to go through.Services: Painting
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August 2023 by CHRIS SCARDILLI
Excellent service. Easy to work with. They take care of everything from insurance to car rental. Excellent job on repairing our vehicle, even more than we expected. Would definitely recommend Mountain View.
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August 2023 by El Perro Papo (Jamie Iversen)
Best worker is Hakim. Interior car detailing and exterior bleaching simply on point. He killed it. Thank you!
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July 2023 by El Perro Papo
Best worker is Hakim. Interior car detailing and exterior bleaching simply on point. He killed it. Thank you!
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June 2023 by Tameka Jackson
I was in an accident and Mountain View was absolutely amazing. With a rental rep on site, I handed my car over, drove off with a compatible rental, and received text updates throughout. When it was time to pick up my car, i received a phone call and my car was ready and looked like new. It was cleaned, vacuumed and there was no evidence of an accident or that new parts were used. Great customer service!Services: Painting
