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September 2024 by Deepak Narayana
It's a Day light Robbery !! Can't give Zero hence the one
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August 2024 by Ti Bi
Terrible experience with loan officer/mortgage guy Luke Lindsay who was referred by Ryan Homes as an affiliate. I have 2 other homes I previously purchased and am a DE Underwriter. This guy doesn't know about the vacancy factor for rental income and was trying to inflate my earnings then was overly pushing FHA when I asked him to not do that as the last lender did that the entire time and THAT I AM AN UNDERWRITER AND KNOW THE PROGRAMS. He refused to send me out any Conventional paperwork and I had to go to the BUILDER Chris Ivey to ask for a different LO and I'm still getting the runaround now. Plus, if I don't use them then I'm missing out on a $10,000 sellers credit which isn't fair to me at all. I'm so close to doing business in-house at my company (which I'm not a fan of).
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July 2024 by Lolita Martin
Terrible customer service. I call and email my mortgage loan officer. She doesn’t respond back to me. I’m in the process of switching mortgage companies.
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June 2024 by JanexDee Den
I would strongly advise against using this mortgage company. Our experience with them was extremely stressful and disappointing, which completely ruined the joy and excitement of purchasing our home—something that should have been a dream come true.
We worked with Nicole, who consistently provided inaccurate information right up to the closing date. Our home closing, originally scheduled for seven weeks ago, was delayed by an additional four weeks. This caused numerous last-minute issues, including a frantic scramble to arrange funds, all because of her incompetence.
Regrettably, Rachana was rarely available to answer our questions and failed to explain the process clearly. Her lack of professionalism and customer service turned what should have been a beautiful, joyous occasion into a nightmare.
I am very sorry to say this, but Rachana's poor performance and the overall handling by this mortgage company have left us deeply dissatisfied.
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June 2024 by Zach Focht
Mantel, loan processor refused to provide basic information on things as simple as, what is the estimated total monthly payment as it stands. The loan originator Justin ghosted and hasn’t been heard from in months. Terrible experience and when you’re 10 days out from closing and are being given last minute directives but do not want to explain. Worst mortgage experience ever!
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April 2024 by Scott Hosier
James and Octavia were superb! I they were personal, efficient and well qualified. The whole process ran smoothly from start to finish!
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January 2024 by Qudos2me
Customer Service is garbage
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July 2023 by Brooke Poore
They forgot to process my loan in time, which I didn’t find out until 6 days before settlement. It was nothing but stress that entire week. Not something you should find out that close to closing on your first house.
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April 2022 by Alicia weister
My niece has had nothing but problems with them. She says NVR stands for Not Very Reliable.Sorry she got involved with them.
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November 2018 by Roger W.
Very unprofessional and Poorly ran. I have a FICO score of 817 and they ran my credit 3 times in one week. They ran my credit 9 times before I closed. USAA approved me in 15 minutes but Ryan Homes makes you use NVR to get the deck and finished basement. I was deployed overseas when I was trying to lock in my rate and they would not work with me at all, everything had to be on their schedule.
