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October 2023 by Kathryn M.
The worst CVS ever. Hospital called in a prescription needed for a procedure but pharmacy did NOT tell them they close for a "break" from 1:30-2. I got there in a panic and they refused to hand me the one pill he needed. I pleaded with them - isn't there some sort of ethical duty of a pharmacist to help? And why on earth does both the pharmacist and cashier take a break at the same time? If they staggered their break, they could service the customers who obviously NEED their medications. Giovanni, the supposed store manager, was no help whatsoever when I explained the situation. He said it was "too bad" and I had to wait until 2 (the actual time of the medical procedure). I will never go back there - not only are they rude but the entire store has been dirty and run down lately. I gave it one star but it deserves zero.
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March 2023 by Ally Giarrusso
One of the worst CVS around the area if your looking for a drink or snack. Completely out of most cold drinks and the cases are gross as well as the tops of many of the cans in there. They need to get the upgrade most of the other CVS have.
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October 2022 by Pragnesh C
Annoyed that the pharmacist called me at 5:30pm today that the correct prescription was ready for pickup. She did not mention the pharmacy closes at 6 pm today. By the time I get there, I see the pharmacist and tech leaving and walking to their car (I was their earlier to pickup an incorrect prescription ordered by the doctor). Luckily, I was able to move the prescription to another cvs that was open.
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August 2022 by Anonoymou S.
Jazmine is always a big help and manages the store flawlessly. Because of that I was under the impression she was the manager. Enter John. A 5'6" disgruntled man with a Napoleon complex who makes even the worst cvs pharmacy line look like a pleasurable experience. If I didn't rely on my medication to keep me alive I wouldn't have stuck it out. I've since moved to the CVS down the street and it puts this place to shame. It's unfortunate because a management switch might set this place back on track.
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March 2022 by Brain G.
This is a very busy pharmacy but that doesn't excuse how they treat customers. They frequently cannot locate my insurance in their system. I had to provide them the insurance for the third time this year [to be fair, it is the third month of the new year] and despite filling a prescription three weeks earlier. They incorrectly told me my coverage was cancelled, which was resolved by calling Caremark and their calling the pharmacy [they were hung up upon after a long wait]. They automatically generated a generic drug [because of a doctor not specifying "no generic substitute"] and tried to tell me that was what the doctor ordered [despite their having filled the name drug for years]. The generic medication had a 6% success rating online! Oh, and they promised I would get a call when the prescription was filled. That didn't happen either. Just a couple years ago I would have rated them around a 4. So sorry they have slipped so far because they are conveniently located.
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December 2021 by Karen Rocco Garnto
CVS Preakness Wayne NJ. worst pharmacy ever. They’re rude and don’t know what they’re doing!
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August 2021 by Gary L.
Probably one of the worst cvs I've ever been in. The whole store just reeks of dilapidation. The doors to walk in are not even automatic they're low energy auto doors you HAVE to push the button to move. Then the aisles are cramped and the drink section is NEVER filled with anything to decide between. The pharmacy is constantly busy even though there's 3-4 techs working. If you can, avoid and go further down Hamburg.
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November 2020 by Sara D.
This place just seems to get worse and worse as time goes on. On multiple occasions they have not had a prescription ready for me when promised. The most recent time is the final straw. My husband's doctor called in prescriptions for him at 3:30 pm on a Tuesday. I arrived at 5 pm to pick them up and was told that no prescriptions were ever called in under his name. I was told that it takes up to an hour for the prescription to be ready after the doctor calls. It being an hour and a half since they were called in, I started calling the other 2 CVS pharmacies on Hamburg Turnpike, in case the office had made a mistake. Neither location had record, so I called Preakness back. After being on hold for 7 minutes the pharmacist picked up and told me they had the prescription but they were really busy and would need 1-2 hours to fill it. I arrived a little over 2 hours after that phone call and waited in line for them to tell me they would need an additional 15 minutes to fill it. How is that in the slightest way acceptable?! My husband is sick and needs the prescription. The complete lack of humanity in this place is unethical and, quite frankly, disgusting. I'll be looking for a new pharmacy and suggest you do too.
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March 2020 by Google user
I DON'T WORK THERE!\ I went on line today and found no one behind the counter and every register listed as self checkout. I asked an associate to be checked out. I received a very poor attitude and she was talking under her breath in a derogatory manner. I asked if she realized they were putting her and her fellow associates out of work. She said, \\\"I have a job.\\\" She did the bare minimum and handed me a bag, not being willing to even bag my items. I asked to speak to a manager. A very unprofessionally dressed woman with messy hair took several minutes to appear and asked the associate what the problem was. I told her I didn't work there and didn't appreciate being on the receiving end of a bad attitude when I asked to be checked out. She did not reply.\ I'll be traveling the extra couple of blocks to Walgreens from now on, where they still have pleasant associates at the register who are willing to help customers.
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March 2020 by Nibiru Comeback
this is a place where smile is missing,and it still goes
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December 2019 by Lisa D.
Automated system violates HIPPA as far as I'm concerned when you have to speak out loud for what you need. Change it back because it is no ones business what I want. You cannot always find a private place to make a phone call.
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September 2019 by Nancy Azzolini
I DON'T WORK THERE!
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September 2019 by Nancy A.
I DON'T WORK THERE! I went on line today and found no one behind the counter and every register listed as self checkout. I asked an associate to be checked out. I received a very poor attitude and she was talking under her breath in a derogatory manner. I asked if she realized they were putting her and her fellow associates out of work. She said, "I have a job." She did the bare minimum and handed me a bag, not being willing to even bag my items. I asked to speak to a manager. A very unprofessionally dressed woman with messy hair took several minutes to appear and asked the associate what the problem was. I told her I didn't work there and didn't appreciate being on the receiving end of a bad attitude when I asked to be checked out. She did not reply. I'll be traveling the extra couple of blocks to Walgreens from now on, where they still have pleasant associates at the register who are willing to help customers.
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May 2019 by E M.
Dangerously understaffed. Repeatedly lie.Refuse to provide information about their pharmacists such as license information. If you care about your health, stay away!
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April 2019 by Brittany Cole
Pharmacy is the worst. Always there forever to get my scripts.