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August 2024 by Beaver
my son left his phone in the store today when i came back the employees were pretending like they didn’t have the phone my sister in law kept pressing them till one of the worker came out and gave her the phone he lucky we didn’t call the cops on him he turn the location off and the ringer off as well on the phone so he could keep the phone for himself everyone should know the ppl who work in this store are not to be trusted
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August 2024 by Suneetha Bhimireddy
I has buying clothes for my sister today and I saw one of the workers screaming viscously at a lady with her daughter and son. The employees are also very stubborn when I asked them for help, they said I will be right with you when they were on their phone doing nothing. I asked them a second time the young out anger said can please stay there I will be right with you.
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August 2024 by Keyura reddy Pala
The employees were so bad and have no sense of how refunding works. Some middle aged woman who worked started yelling and cursing at my mom because she asked for a refund in the same moment 2 times in a chill manner! What a waste of money, they have cheap fabric and materials in their clothing and they copy famous brands like LV and addidas. Like why is there a store in the mall that sells fake products of other bigger company. This store owner should thank google for only allowing me to give it 1 star, because I would have given it 0 stars.
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July 2024 by Daniel Mabande
Great place the manager is so nice and so is all the associates. With great clothes too. I love this place.
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June 2024 by Rifat Asad
The customer service is too bad, went there to check some t shirts today but there was a manager she was way too rude, and the face she made when we went there was crazy, and she was being so disrespectful
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October 2023 by Wallace Ferrell
Horrible unprofessional don't waste your money shein clothes but more expensive then the attitude
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October 2023 by Kirsty Kirsty
I hope they shutdown the employees and manager is nasty. Cheap quality clothing as well
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October 2023 by Soleil Lalune
Do not shop here the person who opened the store this morning is condescending nasty and rude. I will keep contacting corporate until she is terminated. I live in nyc and they forgot to remove the anti theft from my boots. Before I could show her a receipt she already had it in her mind I stole it . I hate this place
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October 2023 by Seema Dies
I went to exchange or return a shirt for my daughter. They didn’t have what she wanted so I took the receipt and the shirt, went to the register and asked to return it. The associate was very rude and said that they only give store credit. When I said that I had a receipt she said no, they don’t give money back, only store credit. So I went and picked out a pair of pants for my daughter. It came up $2 short of what the shirt cost and she again was rude and said they can’t issue store credit under $10 so I might as well buy some socks or something. I’m never going to choose to shop at Charlotte Russe again because they have a ridiculous return policy and their associates are rude.
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September 2023 by Serife Kilic
THE WORST CUSTOMER SERVICE EVER!! I have bought a pyjama with avocado pattern on it for my daughter on 27/08/2023. Later at home we saw that the product was damaged. Today we went to store to exchange it with the undamaged one. Store manager told that they do not have matching one and they could not refund money. When I have asked why they had sold damaged product, she was too rude and told that i probably had teared it before bringing to the store, how could they accuse me such a nonsense.And both store manager and cashier told that customers were responsible from buying undamaged product. We should had checked it before buying. Do they mean that Charlotte Russe is free to sell damaged product as far as customers are not aware of it. What a shame!
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August 2023 by Vanessa M
CUSTOMERS BEWARE!! THE worst customer service ever. This was my first and last time in this store.The customer before me asked a simple question once he walked away the associates Natalie and Angie began talking about him. Natalie rang me up and was rude the entire time and even had the audacity to click prompts while I'm making my transaction. I brought my concerns to the manager Angie and she also has a disgusting attitude. When I asked Natalie her name she rolled her eyes then stated I should ask corporate to give them name badges if I wanted her name,that she doesn't have to give me her name if she doesn't want to. Angie if the one who gave me both of there names and gave me a fake email address when I asked for the information of the regional manager. These two should not ever work with customers.
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August 2023 by Kimberly Veras
Found beautiful dresses for petite women and very good prices.
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August 2023 by Zara Mayoon
Two girls working here are so rude. I kindly ask one of the employees to help me get something from the top rack of clothes and she walks away and laughs with her coworker. I ended up waiting for long and told her again. She continued to tell me she'll be right there but stayed gosipping with her friend in the corner. I wish I caught her name. The girl with the glasses at register is only acceptable worker. Props to her.
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December 2022 by Jacqueline Eversley
One of my places for comfort clothing. The reps are super friendly and helpful whenever I vistited....which was often lolA lot of the clothing seemed gears towards petite sizes but as a curvy person...i never leave disappointed
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November 2022 by Timothy Leonard
this place treated my mother and I absolutely horrible. The woman who claimed to be “manager” wouldn’t let us return an item we got before we even left the store. Terrible terrible place.
