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July 2024 by Angelo Rodriguez
Haley thank you for your time and patience. This process was a breeze. Excellent service!
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July 2024 by Eric Mckee
Haley helped me so much. I'm not tech savvy at all, and make me getting a new phone and the best deal possible! 5 stars isn't enough for a recommendation. Thank you again.
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July 2024 by Corinne Mulford
Haley Ghilon was absolutely incredible. She conquered all that I had problems with, and I ended up walking out with everything I needed to know and more! I highly recommend seeing Haley ?
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July 2024 by D Lee
I went and spent a good amount of time opening a line and setting up a new phone, and It went well and very smoothly because of Haley, she was absolutely amazing and helpful and got the job done and left me satisfied with my purchase! ? ? I will definitely go back for more business especially with Haley she’s great!?
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July 2024 by Lee Carlson
Came in to cancel my Verizon account due to poor customer service. Haley was a tremendous help and instead I've upgraded multiple lines.
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July 2024 by Rick Roggenkamp
Haley was very helpful and knowledgable about new options , her friendly attitude and warm smile made the entire process enjoyable. I will definitely make this my go to Verizon store.
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July 2024 by K.C. Wittmaack
Ben was super communicative and straight-forward, helped me with a phone transfer and it went very smoothly and quickly! Great service.
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July 2024 by Lori Clar
Haley was terrific! Very knowledgeable and patient with our family and our musical iPhones! Thank you!
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July 2024 by Darren lewis
Following recent issues with none of my three phones connecting to the 5G network, I contacted Verizon support. They informed me that all three phones required the latest 5G SIM card. Two weeks ago, I visited the Warren, NJ store and was fortunate to be assisted by Hailey, who was incredibly helpful. She upgraded my SIM card and tested it successfully before I left. However, Hailey also informed me that the SIM card she used was the last one in stock and recommended I return the following week to have the other two phones on my account updated.
My wife visited the store the following week, and was assisted by Ben who was hesitant to assist her with the SIM card upgrade. My wife called me from the location and I spoke with Ben over the phone and explained that Verizon support specifically instructed us to replace the SIM cards. Only then did he comply with our request.
Furthermore, Verizon support also advised that the store could help my wife set up her voicemail. Once again, Ben was reluctant to do so. While he attempted to set it up, upon arriving home, we discovered it had not been done correctly. We then contacted Ben to inform him of the issue, but he claimed to have done his best and directed us to call 611 for further assistance. When I questioned and challenged his suggestion, he abruptly hung up on me. I called the store back twice, but he refused to answer my calls.
Within five minutes of the call ending, I arrived at the store in person and requested Ben provide me with contact information for his direct manager and the store owner. Initially, he denied there was a manager or owner, then claimed they would be upset if I contacted them directly. Despite refusing to provide phone numbers, he finally offered Rydell Casale's (the District Manager - Clinton, NJ) email address. I then emailed Rydell to make him aware of my experience at the Warren store.
Throughout this entire interaction, Ben displayed a complete lack of professionalism and customer service. He refused to take accountability for his shortcomings, showed no empathy for the situation, and ultimately hung up on a Verizon customer.
The next morning Rydell called me to discuss the situation and he was even more rude and disrespectful than Ben, if that's even possible. He immediately came to Ben's defense and wanted to control and dictate the conversation and took absolutely no accountability. I told Rydell that I now know where Ben gets his attitude towards customers from and that the "Fish stinks from the head". Verizon and the store owner Robin should seriously take inventory on the people who represent their business and brand. I will be reaching out to Verizon Corporate to bring this to their attention.
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July 2024 by Rox Murphy
Excellent service! Brad is very friendly, and super knowledgeable. Thank you!
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June 2024 by Michelle Gehrmann
Haley was wonderful helping me through a VERY stressful situation!!! Thank you!!!
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June 2024 by Robin Gehrmann
Haley was fantastic! Extremely helpful, patient & knowledgeable. Would recommend her and this store any time!
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June 2024 by Alicia Dezuzio
Great service for buying a new Gizmo 3 for my daughter. Haley answered all of our questions and even got us a discount! Will definitely be coming back. I highly recommend this store. 5 stars from us!
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June 2024 by George Laucik
Haley did a great job setting me up with a new phone and service. She was very patient and did an excellent job!
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June 2024 by Michele Vitiello
Haley did a great job with setting me up with a new iPhone and plan! Excellent service!
