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June 2024 by Suzanne Cross
Great service. Switched back to Verizon from Xfinity, couldn't be happier
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May 2024 by Rosyna Toure
Customer service is slow
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May 2024 by Gabrielle Khenward De Leon
They didn't even bother trying to help us. One clerk was just playing with her phone and told us to call Verizon hotline because they couldn't do anything there. When we tried going to other Verizon branches, they were able to fix the problem and help us.
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May 2024 by Browncamera
Terrible customer service. We had an order pick up here and it was never ready to pick up and and it got canceled because we didn't pick it up within three days, but it never said that it was ready for three days. And they never helped us with this issue when we came here at all !! They even said that they can't do anything about it because they dont have it on their system, and they even said that they cant call customer service too, but when we went to verizon CLEMENTON the same day, they were able to solve the issue we had on this specific store. Have some shame!other stores had to solve your damn issues
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March 2024 by Lorraine Pelletier
Visited this Verizon location to have my old cell phone to transfered to my new one. Tom was so kind and helpfulThank you
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February 2024 by Phoenix Sun
DON'T use the "pick up at the store" option when getting a new phone- or at least DON'T make it THIS store. I've had some less than stellar salespeople at this store.[ complaining about being at work to customers, or seeming completely disinterested]- but I've come back because its nearby & an actual Verizon store,not a satellite.Never again. I ordered a new phone online, and chose a model & color that was in stock at Turnersville. Verizon says it takes about an hour or two- so stopped in after running errands. Saleswoman goes into the back- and comes out & says we can't process your order- you should be getting an email. Made me think there was an ISSUE with my order,NOT that it simply wasn't ready- so I asked what do you mean?- She repeated you'll get an email, arms folded, nothing further. So when I ask, how do I cancel my order? I get an annoyed, "we don't do that here,you need to call 611"-- Frankly, at this point I still wanted the phone- I just don't understand why the salesperson didn't explain any better or ask WHY i'd like to cancel?I called 611- got a nice person, they said my order simply wasn't ready- go home ,I'll get an email.I waited several more hours and then I cancelled my order. Why, you ask?1- Not the first time salespeople have acted like they'd rather be anywhere else. Was recently at Apple w/my son- people there were super nice & didn't act annoyed that you were there trying TO BUY STUFF.2- Came here w/my husband, chose a phone from the shelf, it was gotten from the back,we signed & left- whole process 15 minutes.- Today- I ordered online, paid & signed -all BEFORE coming to store- but even after several hours can't take phone home because "its not processed"- seems online should be simpler than just walking in off street, but no.
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December 2023 by Mark DeLosso
Probably changing carriers after my experience at this store as if the service wasn’t already enough of a reason. I had a Haitian woman whose ethnicity is only important to identify her so you know who to watch out for. She scoffed at my profession when she found out what I did for a living and then proceeded to try and sell me an older model phone than what my promotion was good for since the newer model was unavailable so she could make her commission. This is all while the other employees could be overheard bad mouthing the company inside the store. Never going back to this location if I do stay with Verizon.
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November 2023 by Larry
Mike the manager rocks! Thank you
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October 2023 by Michael Cocosis
Outstanding service once you get someone. It's a REAL store, not an "authorized dealer" like most. Go here for the people who know what they're talking about.
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October 2023 by Cheryl Jaffe
Fixed my issue, staff are very helpful!
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September 2023 by Maureen Busund
Mike who sold me a phone is the nicest and most patient and kind salesperson I ever dealt with!! Just had to tell his supervisor (also named Mike) just how caring he was. Extremely helpful.
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September 2023 by Lou DeMatteo
Shelly was fantastic! Shelly made our transition from AT&T to Verizon seamless, and easy. Thank you again!
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August 2023 by Patricia Dickson
Just switched over to Verizon so far so good
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August 2023 by Jacki Wescott
Awesome customer service!
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August 2023 by Helen Marino
Not very satisfied with their customer service
