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February 2024 by John Smith
Suzette Gayle was a huge help to an elderly relative with a complex financial situation. She is a star.
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November 2023 by Cindy Ellis
Slow service, no drive thru. No one knows how to use their new system so my payments keep getting put in wrong. Usually only one teller working so there's always a line that takes forever, even longer now with the new system. I can't stand this branch or the bank itself. Moving my account someplace else.
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May 2023 by John F. Renner
Of all of the local Bank of America branches in the area, the Voorhees location stands out as the best because of the hard work of Suzette Gayle. She is responsive, knowledgeable, and always ready to assist. The site is busy, so best to make an appointment in advance for any issues if possible. Good personal service is hard to find, but it does exist at this location because of Ms. Gayle.
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February 2023 by ohrid97
Absolutely Ridiculous Policy!My elderly parents have an account with BOA, I do not.I needed to make a cash deposit into their account. I walked into this branch & was told that they DO NOT accept CASH!REALLY?!?They only accept checks to be deposited in someone else's account. I'm not withdrawing money, I need to put money IN.Nope, would not accept CASH!Absolutely Asinine!
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December 2022 by Christina Thompson
If you only want to open the lobby for a few hours a day then at least open a drive thru window! M-F 10:00 am start time for lobby hours with no drive thru is ridiculous!!!
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July 2022 by Brett Robinson
Terrible bank terrible service terrible place. Closes at 4pm as well. WORST BANK IN THE WORLD!!
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April 2022 by no no
Is there an option for ZERO? I went to this branch yesterday and was just disgusted. It’s extremely obvious that they don’t want to have branches open to the public. I had the displeasure of dealing with someone presenting themselves as the manager; Suzette Gayle. Since I was there for a long time, I saw plenty of transactions with this rep, and I’ve never seen a more lazy nor condescending banker. As briefly as I can: 1. Didn’t want to transfer funds for a client - told him to do it on his phone. 2. Completely mislead and ignored an Hispanic woman and her translator, as they tried to understand a bounced check issue. She got rid of them finally by telling them to wait for a letter in the mail. Then REFUSED ME ACCESS TO MY MONEY because I had a State of Utah issued photo ID - she would only accept a NJ DL, which I’d misplaced. Clearly stated on BOA’s Primary ID list is a US state issued identification card with photo. I also gave her acceptable Secondary ID from the BOA list, which she also refused. When I asked for her supervisor, she told me that she IS the manager. Oh boy… no sense in even talking at that point.When a banker throws up unnecessary barriers, they need to be censured, re-retrained, or fired. This employee should fall into the last category. She was wholly inconvenienced by the line of people needing service. Customer service and empathy are NOT within her vocabulary, as demonstrated by even just my short unpleasant visit. Given the feedback of this branch, and her assertion that she is the manager, it’s obvious that under her leadership this branch is failing it’s customers. She needs to go.
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March 2022 by Henry Benson
I’ve been with this bank since 2008. This specific location makes you jump through firey hoops to do anything. Cash a check, notarize something etc. switching banks today because of this specific location.
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March 2022 by Ed V.
Less than one star if I could!!! Try calling there for kicks. Can't get a person on to ask about anythig else than the canned mens they have. If you call the local branch, guess what they do? They direct you to the customer service tel# where you'll be on hld forever. When I had a mortgage with them they were just as terrible. The Fed should take a look at their servicing. Its absurb and ridiculous. Long wairs mis information, getting transferred all over - its really the worst!!!
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January 2022 by S C
Fee to.cash a check, drawn on their bank, without a BOA account is insane. Website says $8, ($50 check) get there and more than double. No thanks. ?
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December 2021 by Max Monopoli
ATM Just stole 40 dollars of my hard earned money. I called and nobody got back to me. These crooks just robbed me.
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October 2021 by Wyy Me
Went to the atm this morning & multiple people cards got stuck in the atm they were able to retrieve them but did not give them back . All the tellers are disrespectful the manager Suzette Gale is the worst manager at the branch & needs to be evaluated
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September 2021 by theduckthatquacks
The employees here act like they are doing you the favor.. the lines are long.. not a fan of BoA.. it's no wonder to me why the are closing branches.. Berlin..Vineland.. etc.. they must keep only their sourist employees as the better ones quickly find work elsewhere ... try Columbia Bank up the street..
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June 2021 by Dai Harris (DaiDai)
The bank tellers are rude and unprofessional. They take forever to answer their phones and also give so much attitude when it’s their job to answer certain questions. They say one thing over the phone and when you actually go in there, they go against everything they just told you on the phone. Just go to use the atm nothing more or you’ll get the WORST SERVICE OF YOU LIFE
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May 2021 by Glen K
WOW, the phone message says they are working hard to take care of you. The phone just rings and rings. But we can always go to (WWW dot we dont have anyone to help you dot com.)
