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July 2024 by Mari Cannon
This store is AWFUL. We were just here for an upgrade and ended up being in the store for 5 HOURS. First, no one moves with any urgency. We expected to wait, and we did, no problem. But Felix, who helped us, seemed like he was in a different world. Every time we’d ask him a question, he would have no answer and not be in any rush to find a solution. Then after we waited over 2 HOURS, we finally asked someone else, Geremy, who was kind and told us that’d we’d have to call customer service. Because we were here for a month of Sundays, customer service was closed. Geremy then asked the manager, Alexandria, who was helping another customer, to help us. Alexandria THEN contacted a different department who was able to help us. We still had to wait an additional 45 minutes for the phone to show up on their end. Overall, I just wouldn’t suggest going to this store. Instead, go to the one in Union, on Rt. 22, far less hassle.
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July 2024 by Neal Pauline
Rude customer service will not recommend to anyone.
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April 2024 by Rafael Blanco
Never again ?
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March 2024 by Danny Greg
Angry employees. They are upset that they have to help with phone troubles. They advised me to take my phone to Best Buy or Geek Squad ......... Galaxy 24 plus battery not lasting 8 hrs
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December 2023 by Kris Michel
As a Verizon customer for over 30 years, I've been to many Verizon stores. This location has to be the least customer friendly. Believe the other reviews when it comes to wait time and lack of customer service. I'll be taking my business to Bridgewater moving forward.
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October 2023 by Danielle Mae Jose
Stopped by here on a Sunday morning sometime after store opening to drop off my trade-in. Service was quick and the store associate helped me right away. I was in and out of the store within ten minutes. I’d recommend going early in the morning when the store opens to avoid busy crowds and the store associates being spread too thin.
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October 2023 by Timothy Marino
Lazy, unfriendly, unhelpful.
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September 2023 by Joshua Cortez Echavarria
Guys please do not come here, the staff here tell you to wait and then they take their sweet time. “ they got me waiting for 30 min after telling me to wait 5 min “.
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September 2023 by Joshua Cortez
Guys please do not come here, the staff here tell you to wait and then they take their sweet time. “ they got me waiting for 30 min after telling me to wait 5 min “.
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August 2023 by Jsn Leiva 503
They didn't solve the problem with my lines
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August 2023 by Roncie L
My forever phone company
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August 2023 by B M
I went to the Verizon store because I forgot my phone in the a car sharing services and I wanted to know what can be done to track my phone down. Joseph from Verizon lied to me and said that I'd have to get a new phone and start a new line since I didn't have my phone. Than he told me if I ant to keep my phone number I need to get two lines. Joe was just trying to get a bonus o. Sales instead of actually helping me. I will never go back to Verizon and I tell all my friends and co-workers about the terrible experience with guy. I will warn people to avoid Joe if they decide to go to Verizon store. I bought a new phone no thanks to Joe's help.
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June 2023 by aaron leszczynski
great place i had a handicapped friend in his 80s trying to transfer his contacts to a new phone. Went to one place said they couldn't do it. It looked like we were going have to manually put them in. On a whim i stopped in here. And they helped us and because of his disability gave us a discount. i cannot tell you how happy he was. I got him a case also, his exact words were "oo im styling now". thank you made his day and mine
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June 2023 by B
I went to the Verizon store because I forgot my phone in the a car sharing services and I wanted to know what can be done to track my phone down. Joseph from Verizon lied to me and said that I'd have to get a new phone and start a new line since I didn't have my phone. Than he told me if I ant to keep my phone number I need to get two lines. Joe was just trying to get a bonus o. Sales instead of actually helping me. I will never go back to Verizon and I tell all my friends and co-workers about the terrible experience with guy. I will warn people to avoid Joe if they decide to go to Verizon store. I bought a new phone no thanks to Joe's help.
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May 2023 by Christopher Melendez
Horrible! Was told I could get $800 for a trade in after paying my phone off. After I paid the amount they said I would only get $450 and the money I just paid was non refundable. The employee tried to jump through hoops after realizing his mistake but I'll never get my wasted time back
