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July 2023 by Sunset G.
Lady manager there was rude and disrespectful. I just was asking a simple question and she was not informative and don't want to give me the time of day
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April 2023 by Brianne L.
This is a negative review because of an instance of poor monitoring and security for a situation that should have definitely been a red flag. My car was broken into and the thief stole my credit and debit card, went to Lowe's immediately after and bought over $2,000 in visa gift cards. This is a common scam usually done at Lowe's and Home Depot. These people did not have my license, but the employee(s) didn't ask anyway. When cops asked a manager how this could happen, they said that the cashier has to override a charge over $500. Okay so if a cashier was just able to override it, do they not think this was suspicious enough to investigate further or think to ask for their manager to look at it? I'm sorry all I need to read is "$2,000 of visa gift cards" and my immediate thought is that is absolutely a scam. I don't think visa gift cards should be allowed to be purchased at self check out and I know Lowe's couldn't care less because at the end of the day, they still get paid. Since this is a frequent scam and Lowe's still hasn't done anything to change how they deal with it, I'd give less than a 1 star if I could.
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December 2022 by Valerie H.
I have often bought plants at this Lowes. It is close to home and on the way from work. I love gardening and caring for my significant inside plant collection also. The prices at Lowes are better than at the boutique nurseries in the area. And they have more choices. When I was able to spend some time planting this mid summer, Almost every plant here was wilted and dying from no water, none of the plants had been watered enough in at least the last 3 days of about 100 degrees weather. I went to speak with the manager about getting a few scruffy looking hydrangeas at a discount. "You should get someone to water. You're loosing inventory." His answer was "they get watered in the morning." "It's been 100 for 3 days, they'll be dead by morning." " Yes probably." he answered. I got the 50 percent discount. Plants look great with a little TLC. Tonight I checked YELP, which is a great tool, to see which store closed the latest in my area. They were all closing at 9pm except the one closest to my home, it was open till 10pm! I was thrilled since it was 8:00 and I needed some supplies and would get to check out some plants. Sometimes they have great plants. 80 Percent of their indoor plants where wilting! The other 20 probably came in this morning. I went to the store manager, I assume, who was taking her vest off and trying to run out of customer service. It was 9:02pm. Oh you're closing now? I told her they were about to loose a lot of inventory if they don't water. She said. " I know." Really? I did say, "I could do it in less than an hour." She was gone! Wish I'd said ; and I'd save the store about $500 loss in wholesale product. Imagine the profit if you had one or two people on your staff to take care of your nursery for 2 hours a day? Not just the lovely worker bees, but 2 supervisors who had a couple people each to do the really hard work. These helpers, who could be unskilled as long as they don't mind working hard, sweating and looking buff by mid summer, are not to be diminished or disrespected because they do that back-breaking, dirty, buggy, unthanked work, with sweat in their eyes, scrapes cause people really love those creeping roses, only $3 tip if lucky. That's the stuff I can't do! I can talk and point now. And tip! The staff has always been very kind. I mean the wonderful worker bees. The managers have occasionally been less than willing to address my concerns, leaving me wanting to just pay more at real nurseries, rather than deal with people who don't care that because they had the wrong closing time on YELP "We don't control YELP." Was her answer. I was FORCED (I know I wasn't, but I wanted them.) to buy 4 less than healthy plants for full price and didn't get everything I wanted. The manager wouldn't give me the time to have that discount discussion as she ran from customer service to punch out at 9:04pm. I know I'm nuts..... I hate waste and I hate when any of my plants die. And fix your YELP page. Home Depot and other Lowes have.
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November 2022 by Robert S.
Shame on Lowe's for selling outdoor Christmas lights that are not allowed to get wet (according to the manufacturer.) The picture on the box clearly shows it outdoors. The corporate customer service person disconnected me, and they ignored my letter to the corporate office.
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March 2022 by M F.
I did an internet order for two items. When the first item was due, I got a text message saying it had been delivered, and when I opened my front door, there was a gentleman standing on my porch with a big box. When the second item was due, I got a text message saying it had been delivered, and when I opened my front door, there was nothing. I waited, and waited, . . . and waited . . . nothing. I emailed, texted, and called Lowe's but I couldn't raise any human response, so I called the following morning. After spending over half-an-hour ON HOLD, I finally spoke with a very nice lady who knew nothing useful, but promised a call-back from Store #2389 in Voorhees, NJ. Eventually, a lady called from that store, and said that the driver had said that the since the courthouse was closed, they didn't deliver. *** MY HOME IS NOT A COURTHOUSE! *** The lady was unable to explain why I got a text saying that the item had been delivered when it hadn't been. This was clearly a lie. (How am I supposed to run my home improvement project when my supplier lies to me?) She was also unable to explain why a delivery had been (supposedly) attempted at a "courthouse," when my address is in a residential development in suburbia. Probably just another lie. She was able to set up a re-delivery, but not until FOUR DAYS after the initial due date. I can ship a package half way around the world within 24 hours, and Lowe's can't bother themselves to expedite a package which is already late. A responsible company would have apologized, found a willing employee with a car, apologized again, and delivered it within 2 hours. If all else failed, they would have put the package in a taxi. Expensive? Yes. But not nearly as expensive as a bad Yelp review.
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January 2022 by Ashton R.
An absolute circus of a store. Employees are given little to no training, it's trial by fire. As someone who worked there the management is atrocious and the lack of consistency and quality in the service given is embarrassing, there's a complete domino effect presumably from poor management. Also when I worked there I was sexually harassed by a co-worker, reported it, and was told my harasser would work completely different shifts only to either be stalked or approached by my harasser two different shifts. A few years ago I would have laughed at you if you told me I'd leave a job that pays almost $16 hourly. This place changed the game, and I do what I can to avoid shopping here because of all of this.
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November 2021 by Sherry C.
My husband and I needed help in the plumbing section today, with buying a new sink and faucet for our kitchen.We weren't sure what we would need to complete the job. A Lowes employee named Joe was so helpful and kind.He recommended things we would need to complete our task,and was so patient with our questions. Thank you Joe...give this man a raise!!!!!
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July 2021 by Andrew Z.
Customer service here is a laughable afterthought. I Just stopped here to get a new handle for our outdoor hose faucet. The plastic piece you turn broke. Three different employees told me three different locations. Not at any of those. The third employee gave me a look as though I asked him to babysit my toddler for a week when I asked for help. A fourth employee then told me they don't carry that at all. Just drive the extra couple miles and go to the Berlin Home Depot.
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July 2021 by Mary w.
They must have 20 employees at the voorhees Lowe's and each one is as clueless as the rest. The online inventory showed 18 of the items I was looking for but the shelves were empty. Tried to get someone to come over and get the stock down from above. Three times no luck off the Home Depot . Lowe's how you selling stock that still in boxes on the upper shelves and not having employees stock the shelves? They Just stand and talk and don't do their jobs. Worst store around. No more Lowe's because just like their name it's as Low as you can go
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April 2021 by Kathleen R.
No Stars for Lowe's Voorhees NJ. Just to walk in and pay your bill is a project as well as an inquisition. I was asked if I was paying my bill, obviously I was. Then I was asked if this was a personal check, it has my name and address on it, still not enough info for her. I was asked to show her my picture ID that included my address, she checked to see if my address matched my license and it did. This should be the narrative when people vote, it would serve a better purpose. I have paid my bill for years in this store and was never questioned like that. Customer service needs to take a page out the orange box store across the street called Home Depot. I will be shopping a lot more in that store, paying a bill is never a hassle, I never felt like I was going to be cross examined when I pay in person, always a pleasant experience. Management that is in charge of Lowe's customer service and the customer service people need to be all re trained.
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December 2020 by Nicole G.
At self checkout you should have someone that wipes down the unit after each customer. Kind of like your sign says.
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September 2020 by Kirk C.
Shop for tiles and bathrooms elsewhere. I just completed 100% remodel in my home for 5 full bathrooms. Lowe's delivered all the materials. One bathroom after installing we noticed a slight difference in the glossiness on 1/2 of the floor. The color white was a perfect match. The only issue was the glossiness. 1/2 the floor was really shinny and the other 1/2 less shinny. But very noticeable after the floors were installed. My contractor had to tear up the entire floor. Lowe's refuses to reimburse my contractor for the labor. I understand that it's the contractors responsibility to recognize the difference in the tiles like color. But the glossiness isn't that simple. And not so easy to see. I spoke to the store manager I believe his name is Devon. He said it's the contractors fault. I explained to Devon that "If my contractor had picked up the product himself then I would blame him" but since Lowe's delivered the tiles then they should bare some responsibility. Every idiot knows that you NEVER select tiles from different pallets. There will always be a different color and in order to get them exact they MUST be selected off the same manufacturer production. Lowe's knows that! They are the professionals we depend on to assure what they have selected and DELIVER should be from the same production date. Lowe's didn't have all the tiles in stock and got tiles from different locations to fill my order. We spent over $8,000 remodeling this project and are planning to do 3,000 sq ft of hardwood and much more. NOT FROM LOWES I assure you. If you shop for tiles, flooring, carpets at Lowe's and they offer you delivery. Beware that they might be filling your order and picking mixed manufacturing dates from different stores. I guess it's your responsibility to tell them and not theirs to select from the same pallet.
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September 2020 by Margaret C.
I purchased 3 mayor appliances,at lowes in voorhees nj. Was given a delivery date and told they were in stock. Date of delivery they never showed never called. I called and was told the date was changed and the fact that. I wouldn't have a refrigerator for ten days now was basically my problem. If. your going to buy anything from lowes do yourself a favor find another store that knows how to treat their customers. Worst experience of my life with any store.
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August 2020 by Angel P.
For the second time, I ordered fencing from Lowe's. For the second time, my order mysteriously didn't show up. Got a call from delivery early in the morning that they had my fencing and would be there in a few hours, but they never showed. Called to find out what happened, and the delivery service told me someone at Lowe's had cancelled my order. I waited a month for nothing. When I called Lowe's, the had fun shuffling me around from person to person for hours. By the end, they were laughing. I have never had the misfortune of dealing with such a rude and incompetent company. Buy at your own peril!
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June 2020 by Lindsay M.
Customer service representative at the desk noticed me twice waiting, but because I hadn't noticed the COVID-19 signage for the start of the line across the way did not call me to the desk until I moved to that location. The representative was short and was clearly disinterested in helping me. When wrapping up the interaction she did not make eye contact with me when saying her response. With several people behind her I thought her comment was being offered to another associate. When she realized I hadn't registered her response she lowered her face mask and curtly repeated her response. Totally unprofessional.
