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March 2024 by Hiren Patel
Never come to this Branch
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December 2023 by Mister Helpyou
Customer service here is absolutely Horrible! They don't want to help the customers if they have to do their jobs. Tracy in particular. Bank of America needs to learn better customer service. I see why the rating is so low.
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October 2023 by Kere Dancygier
Just called and the lady on the phone couldn't be more rude. How unprofessional
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October 2023 by Mike R.
Tried to call to get ahold of someone for an hour, no one answers the phone. Close early to, Bank of America in all locations stink
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September 2023 by Alex O.
There might be one worker here that is nice, but the rest are hard to deal with tbh. Least fav BoA location I ever used
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July 2023 by Jeff N
This bank is extremely unorganized and most of the workers are lazy and incompetent. Lead by example doesnt exist with this manager. The manager does nothing about it, just laughs. BEWARE: IF YOU NEED A BANK, AVOID THIS ONE.
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July 2023 by Jeff
This bank is extremely unorganized and most of the workers are lazy and incompetent. Lead by example doesnt exist with this manager. The manager does nothing about it, just laughs. BEWARE: IF YOU NEED A BANK, AVOID THIS ONE.
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February 2023 by Jason Luong
Had a great experience with Kesha, she was really kind and helpful. I just left wellsfargo after years being with them and the way their bank run drive me crazy, extremely inconvenient. Glad i came to BOA, I came 30min before they close, and Kesha helped me out so quickly, all of them were really friendly.
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February 2023 by H Q
Their employees sit around chat with each pager while making customers wait in line.
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October 2022 by Jane Li
0 star! Worst bank ever seen! Their staff often chat and joke with each other, which is very inefficient. They even neglect customers!They seem to have spent more than an hour help you doing things for u,but in fact they did wrong thing!did nothing!
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August 2022 by Vitali Skrabets
Terrible service, waited for like 40 mins, while the manager had a personal conversation with other person.
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May 2022 by j vaz
I went there to cash a check. I called over and over beforehand. When I got through the girl said I could. She then asked the amount, put me on hold she thought and started talking about me and laughing. She then hung up. Then no answer again for awhile. I went there to cash the check drawn in them. They said it was was above their non customer limit. It was a check from Geico drawn in Bank of America. I asked about opening an account and was told the check wouldn't clear that Monday (it's Saturday) it would be earliest Tuesday. According to their own policies it would cash that Monday as it would be treated as a deposit that day, but the manager Liv could be less interested in opening an account for me, and more interested in me going back to my bank and depositing it there. I asked of I could have a copy of their policies for cashing checks for non account holder and I was told by Liv the manager "I don't have to give you anything". I wasn't rude, loud, or anything like that. I actually have a recording of the conversation because judging from the loud conversion I could hear from the teller and the manager, I figured it might be worth recording whatever she had to say. I asked two people about opening an account, and was told at least 4 times to take it to my bank. That's how you treat potential customers? Sorry my 7k check was too much to cash and but not worth opening an account. I wouldn't tell a potential customer "I don't have to give you anything". Because in fact, there is no actual non customer limit for cashing a check drawn in Bank of America. It is up to the discretion of the manager and the funds available. If the check seems suspicious or such, then yes I could understand. But I had many forms if ID and it was a printed business check from Geico which I am sure can be verified easily. Yet some arbitrary rule was made by the manager on duty, but because it sounded like they didn't have the funds. Not because the check wasn't valid. She even stated they could verify the check was valid themselves and through customer service. They just didn't want to do it because they didn't want to. Even the teller said it was too large, and talked to the manager twice, and had no idea what "too large" meant in dollar value. So it would appear it was just created in the spot by the manager just to avoid dispensing the funds or opening an account. Shameful business practices, they have no idea my situation and why I was there. What a cold, heartless, rude, condescending, and ridiculous manager and branch.
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March 2022 by Colton Macaluso
Astoundingly unhelpful and exceptionally rude staff. Take your banking needs to a more accommodating institution if you have the option. Words can not begin to express my level of disappointment with this institution.
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March 2022 by Desiree Belabbas
Super rude to my fiance s grandma learn how to treat your elderly morekind
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March 2022 by Kathy C.
My mother died on November 3 , her check was stolen in the mail in December. Bank of America cashed a fraudulent check My mothers bank requested that they be refunded the money on January 3rd. Still no funds have been received. I have tried to reach customer service however if you don't have an account you can't get through to a person. very poor customer service!!!!! Grab your money and run!!!
