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April 2023 by Bjarne Jonasson
I hate to be the first to write a 1 star review but I gave DownTown Company the chance to do the right thing.10 years ago I bought the a premium $1500 Duvet Comforter from ABC Carpet made by DownTown Company. I never in my life thought I would pay this money for a Duvet Comforter but I was told it would last me a lifetime. And it was amazing for the first 7-8 years.Fast forward 10 years and this Duvet Comforter has just been getting thinner and thinner until this winter is was missing so much down I was getting cold at night. I had been told that it had life time warranty (and checked the website) and contacted DownTown Company.1st by email. No reply2nd by phone. Spoke to Ellen who would get back to me3rd by email. No reply4th by email. No replyYou might think that expecting to get help after 10 years is a lot to ask, but I do not agree. First of all it states that the comforters has lifetime warranty on craftsmanship. I think there is something wrong with the craftsmanship if you are an expert in down products and they leak. Secondly, my parents have a 20 year old IKEA Down Comforter who is still going strong.I have attached a few images to show how much down is missing, some of the squares are practically empty.
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November 2021 by Shanna Middleton
Love the Spa Collection Towels. I own several luxury vacation rentals and these towels are perfect! They hold their shape, are super soft and absorbent. I tried several other towels and these are by far the best. They are more expensive than others but they are worth it because I don't go through as many and my guests really appreciate the "luxury" and I appreciate the designer look and feel. Ellen Ackerman is my sales rep and she is the best.
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December 2019 by Barbara Fritts
I have been impressed with Downtown Company for several years now. Their Customer Service can not be surpassed. They go out of their way to make the sale and accommodate my needs no matter how close. Not to mention the bedding is Fabulous
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December 2019 by Debbie Hornsby
I always order Downtown products for my clients and as for myself as well. My husband refers to our bed as "our cloud" My go to company when I want the quality I offer my clients.
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October 2019 by Rylee Walker
We are a luxury home staging and design company and have worked with Down Town Company for many years. One thing we proud ourselves in is our beautiful beds. Down Town Company has provided us with the perfect lightweight but feathery looking beds. Not only do we use Down Town Company for the overall look it provides our beds but the feel. Our customers speak highly of the overall comfort of the pillows, duvet fills, and mattress pads. Down Town Company exceeds our expectations of comfort and show.
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October 2019 by Gary rosen
Downtown Company linens are luxury at its finest! We have them on all our beds in our vacation home and every person that comes to visit us comments on how amazing the sheets and blankets are. They are simply the best linens ever! Ellen’s knowledge and customer service skills are second to none and she is a pleasure to work with. Love these linens!!
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October 2019 by Jackie Rasmussen
DownTown has a great product line with many high end and also affordable options. We have used them on quite a few projects over the years. Ellen is a fantastic sales rep, she is so quick to respond, to offer help and solutions, and is always a pleasure to work with!
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October 2019 by Craig Sterlace
Always a great experience. Ellen is amazing!! She is a pleasure to work with. I recommend the Down Town Company.
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October 2019 by Andrea Braund
I have been working with Ellen and Jody at Downtown Company for over ten years. The service is professional, personal, effecient and time sensitive.
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October 2019 by Nicole Petersen
Customer service and product were exceptional!
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April 2019 by William Merrill
They hire convicted criminals stole over $10,000 from church.
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March 2009 by Mary S.
Ok.. they are not open to the public... but they offer the greatest down comforters and pillows..EVER. White Hungarian Down Comforters... and its not cheap stuff.. Seriously... this is high, high end! I known about this company for a long time, since I lived in Wayne... and I saw that they are the entire sleep shop for ABC Carpet & Home in lower Manhattan... you know..the place that sells like soap dishes for $90.. its really really good stuff. Since they dont sell to the public...( I think.) since they got no shopping on thier site.. I found one that sells everything they got: www.aabestcomfort.com Im serious, this is really really good stuff! My bed is awesome. - Mary
