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January 2024 by Rob H.
Idk where to start! Such a bad place! I bought a 2019 f150 with 41k miles on it! Bought it outright, and 2 weeks late the A/c isnt working! And the radio wouldnt update! When i bring ot back for my plate they tell me i need a new compressor. It took them 3 months and many trips and hours away from my job and home (an hour away) when it came to the radio the told me they would take care of it! Now fast forward months late, i need a 1200$ part for my radio and other issues are happening! Ive tried calling them, and like always no phone call back! Real nice way to treat your costomers! Take their money and dont wanna take care of them! When i bought my truck i did the extended warrenty. The set it up through a 3rd party warrenty company, not through ford! This company is only good through larccaridi! Ive asked many times for them to switch it and they wont be bothered! So now where there is issues i have ti pay 100% out of my pocket, and wait for another compant to reimburse me! Such a bad bad place to deal with, such a shame, i will never go back to this place, and i will alway talk so bad about this place! I dont know where to even start with how many call ive put into this place, and no calls returned! Now ill get them where it hurts! Go To ALL AMERICAN FORD!!!!!
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December 2023 by K S.
If I could give negative stars I would!!!! Purchased a Ford Explorer, the drivers side heated seat was broken during delivery and a few other issues. Our salesman Terrance stated he would make an appt with service to have it fixed. He did not, so we ended up having to speak with Mike D the manager who wrote down all the complaints and scheduled our appt. He assured us they would look at it and take care of it all. The dealership has had our car going on 2 weeks now, not 1 issue has been taken care of. When I finally got in touch with service they told me they were attempting to have the repairs paid for thru the extn warranty company. One has nothing to do with the other, the issues were there from the beginning. These issues were there from the beginning, not a new found issue. Oh and before we dropped it off the check engine light came on, that is NOT fixed either. The dealership has had my vehicle longer than I have since date of purchase and nothing is rectified. This dealership is by far the SHADIEST and most DECEITFUL!!! List of employees who are not helpful or live up to their title: Mike D (Manager) Terrance (Salesman) Harold (Service) Next phone call is going to be to my attorney...perhaps then something will get resolved. Do yourself a favor DO NOT GO TO THIS DEALERSHIP FOR ANYTHING unless you want/need to raise your blood pressure.
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September 2023 by Noah H.
Was interested in a vehicle they had listed for sale. Inquired about one feature to the person who answered the phone. I received a call back whereby the person stated the vehicle did have that feature. Drove hours to see the car. Person who we were to meet did not come out of the rear of the dealership. we had some person wait on us how acted like it was a bother to do so. Discovered that the car did not have the feature that we asked about. Then the person waiting on us did not want to know us. Treated without respect. Never again. Juvenile stupid unprofessional staff. provides inaccurate information possible an out and out lie.
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May 2023 by Angelique Tiggs - ANGELIQUES ESSENTIALS LLC
I had my car towed here for service due to an overheating issue. I originally thought that I needed a tuneup and a thermostat change (I was told that by a local mechanic) when I realized that I saw white smoke and the car was overheating, I immediately turned my car off and had it towed to Liccardi Ford in Watchung for a diagnostic test to see if it can possibly be a head gasket repair. I was advised that I needed 2 diagnostic tests because they were unable to diagnose my issue. (Not applied to the service amount that I paid which was $360.00) A week later after unanswered calls/texts, I was told that I needed a temperature sensor and an engine control module. $2200.00 total charge.i was advised that I need another thermostat and it would cost me an additional $440.00. I declined and took my car to have the thermostat replaced elsewhere. After I picked up my vehicle, I was advised there was nothing wrong with the thermostat in the first place. My car was still misfiring and overheating. I had my car towed back to Liccardi ford due the the incorrect diagnostic and service that was performed. I asked why the head gasket wasn’t checked and that they were test driving and allowing me to drive my car with a leaky head gasket. Now, the car was diagnosed as engine damage and I will need to replace my entire engine due to the failed diagnostic test and service by Liccardi Ford.
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April 2023 by Angelique T.
I have a 2018 Ford Mustang Ecoboost. I was driving my car, as usual, and a check engine light came on the dashboard. I immediately took my car to be diagnosed at my local mechanic shop. When the diagnostic test was done, it revealed that I have cylinder misfires on my engine. So, the mechanic advised me to get a full tuneup. I paid the mechanic to do the tuneup. Then, shortly after the car was picked up, it started to overheat. The mechanic told me to bring it back to the shop and he will look at it. He looked at it and told me that it looks like its the thermostat. He replaced the thermostat. When I came to pick the car up, I saw white smoke coming from the tailpipe. I asked the mechanic why and he advised that it could possibly need a Cylinder Head Gasket. I told him to turn my car off immediately and I had my car towed to Liccardi Ford for a proper diagnostic test and repair. When I arrived, I spoke with the service advisor, Harold. I explained everything that happened prior to the car being towed to Liccardi Ford. I was advised that a diagnostic test will be performed. I agreed. I was then called back to be told that they need additional time for the diagnostic test so instead of the $180.00 I will be charged $360.00 due to there being an issue with them finding the problem along with the cylinder head sensor replacement which was $430.00 ($790.00 total). I was upset about it. However I agreed because I didn't have much of a choice and that the diagnostic test will not be included in the service charge. (It usually gets included in the service charge). I was told that because it was an engine test, it's not included. I didn't have much choice so I agreed to pay for it. After my car was test driven, I was also told that I still had misfires and my fan was continuing to run so I needed to pay an additional diagnostic test amounting to $447.50. I questioned why I had to pay for another diagnostic test because they were having issues finding the problem and I already paid for the diagnostic tests. After the third diagnostic test, I was told that I needed a power train module totaling $1269.00. I agreed to pay for the part however, I refused to pay for the additional diagnosis. I was told that "as a courtesy, I will only be charged $360.00 for the diagnostic test" Once that service was completed, I was told that after being test driven again, my car is still running hot and going back down to cool because I need a new thermostat. I explained that I already replaced it and I was then told that "the new thermostat is faulty". I didn't want them to change the thermostat for an additional $440.00 that I don't have after paying for the services that I received. I paid a total of $2290.07 and immediately took my car to my mechanic, went to buy another thermostat (an additional $88.59) to have a new one installed. Once the new thermostat was installed, it did not fix the issue. I was advised by the mechanic that installed the second thermostat "there was nothing wrong with the new thermostat that was installed the first time and the second time. It looks like coolant is leaking from the head gasket."I was really upset at this point! I brought the car back to Liccardi Ford and I was told that the mechanic that worked on my car left for the day and went on vacation for the following week. I was advised that I can bring the car back in the morning due to there being no one there to drop my granddaughter and I off at home, if I leave it. I left and as I was going home on I-78, my car ran really hot and shut down. We were stuck on the highway and had to have a tow truck tow my car back to Liccardi Ford and leave the keys in the drop box because the service area was closed. When I spoke to Harold the next morning, I asked why I'm back with the same issues that my car came in with and I just spent over $2200.00! I was told that he would look into it and stopped returning calls until I had to show up again. I asked why the mechanic NEVER looked at the head gasket and charged me
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September 2021 by Jamie G.
If I could give them a zero I would! Went in to look at explorers and were open to different models. They would only give us a price on one, "our favorite one". Proceeded to give us a price that was $7k over a price shown on their website and called it a market adjustment. Mind you this was a 2020 with 7k miles on it and he quoted us sticker price. He never mentioned a market premium or adjustment on any car in the 30 min we had spent with him prior looking at cars. He totally wasted our time as we waited for him to get the price on our "favorite car" and came back with more than advertised. We got up and left immediately and he tried to chase us down to see where we want to be....we want to work with someone who is not going to waste a our time and be up front and honest with us!!
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May 2021 by Jacque B.
I want to thank Paul my service contact. He is pleasant and thoughtful.. A BIG thanks to Jeremy-Shop Manager for assisting and helping me without hesitation. He took the time to listen and demonstrated a couple of features that the vehicle has. We appreciate you both.
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February 2021 by Ila C.
Trying to sell my car through KBB and Liccardi reached out to me that they wanted it and considered the car "sold." Went and waited a half hour for them to come and bait and switch me with a lower offer. Also majority of people were not in masks and they were even eating their dunkin breakfasts in the showroom on the tables nearby. This place has not changed; do not go!!!
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May 2020 by Matthew H.
i wish -4 (negative four) stars was an option. this dealer is the epitome of disrespect and negligence. i bright my car in for service, and this disgusting dealership managed to damage my vehicle inside and out, not fix the problem (they don't know how to fix a water leak), keep the car for almost two months (no loaner (with a new lincoln vehicle), and disrespect me numerous times. their awful service manager should undergo a serious comprehensive training session so he can learn how to speak to customers. this genius service managers solution to my car leaking was, in his words, "just drive the car and deal with it." over the course of two months they managed to make me loose all faith in the lincoln brand. after patronizing this dealer for 15+ years, i will never ever ever step foot near them again. i will make sure every friend, relative, coworker, and neighbor finds out about the terrible things i went through with this dealer. if my vehicle breaks down infront of liccardi ford lincoln, i will push my car to any other dealership. please ford, do something with the management at this location. it's rude, careless, and disgusting.
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May 2020 by Theresa F.
I would have given zero stars if it would let me. I purchased a new 2020 Lincoln in November 2019 from Liccardi Lincoln in Watchung, NJ. Boy did that turn out to be a HUGE mistake!! The navigation had no voice prompts and the Apple Car Play also did not work. I noticed this a week later, right before leaving for a very long Thanksgiving road trip. So the day before I left, I had to take time out of my busy schedule to bring the car in to the dealer and they ended up giving me a loaner car. It took 2 weeks for the part to finally come in, which I was very upset about to begin with, and every other day they kept telling me "the part should be in today". Then I was told that this part did not solve the problem and was told that even more problems existed that I wasn't even aware of. Then they had to get a Lincoln tech involved as they couldn't figure out what is wrong. Needles to say that they didn't know either. Long story short... Robert Ventura, the service manager was VERY, VERY RUDE and doesn't return phone calls unless you keep calling and complain to someone. We actually had to go down to the dealer just to get someone to talk to us about what the heck was going on. Stay clear from him as he also has a habit of not telling the truth. The sales managers are so nice at first, but once you walk out of the dealership after a purchase, they become very rude and not willing to help. Three months later, thankfully, Lincoln declared it a lemon and bought the car back from me and I was able to rid myself of the vehicle. I re-purchased another one from a different dealership and couldn't have been more happy with the service they provided me. I expected more from purchasing a top tier vehicle. I was VERY disappointed that after purchasing a $50k vehicle, one week later and these problems. I also think Lincoln should be testing these cars more thoroughly before shipping them off to the dealers. Everything that a Lincoln dealership does and says, reflects the brand name. How dare a dealer speak to a customer in such a manner and get away with it!? I should not have had this stress after purchasing a new vehicle. Especially a brand like Lincoln.
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May 2020 by Theresa H.
Giving this business 1 Star is being very generous. I was actively searching for a 2020 Ford Explorer and found one I really liked on auto trader. It had a price listed there. When I got to the dealer, I looked and the car and loved it but the price was 6k more then what autotrader had it listed as. I told the very nice salesman, Sulo that this was not in my budget. He really tried to work it but could not. We ended on he said he would call me at 9am the next day so we could discuss other options. No call, I received an email from an internet manager thanking me for coming in and if I had any questions. I wrote back saying I loved that car but out of budget and was hoping someone could send me some cars available that would work for the amount of money I could spend. I then get a call from a manager named Michael, extremely rude, asked "what do you want from us" I mean I want to buy a car lol but no one is sending anything. Are there no cars that fit in my budget for what I'm looking for? He insisted he would send me some. Still to this minute (2-3 days later) nothing Bottom line--- absolutely avoid this place at all costs. I purchased the exact same car at Fullerton ford in Somerville for the price in my budget yesterday and had an absolutely wonderful experience. Don't stress yourself with this place!!!
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March 2020 by Luca Z.
I only recommend you to come to this place to service your car if you meet all of the following criteria: 1. Have a mechanical engineering degree 2. Just past the bar of state lawyer test 3. Have a lot of time 4. Know someone who's in the mafia If you are qualified, come to this place challenge yourself!
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January 2020 by Jaideep Y.
0 stars FRAUD, Sold car without Title,lie for 55 days, still don't have title ,not Refunding ,Never ever Buy car from here ,go to other dealerships on Route 22 ....Owner knows my case still not willing to help,THEY SELL CRAP USED CARS at inflated prices, Liccardi means BiG NO NO Total Fraud Centre .... dont get looted and get attracted by their low prices, they sell Lemons and rusted cars .....
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October 2019 by Otto D.
Discussting service coming from the manager Rob whatever... save your time and blood pressure spike and take your car to any other place for service. Their people lie to you about service, unfamiliar technicians who don't know basic Ford concepts. Shameful service. The positive reviews don't appear to be legit.
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June 2019 by Hill M.
Terrible Service Experience. In short this dealer ship conducted a standard recall on the fuel system. The Job was a complete sham! Robert Ventura Service Director at this location is a complete Fraudulent person that you have to be carful of. He turned around and wanted to charge me $350.00 for parts and $400.00 on labor on a job his staff miss managed. Please use caution as he is also a very aggressive man, caught be by surprise. He is a button pusher and is ready to put his hands on you as he stood up in a very aggressive manor. Please use caution with getting repair work done at this location.
