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February 2024 by Nehal A.
This BJs is relatively new, opened sometime in 2023 maybe. Everything still super clean, new and glossy, even the carts are still new and shiny. The store is very spacious. They carry all the inventory that BJs usually do. Stocks are well maintained. Lines are relatively short, lots of self checkout lanes available. This BJs has tire workshop and BJs gas, the whole BJs experience. Because they are outside Bergen county, you can buy non essential items on Sundays from here :)
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November 2023 by Michael E.
We were so excited when BJ's announced that this club was opening, and we were especially happy to have another option for discounted gas. Sadly, that enthusiasm was misplaced. Everything about this location has proved to be a disappointment. The first thing you'll notice when shopping here is that shopping carts litter the parking lot and the cart corrals are filled beyond their capacity, yet no employees are ever seen to be collecting them. When you get inside, you'll discover if you hadn't grabbed one of the carts from the parking lot, that was a mistake, because there are none to be found inside the store. The area at the entrance where the carts are supposed to be is always empty. In the dozen or so times we've shopped here this has always been the case. Most recently, when we visited this location to put in gas, their gas station was closed. It was 1pm, there was no sign mentioning the closure, and no employees to be seen anywhere. We were understandably annoyed. After all, we were paying for a membership, and the gas station was a part of that. So, we called the store for an explanation and we were told that sometimes they only have a single employee working and if they go for lunch or need a break the gas station will just randomly close. What kind of a way is that to run a business? The manager was apologetic, but said she was powerless to change things, and told us that this location has been through five previous managers since the store's opening, and that BJ's corporate had no interest in hearing about problems. I believe that. Unfortunately, BJ's won't refund memberships. I'd cancel mine if I could. I certainly won't be renewing it.
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October 2023 by Tom M.
Went to Bj's gas station in Wayne Nj this morning. The cone was not in the spot so i pulled up to wait. After i get in the spot, the attendant Ryan said that pump is not open. Its only on the side that he was currently working at. The customer who he was waiting on said the same thing that the sign says "this pump can handle both sides of your vehicle." After waiting 5 mins and him not coming to me, i got out and pumped my own gas. I told the car behind me that he wont help you here and go behind the other car. I then told Ryan that you need to put the cone down if the pump is not available. And that he needs to read the sign in front of the station. After leaving, i then called BJ's member services and spoke with a manager to tell him about the experience. If Ryan does not want to do his job, he shouldnt be out there! Worst experience ever
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August 2023 by Luna C.
Horrible customer service fron Deli department orders my call cut an hour before went there wasn't ready yes girl very nicely. Where was it? She stated she was busy. Meanwhile I was there for 20 minutes and there's not one single customer there so I don't know how delusional she was every single time with his place and Wayne. I always have a problem with a polecat horrible place will never go there again. They really need to reconsider retraining, your people, and stop getting them from the ghetto.
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January 2023 by Pamela C.
Love the location, the business hours and able get all our typical favorites, deli section and checkout so convenient
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December 2022 by Ashley M.
I would get this BJ warehouse zero stars if I could. I really had high hopes as it was new and located in a great area. I ordered a sandwich on Monday and asked for a pick up for Wednesday. First, I will start by saying go order sandwich. There were no sheets in English difficult to even place the order. I called on Tuesday to make sure that the sandwich would be cut and it turns out that the sheet that I filled out so I had to go through a whole process of speaking with the manager. They assured me that they would make the sandwich and have it ready for 8 AM on my pick up the which is today, Wednesday. I arrive to BJ's at 8:20 AM and the sandwich was not made and they are currently making it and it is almost an hour past the time when it was supposed to be ready. I will now be late for work. This is so unprofessional. Don't waste your money on a membership here or you might as well. Just go to Costco and get a sandwich elsewhere if that's what you have interest in this warehouse.
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November 2022 by Dewan A.
There are some pros and cons to this BJ's. Pros: 1) It is attached to the Willowbrook Mall. Cons: 1) There are no food court. Overall, Costco is way better.
