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January 2024 by Devashish Anjaria
Ordered a chocolate milkshake - they made it with milk, ice cream and a lot of ICE. Asked about this they said that's how they make it. It tasted just as watered down as you would expect. Will not return.
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May 2023 by Jack M.
The Watchung location on Somerset is the worst ever, Had a graduation celebration planned, arrived to pick up custom cake Friday 5/12, it was not ready as promised. Returned today 5/13, waited and when brought out, it was literally melted to half size and collapsed in the box like the Wicked Witch. They actually presented it to me with blurred melted message on top of the deflated cake. They grabbed another similar cake and dropped just a graduation cap on it and presented it. I asked if it was same ice cream we ordered, they said yes, lied outright and then presented this crap to me for the $36.00 I had paid. They are incompetent and made matters worse lying and misrepresenting the product, thus ruining the graduation party.I would strongly urge that no one visits this poorly managed location in the future. Horrible experience in all ways,
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December 2022 by dawn dandrea-duval
They need to resolve their phone issues. Needed to call to make a change to a cake order placed on line and cannot get in touch with them. Ridiculous. Will never use them again.
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December 2022 by Dawn D'Andrea-Duval
They need to resolve their phone issues. Needed to call to make a change to a cake order placed on line and cannot get in touch with them. Ridiculous. Will never use them again.
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April 2022 by Alexa Giammanco
Overpriced cakes and they don’t even write the name on the cake. Was told the manager only writes the names but I guess is too lazy to teach their staff to write.
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September 2021 by walynn banton
The team needs better training in customer service especially the petite manager.
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September 2021 by Adam Irlander (Majorchaoz)
Saying hi to a customer then walking away to use your phone is the best customer service I've ever had gotten. Then they claim they don't have certain things. Never again
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January 2021 by Trader Marty
Nice cake ? selection. They wrote the name on the cake for me. Good ice cream. Love the Caramel Cappuccino Blast.
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December 2020 by Isa Woods
Brought a $30 ice cream cake and the workers dont know how to write on the cake?
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August 2020 by Marty R.
Nice cake ? selection. They wrote the name on the cake for me. Good ice cream. Love the Caramel Cappuccino Blast.
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July 2020 by Kim J
Never again. The lady behind counter did not know the difference between wet and dry walnuts.
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October 2019 by Ray Alaigh
What a nice staff at this location!!!
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October 2019 by iliana vialet
Good ice creams
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October 2019 by Gorefiend
Great ice cream with plenty of flavors! Fast friendly service also outside seating is available they also have ready to go ice cream cakes as well
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February 2019 by Jack Squat
What a nice staff at this location!!!
