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March 2023 by Tara H.
Hands down the rudest manager I have ever encountered. Zero help. Very dismissive. Threw it back to the cashier to deal with.
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November 2022 by Jonathan M.
Worst experience ever went to graph $850 of merchandise went through the automatic cashier. Customer service was in there and the machine just froze with my money in there.It gave me some change, but they didn't give me all my money or the receive on my purchase. Try to get it customer service no help telling i'm trying to get a manager manager comes out tells me that they check the cameras that I got the money and just leave they not gonna help me. I couldn't do nothing about it called the police try to resolve this problem , at the end I haven't get that merchandise or my money back. Be careful try to avoid this place no customer service ever.
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June 2022 by Cheryl W.
I have no choice but to love The Home Depot because I'm there several times a week looking for ways to improve my indoor as well as outdoor living space. If I can't find it in the store, I can usually find it in online. I will say the culture of Home Depot has changed over the years, the workers aren't as eager toVoluntarily offer assistance, I do miss that because this store can be quite intimidating to some (like myself @ times). If you inquire assistance the people are usually pretty friendly. In terms of pricing I think they're pretty reasonably priced in comparison to their competitor, which I also patronize quite often; but since Home Depot is right around the corner from me, it's one of my most visited spots. Best of all, the lines are never to long, the staff will move you along very quickly. All I can say about Home Depot is, "What's not to love?"
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October 2021 by Norma D.
How is it possible for a company to profit $47 BILLION DOLLARS in 2020 and they take back vacation pay after an employee has given them five years plus ten years with Interline, a company Home Depot took over? They only give .50 cent to $1.00 raises to 10-15 year employees. They too need to be investigated.Home Depot's competition profited $4.7 billion dollars, yes, 4 point seven billion, and their union employees are striking over a 1% raise. Home Depot is a slave camp. If all the employees would strike without a union simultaneously , Home depot would collapse. Stop allowing companies to profit $47 Billion and then slap your employees in the face.
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August 2021 by Ian M.
This Home Depot is large enough to have what you need, but buyer beware. Because it's large, a lot of local DIYers and Contractors frequent the store, and the quality control suffers as a result. In coming to this location over the last year, I've encountered well-used faucets, fans with missing parts, and paint that is colored but returned in a white paint bucket, just to name a few.The employees are generally pretty helpful, with a few folks in electrical that know their stuff. They do rotate employees around in departments, so I've had a few occasions where someone tells me they have no idea what they're doing in a department, even though they're the only one there (happens a lot in the paint department).If you know what you need and are willing to potentially make a return trip when your product turns out to be a re-used dud, you'll be fine at this location. If that isn't you, it might be worth a different location.
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June 2021 by Ray F.
In early April I ordered a custom storm door. For two months I didn't hear from Home Depot and none of my calls were return from their mill works department.When I finally got through to someone, they told me the manufacturer was delayed. I said OK, but why wasn't I, the customer, informed about the delays? Crickets.When the door was finally received at Home Depot from the manufacture, the told me to contact the installers to arrange an installation. I said isn't that your job? Why am I now tasked with managing the project. You're suppose to contact the installers and get dates and provide them to me!Anyway, I contacted the installer and they scheduled the installation for 6/24/21 (two more weeks delay) I said OK. On 6/23/21 the installer contacted me to confirm the installation for the following day. I confirmed and took time off from work to be home. At 9:30 on the day of the installation, the installer calls me to tell that the installation crew has been stuck for almost 2 hours at another Home Depot waiting for doors for their morning installation and that because of this delay my job has to be rescheduled (two weeks later)!I cancelled the door. My neighbors had two custom storm doors and an exterior door installed by Lowe's in less than three week, not three months! The Watchung, NJ Home Depot is the worse Home Depot I've ever had to deal with. Home Depot is becoming the Walmart of home improvement stores and Lowe's is the Target of home improvement stores!
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April 2021 by Stephanie C.
I came here to look at the nursery. They have a large variety of plants and vegetables, everything was well stocked.
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September 2020 by Matt P.
Love this place. They always have what I need and are always in stock. They always have a large variety of tools for a reasonable price. This is a good place to get many yard tools and yard equipment. The staff is always kind and friendly. Highly recommend.
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June 2020 by Jake M.
Reminds me of my relationship with Verizon. There are some core things they sell that I really appreciate, and a smattering of really great folks working there, esp. tool rental, electric, customer service, one young guy in lumber and one lady in appliances. Really knowledgeable, genuinely helpful, happy, etc. Lucky HD.BUT.1. Purchased hot water heater (2), dishwasher, refrigerator there in the last 10 years. None of those things came usable, all came via scrappy, delivery trucks (sometimes rented), themselves outsourced by sketchy third party outfits outsourced by Home Depot. EACH had been dropped and dented. This is more complicated than it sounds because you are buying the thing and then setting up your delivery date, which is often 2 weeks, and when the thing comes broken, you're back at the end of the line. That's downright nasty...we (America) no longer make stuff sold at places like HD-now can't even get our service to give an S? What happened, Home Depot? At least with downtrodden BJ's, there is a Costco where things are run properly, lines are decent, and the workers don't act like they are getting abused. This industry is missing that... or maybe Costco (which compensates its uniformly decent employees well) needs to open a tool wing?2. Selling Neonicotinoids, (Ortho and other brands) which kill honey bees, as fast as they can drag out the pallets to the center of the floors. Same with "non-selective weed-killing" glyphosate ROUNDUP, which just last week German-owned Monsanto (part of the charming Bayer family) agreed to bank $10 billion to pay for cancer lawsuits associated with that product. (This is probably a Home Depot wide issue, but I'm adding it to the Watchung store because that's my closest HD, and they can try to take some responsibility, show some "cajoles"). TAKE RESPONSIBILITY, one Earth and all that!3. Sorry but this is during Covid. 100% of your customers at this HD are WEARING MASKS. So... why are only 50% of the indoor workers doing so?? And NOT ONE EMPLOYEE IN THE PACKED GARDENING SECTION. We are at the epicenter of this pandemic. Being around people not wearing masks, or having them pulled down below the nose or even mouth is beyond creeping, it's downright chilling. Why? Please tell us it's not a "political statement". 4. Which brings one to the "elephant in the room", no pun intended. The founder of Home Depot, who still lists himself as Chairman of the Board on official political PAC filings (google Bernard Marcus), is one of Trump's biggest supporters, with breaking up workers' rights agreements, and unionization, as a core issue. He seems to belong to the school of, the poorer you are, the richer I am (as opposed to Costco, which has plenty of rich folks there along with workers who start at double HD's hourly rate which is nothing near a living wage). Same with another HD founder, money-man Ken Langone. The current CEO is another Georgia-based Trump supporter. C'mon, guys, spread the wealth to your workers, you will find that your whole business lifts up.5. These are all important points so it's a shame this is #5. There is a Home Depot brand called "HomeLite", something like that. Buy it if you want a broken orange thing. Don't buy it if you need your leaf blower, edger, etc. to work more than once. These are sold, I am SURE, simply to prompt you to realize the relatively amazing quality of the next-highest-priced product on the aisle. BEWARE of HOMELITE, it's a sham.Can you believe I write this out of love? I've met so many lovely customers and workers at this store and still get joy going there. I've tried Lowe's, it's very far and the service has been lousy for other reasons, even though I understand its CEO has a soul. And I've found my way around some of the problems-for plants and trees I discovered the amazing Williams Nursery a few miles east
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May 2020 by Michael K.
Want to check stock on an item? Go to the website. Website says contact store for availability. Call the store. No one answers the phone. Call back later. Phone rings fifty times, and still no answer.40 million Americans just lost their jobs, and the people that work here don't want to do theirs.
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May 2020 by Rose D.
The store employees are great the nightmare begins when you have to get information regarding your orders or delivery. Getting through to them is impossible, currently on hold for 30 minutes. The automated system seems to give incorrect information, saying a delivery was attempted but couldn't be made, what does that mean? They were suppose to drop the items at the house, no signature required. I looked up the order on the website and it says Gig Cancelled. What is Gig? Is the ordered canceled? I can't get any information. It's very frustrating and I have had these problems with Home Depot in September as well. In my experience over the years Home Depot has the worse customer service. The in store employees are great but they need to hire more customer service help since customers have so many problems with orders. Update: Finally got through on the phone and was told I had to call the store!!!!! After 38 minutes and their website telling me to call the number I called. The customer representative was useless and I am now on hold again. I will probably hang up soon I can't spend my whole day on hold for home depot. Don't use this store for anything other going in pick up an item and pay for it. It is not worth the time and aggravation to order items from them.
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May 2020 by Pat K.
Home Depot in Watchung NJ promised delivery Sunday, and promised a call 30 minutes before. No call, no delivery. Spent two hours on the phone Monday after which I was promised delivery that day. No call, no delivery. Automated phone service says delivery was attempted at least once. Not true, I was home the entire time. Online, status is undelivered but still lists last Sunday as delivery date. Investigating further, they apparently used Roadie, a delivery service. They indicate that my request may have been rerouted to the Union NJ store, but status says Gig Cancelled. Messaged Home Depot via Facebook Tuesday, no response. I understand that in the current climate they may be swamped. But their bush-league, uncoordinated, inaccurate communications indicate a fundamental lack of commitment to their customers.
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April 2020 by David S.
In the middle of a large Home Improvement project. Every order I placed for "in Store Pick-up" was screwed up. Days later and still no e-mail or text that order was ready despite all items listed as in stock. - and calling is futile- I never had a pick-up on the phone - you could literally wait days on hold. Had to drive to Lowes in Morris Plains because they actually sent the e-mail confirmation promised for on-line orders. This store may be good for visits, but with the long lines at the doors due to Covid rules- curb-side pick-up is supposed to be the way to go, NOT at Watchung store. - Go to Bridgewater! this store will just waste your time.
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April 2020 by Krista Luthman
Best selection of flowers!
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February 2020 by Mary Fennell Green
This home depot is the worst. I had a store pick up a few weeks ago. Instead of helping me two gentlemen stood behind the counter talking about who got fired. There was an young lady texting or looking at something on her phone. I put in a customer complaint and someone from the store had the nerve to call me today (2/20/2020) to state I was lying because she looked at the video footage and did not see anyone on their phone. I advise her she must need to look at the camera footage from a different angle because I have better things to do then lie about someone being on their phone. This is not the 1st time I had a issue when doing a in store pick up. They have you sit there until they're ready to start helping customers. I did not catch her name because I am currently at work. But you best believe that call is recorded.