-
November 2023 by Vanessa Serrano
58 days they had brand new compass (under 10,000 miles) for unsafe recalls. Management training is clearly needed at this location, basically told me to get a lawyer. I went thru the entire lemon process only to have them fix at the last hour. There was nothing offered in this time to compensate for the hassle outside of a much older and less expensive loaner car. As of over a week ago the unsafe parking brake issue has returned along with the screen now flashing and freezing at its brightest when it's dark. I have to cover in order to drive to work. I was told a car would be ready on a Wednesday, then they called and cancelled said tomorrow. I never heard from them so I called this morning. Their response is we had one ready for you last week and you never picked it up , now you have to wait again . I never received a phone call that the loaner was ready for pickup. Both are safety hazards, one already a recall. They are fully aware of the safety hazard to me for two separate issues. Instead of a call to pick up the loaner like I anticipated, they have to someone else and never reached out againThis is the most unprofessional and callous establishment I've experienced and I highly recommend you go elsewhere
-
November 2023 by Richard Duhaime
Great experience purchasing my new Ram! Sandy, Ashley, Hayleigh, Tom, and Steven were incredible to work with and I cannot recommend this dealership enough. Thank you all!
-
November 2023 by Franklin Biden
We were greeted in a very casual welcoming way this created an environment that we felt comfortable enough to do business.Sandy was great she did a great presentation only to follow with a detailed demo drive. When we returned we were introduced to the management team and given a tour of the facility which I may add is meticulous. This team has the right anecdote for success we will be sending customers to Washington NJ
-
November 2023 by Rob Kovacs
Easy and friendly service. No pressure sales. Sandy was a pleasure to deal with, followed up with me regularly but excessively. Smooth transaction and questions were answered promptly. Highly recommend
-
October 2023 by Vinny
Walked into the dealership on a Friday not thinking I would be walking out with a new truck Saturday afternoon. Sandy was amazing, thorough, courteous prompt and everything in between. I couldn’t thank her enough for helping her with my purchase, will definitely be back!
-
October 2023 by Ale GC
We had this dream from few years ago and Rossi dealer ship was able to not just make it happen also provided the best customer service ever, specially Ali the sales men who is been contacting often to make sure all details of purchase were done right.Also Scott snow helped us with all this commercial process.We glad finding this great darker gray color as many other dealerships only have White ones.Looks like they know from factory that this truck was made for me LOL
-
September 2023 by Kyle Chambers
Tried to make an appointment for my van and was told they aren't taken appointments until late October. I said that was fine. Then she said we aren't taking any new customer appointments. Don't understand how they run a business where you can't take an appointment 1-2 months out.
-
September 2023 by Paul Dando
Great people to work with. Everyone was involved in answering my questions and making the process simple, direct and easy to understand. Excellent pricing as well.
-
September 2023 by Connor Escher
They called me to cancel my appointment due to "too many customers". My appointment was a month out. How is this a thing?I've been trying to get my car repaired for months at this point so I can update my inspection sticker. At what point do I cross a threshold where NJ dealerships are responsible for any tickets I get for making it impossible for me to update my inspection because I can't get my vehicle repaired?
-
August 2023 by Barbara Valentino
I ordered a 2024 Jeep Wrangler with Nick.He was absolutely outstanding, explained the added packages and what was included. Made me feel at home along with the entire staff there at Rossi in Washington. They thoroughly reviewed how to operate everything in the truck. They helped me set up the jeep app. Very patient and kind.I would highly recommend them. Wonderful caring people that are there looking out for your best interest unlike others dealerships I’ve dealt with in the past that were shady.
-
August 2023 by Owen Healey
I can not say anything bad about my experience at Rossi Dodge, I had Ashley as my sales person, she was amazing, I told her what I was looking for and she did not disappoint. Was very professional but also friendly, and that is what you want in a sales person, someone who can be friendly with you, and not just all about business. The whole staff at Rossi Dodge are friendly and always there to help. I would recommend Rossi to anyone looking for a great deal but also a friendly but professional staff, their main goal is to get you driving out of the lot in a new car/truck at a great deal. I’m happy to say I am part of the Rossi dodge family!!!! Couldn’t be more pleased!!!! I love my 2023 Ram 1500 Big Horn.
-
August 2023 by Peter Honczaryk
The staff at Rossi were very helpful and not the kind of dealer that would try to force a deal on you like other dealers where they want to sell you more than what you came to bargain for. Rossi was friendly and cared about their customers and their needs. Shoutout to sandy for the great help today!
-
July 2023 by Luz Grazioso
This would be our second time coming here purchasing a car. Sandy is SUPER and the team ??? we will be coming here again! Thank you for all your help
-
July 2023 by Michael
I couldn't recommend the people over at Rossi more! From the people in the call center, to Amanda and Buddy in service. They were super accommodating, and really saved me a lot of time, and inconvenience elsewhere. I've always had a positive experience going in there, be it for service, or purchasing a new vehicle. They've certainly earned my business, and will continue to get it!
-
June 2023 by Juan Florez
Nick Hriczko helped me out get my Toyota Rav 4, the process was super smooth and painless. Pricing was amazing and they helped me get a great financing rate. Thanks Nick!
