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October 2023 by Jim Brown
Last week I went on the hunt for a good used car to surprise my daughter for her 17th birthday. I went to Lincoln of Wayne to look at their used inventory. I met Luis Herrera a sales rep. I must tell you that within minutes I found and negotiated a great deal on my daughters car. I explained that this was a surprise for her and we wanted to pick it up next week. Luis was not scheduled to work the day we picked up the car but boy did he come through. Luis had arranged for balloons, a bow, and even a cake for my baby girl. Peter the owner even came and introduced himself to our family, to ensure we were satisfied with the entire process. My daughter is truly over the moon with our new purchase. This means the world to us because we have had a rough year. We had a house fire and lost everything we own in that fire on Nov. 26 2022. The day before thanksgiving. it was great to see her so happy and excited again. Donna another sales rep spent well over 1 1/2 hours going over every detail and syncing her phone to the car with my daughter. I really want to thank all of the staff at Lincoln of Wayne you hit a the ball out of the park on this one. It means the world to us. Thank you the Brown family
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October 2023 by Louis Alvarez
Had a great experience with my service. Everyone was nice and helpful. Car took a little long to get back but didn’t mind with the great loaner. Service team was great. Shannon was great all the way specially communicating with me. Truck was left cleaner than when I brought it in for service. I really enjoy my experience in Wayne. My only wish is for quicker appointments.
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October 2023 by Regina FitzPatrick
I am extremely satisfied with my experiences at Lincoln of Wayne. The entire process of purchasing the car earlier this year was easy! Everyone on the team made us feel welcome and appreciated our business. I recently had my first scheduled service and again had a great experience. Lincoln of Wayne scheduled me with a loaner car and pick up and delivery of my car. While they had my car, I was updated on the status. I am very satisfied with our purchase and the continued service level. Highly recommend this dealership!
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October 2023 by Jennifer D'Angelo
From the moment I was greeted at the door, I felt like the team's top priority. Their genuine warmth and eagerness to assist were palpable. The service advisor took the time to look up my vehicle and explain the process/timing. I felt comfortable at every step. It's rare to find such dedication to customer service in today's fast-paced world.The waiting area was a class apart — plush seating, refreshments on hand, and an atmosphere of tranquility that made the wait feel more like a relaxed interlude than an inconvenience especially while I was working.Thank you Lincoln of Wayne for an above and beyond customer experience.
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October 2023 by Joe Torchia
Greeted with a hand shake and a smile, Bryan our salesperson showed us multiple cars on the lot. The selection of cars at Lincoln of Wayne was incredible. We purchased a Lincoln Corsair, drove it for two days and decided it was just too small. Lincoln of Wayne did not blink an eye, no dirty looks, just how can we help. Purchased a Lincoln Aviator and we love it. Professional and accommodating at every turn with a touch of class, that’s Lincoln of the Wayne. Great job Bryan, Maria, John and staff.
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October 2023 by Hec Sanz
Highly recommended dealership, amazing overall experience. Knowledgeable and friendly staff, excellent communication. Received an unexpected complimentary car wash, which left the car shinning for weeks even after rain and regular driving. My go to dealership for all my future needs, even if I move and have travel back to it.
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October 2023 by Jim B.
Last week I went on the hunt for a good used car to surprise my daughter for her 17th birthday. I went to Lincoln of Wayne to look at their used inventory. I met Luis Herrera a sales rep. I must tell you that within minutes I found and negotiated a great deal on my daughters car. I explained that this was a surprise for her and we wanted to pick it up next week. Luis was not scheduled to work the day we picked up the car but boy did he come through. Luis had arranged for balloons, a bow, and even a cake for my baby girl. Peter the owner even came and introduced himself to our family, to ensure we were satisfied with the entire process. My daughter is truly over the moon with our new purchase. This means the world to us because we have had a rough year. We had a house fire and lost everything we own in that fire on Nov. 26 2022. The day before thanksgiving. it was great to see her so happy and excited again. Donna another sales rep spent well over 1 1/2 hours going over every detail and syncing her phone to the car with my daughter. I really want to thank all of the staff at Lincoln of Wayne you hit a the ball out of the park on this one. It means the world to us. Thank you the Brown family
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August 2023 by Bob Chester
As always, from start to finish, my customer service experience was exceptional. From checking in that morning with your courteous receptionist, to going over my Escape’s service needs with Denis Brady, my service consultant. And then the fine details of exactly the work to be done on my Escape with my service advisor Stephen Rossi. I was extremely happy. Very neat and clean. I have been leasing Ford, Mercury or Lincoln vehicles since the early 80’s, and have always brought my cars to Wayne Motors, for all my service needs, as you can see by my customer profile. They even washed and detailed my Escape after servicing. It looks and rides like l just drove it out of the showroom. Denis was also helpful with a small recall issue pending. I also asked Denis if he would ordered for me, a new cargo space liner, which he did. He said when the liner comes in, he would call me and install it for me. I’ve been in retail sales all my life, and l know how important it is to treat your customer like family. Nice job guys!!! See you for my next scheduled service in January. Tell Junior my wife and l said hello. Bob Chester
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July 2023 by Veronica Barone
My recent experience with sales department at Lincoln of Wayne was extremely disappointing and frustrating. I called the sales department to inquire about my options to end my current lease early and go into another Lincoln vehicle since I was coming close to my miles. The sales representative I was given took my information and did not seem to understand what I was asking after confusing my vehicle for another Lincoln vehicle in my family. I then finally received a call back after speaking to her manager and was told I only had two options. The first option was another lease with an astronomical monthly lease payment amount and was told there was not wiggle room to make it more manageable. After asking what my second option was, she told me to stop driving my car for the remaining year and a half of my lease to reduce miles. I initially thought this was a joke but then quickly realized she was extremely serious. As a repeat customer of Lincoln of Wayne, and my family buying multiple cars from this dealership, I was extremely disappointed in the experience I received with the sales department. I was expecting to be asked to come in so they could see my vehicle and I could talk to them in person. I offered to do this but was never asked to come in. This experience caused me to go to another Lincoln dealership that was very willing to work with me and provide me a much more reasonable lease option. As a repeat customer of Lincoln of Wayne, I was extremely disappointed with this customer experience.
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July 2023 by Carol Menegus
I have been buying cars and having them serviced at Lincoln of Wayne for 40 years! I have nothing but good things to say about them. Their service department does an excellent job and my car is always returned to me sparkling clean. I highly recommend this dealership and give it an A+++++ rating.
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July 2023 by John Jaqueth
They were amazing. It was the easiest car purchase I have ever had. The people are extremely courteous and friendly. The showroom was beautiful. I wish all my car shopping experiences were this good. I will be looking forward to buying from them again in the future.
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July 2023 by Bill Barlow
Excellent experience buying my car online with Lincoln of Wayne. Melanie and Joe did a great job in keeping me informed on every step with the out of state purchasing process. I would definitely consider Lincoln of Wayne for any future automobile purchases. Thank you for our new car. It is a great car and exactly how Melanie described it to us.
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June 2023 by Michele Bonelli
Lincoln of Wayne is a pleasure to do business with. The showroom and waiting area are impressively appointed and very comfortable.The service department staff are efficient and courteous. I have been doing business with Lincoln of Wayne for a few years and it has always been a great experience.
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May 2023 by Karan Arora
Had issues with my Nautilus screen and lincoln of Wayne sent a mobil van with professional technicians . And they did a great job . Liked their services . The wonderful thing which made me amazed is their way of thanking me to have their services .
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May 2023 by Wendy G
We recently had the pleasure of purchasing a vehicle from Lincoln of Wayne. The moment we first walked into the dealership, we were greeted with a warm and welcoming smile by Maria who made us feel like valued customers from the start.Earlier in the week, we were browsing online and saw a beautiful Lincoln that caught our eye. A nice young salesman, named Hayden, contacted us with further details and we decided to take a ride to see it in person. Throughout the entire process, Hayden was incredibly knowledgeable about the vehicle and all of its features. He took the time to answer all of our questions and made sure we felt comfortable with every aspect of the "deal" before making our final decision.The level of customer service that Hayden provided was exceptional. Even after the sale was complete, he continued to follow up with us to ensure that we were completely satisfied with our purchase.Overall, we highly recommend Hayden and Lincoln of Wayne to anyone in the market for a new or pre-owned car. Hayden is an outstanding car salesman who truly went above and beyond to make our car-buying experience exceptional. Knowing that I would be using the vehicle for my fly fishing excursions, he even presented me with a little keepsake fly fishing book on the driver's seat when we came to pick up the registration! He is a true professional who takes pride in his work and cares about his customers. We are so grateful for all of his help throughout this process, and I am absolutely thrilled with my new Lincoln Navigator.